8.0 | Community Creatio

https://community.creatio.com/questions/there-option-send-image-file-re…

https://community.creatio.com/questions/file-type-request-parameter-res…

Vladimir Sokolov

09:42 Sep 26, 2023

Hello,

In Classic UI we have used related object fields for business rules

How can we do the same in Freedom UI?

Thank you!

3 comments

Damien Collot

11:16 Sep 26, 2023

Q4 2023 : https://academy.creatio.com/docs/release/creatio-roadmap?check_logged_i…

Harry

07:12 Sep 29, 2023

@Damien, is this link now offline for you also? Can’t seem to access it! Anything in the roadmap with regards to improved analytics/excel reporting by any chance?!

Kalymbet Anastasia

13:58 Sep 29, 2023

Hello,

Linking a column filter of the current object with another unrelated object is currently not possible. We only operate on the object and its own columns (including columns through direct relationships).

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Question

Laura Jurado

20:40 Sep 25, 2023

Hello.

Hello.

I need to send an image through an API to convert it to base 64, I tried to do it using the Web service tool but it does not allow me to place an image or file field to use it from the bpm, I was looking for some information and I saw that it could be done using a script, I just haven't found a way to do it. Could you help me with some example or idea so I can do this please?

1 comments

Anastasiia Zhuravel

05:07 Sep 26, 2023

Hello Laura,

Please refer to this article for more detailed information about such functionality.

Also, similar questions have already been discussed in the below posts, please review them for the detailed information:

Please inform us in case of any questions!

Best regards,

Anastasiia

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Question

Can't connect to the app mobile - Error 500

Mouna RACHIDI

19:29 Sep 25, 2023

Dear Community,

We are having an issue while connecting to our plateform's mobile application for all users. An error occurs when we try to test it after setting up workplaces, list of sections, pages and details in the mobile app wizard config and binding workplaces data.

below is the error displayed in the message log:

Model Name: SM-A525F

Platform: Android

Platform Version: 12

Resolution: 412x867

IsHybridMode: true

RootAppDirectory: creatio

ApplicationVersion: 8.1.0

ApplicationMajorVersion: 8.1

UseNativeSynchronization: true

UseNativeImport: true

UseNativeExport: true

UseNativeLogout: true

UseNativeMetadataSync: true

UseNativeFullSynchronization: true

UseDataService: true

IsDevMode: false

CurrentDateTime: 2023-09-22T16:53:52.064Z

ServerUrl: Url

ContactId: 96b911ed-39f0-4ca1-b828-d816b829d145

CultureName: en-US

ApplicationRevision: null

WorkplaceCode: Chartering

ProductInfo: {"ProductName":"Creatio","ProductEdition":"studio","CustomerId":"111","Version":{"Major":8,"Minor":0,"Build":6,"Revision":3439,"MajorRevision":0,"MinorRevision":3439}}

Type: Terrasoft.ServerException

Message: Server request returned error

AdditionalInfo: {

"statusCode": 500,

"url": "platformUrl/ServiceModel/MobileMetadataService.svc/Load/Chartering/en-US"

}

Stack trace:

Class.getServiceFailureException(terrasoft-all-combined.js:34788:29)

Class.getExceptionFromResponse(terrasoft-all-combined.js:5953:19)

Function.getExceptionByType(terrasoft-all-combined.js:53101:41)

Function.getException(terrasoft-all-combined.js:53156:21)

Function.processFailure(terrasoft-all-combined.js:36719:55)

terrasoft-all-combined.js:36791:20

Object.callbackFromNative(cordova.js:295:52)

processMessage(cordova.js:1081:17)

processMessages(cordova.js:1104:9)

pollOnce(cordova.js:973:9)

pollOnceFromOnlineEvent(cordova.js:960:5)

Any help would be appreciated.

Thank you in Advance,

Mouna.

3 comments

17:02 Sep 27, 2023

Hello,

To resolve your issue please go to advanced setting -> Action -> generate source code for all schemas. Then make the "compile all". In case, if this issue continues to reproduce please send us the letter or register request via the portal with a detailed description of the problem. Add the information about the instance on which you have this issue and provide external access to this website. Also, please send the credentials for the mobile application.

Michał Zieliński

12:51 Aug 02, 2024

Viktoriia Hrynchuk,

What is the best way to provide external access to the website without dealing with GDPR problems?

I asked because I have same problem as described in the thread.

Anton Starikov

17:29 Aug 08, 2024

Michał Zieliński,

Just write to us at support@creatio.com and we will help you set up external access and solve the problem.

Regards,
Anton

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Question

navigation

section wizard

Navigation and Sections

Sagar Nagnath Katke

15:57 Sep 25, 2023

Hi all,

How do we connect section wizard in "navigation and sections" of created Application?

1 comments

Mira Dmitruk

14:06 Sep 26, 2023

Hello,

Could you please describe what logic exactly you want to achieve?

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Question

Email filter Question

Lucas Centeno

15:55 Sep 25, 2023

Hi everyone,

I have a question regarding filters within the Campaign feature. Here is the scenario.

We have an email that we want to send as part of a campaign, we will call it "Email A". Now, we only want to have "Email A" sent to our customers if:

A) They have not received "Email B" in the past 45 days.

AND

B) They have not received Email C this year.

How could this be setup as a filter within this campaign? Thanks in advance for any assistance.

Best,

Lucas

4 comments

Best reply

16:37 Sep 27, 2023

Hello,

To implement your filtering logic please set up the filter like in this screenshot to the "Add audience" element:

16:37 Sep 27, 2023

Hello,

To implement your filtering logic please set up the filter like in this screenshot to the "Add audience" element:

Lucas Centeno

17:17 Oct 02, 2023

Viktoriia Hrynchuk,

Thank you for this logic, it truly helps. In looking at this logic, regarding the "Bulk Email" recipient category, I assume there is also a "Trigger Email" recipient category, correct?

A few things to note here:

1) The emails involved in this scenario are trigger emails not bulk emails.

2) The selection "exists" in the criteria you noted does not exist in our platform. Is this something that needs to be added?

16:18 Oct 04, 2023

1)The two types of emails (bulk and trigger) are located in the one BulkEmails object. So when we created emails B and C we chose the trigger type of this email and then added this email to our filters which we set up in the previous letter.

2)The 'exists' condition you can find if choose the field Quantity during the setup filters.

Lucas Centeno

22:34 Oct 04, 2023

Viktoriia Hrynchuk,

Thank you so much for clarifying this. Now I understand how this logic works. I am still trying to learn my way around Creatio's campaign logic. So, many thanks for your assistance.

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Question

batch updates using atomicity

Harry

14:17 Sep 25, 2023

Hi all,

Does anyone have experience using batch updates via the API and atomicity function.

I have followed the documenation similiar to the below, both with and without the prefer header. My understanding is that if one of the requests below fail, then any successful ones in the array will be rolled back. However, this doesn't seem to be happening.

On use of the below, if the second POST fails, the first POST still appears in the database.

Any help greatly appreciated

{
	"requests": [
	{
		"method": "POST",
		"atomicityGroup": "g1",
		"url": "City",
		"id": "t3",
		"body": {
			"Id": "62f9bc01-57cf-4cc7-90bf-8672acc922e3",
			"Name": "Spokane"
		},
		"headers": {
			"Content-Type": "application/json;odata=verbose",
			"Accept": "application/json;odata=verbose",
			"Prefer": "continue-on-error"
		}
	},
	{
		"method": "POST",
		"atomicityGroup": "g1",
		"url": "City",
		"id": "t2",
		"body": {
			"Name": "Texas"
		},
		"headers": {
			"Content-Type": "application/json;odata=verbose",
			"Accept": "application/json;odata=verbose",
			"Prefer": "continue-on-error"
		}
	}
	]
}

5 comments

Anhelina

17:20 Sep 27, 2023

Hello Harry,

Batch request is simply a set of separate requests for optimization of a call process. If the first transaction succeeds but the second fails, the database updates made in the first transaction aren’t rolled back. Here you can find useful information how to use batch in the right way:

http://docs.oasis-open.org/odata/odata/v4.0/errata02/os/complete/part1-…

Best regards, Anhelina

Harry

22:59 Sep 27, 2023

Anhelina,

Thanks Anhelina, I'm not sure that's quite right though... Here is an extract from the link you provided:

The value of atomicityGroup is a string whose content MUST NOT be identical to any value of id within the batch request, and which MUST satisfy the rule request-id in [OData-ABNF]. All request objects with the same value for atomicityGroup MUST be adjacent in the requests array. These requests are processed as an atomic operation and MUST either all succeed or all fail. Requests within an atomicity group that may have otherwise succeeded but are rolled back due to failure of another request in the same atomicity group MUST return a status code of 424 Failed Dependency.

Anhelina

14:18 Oct 20, 2023

Hello Harry,

You're right, it's impossible to implement such request. We made a task for R&D department to add Odata functionality in Creation and allow atomicity in future releases.

Best regards, Anhelina!

Vojtěch Šalda

20:01 Jul 26, 2024

Anhelina,

Hello, I would love to know whether there are any updates regarding this issue? Can't find anything about atomicityGroup nor batch requests in release notes of versions 8.1.1 to 8.1.4 that were released after the last comment in this thread. Also when using atomicityGroup in batch requests with version 8.1.2, no rollbacks are made upon failure. Thank you for any information.

Best regards,
Vojtěch.

Yuliya Gritsenko

19:34 Aug 05, 2024

Vojtěch Šalda,

Hello,

Unfortunately, there is no exact ETA on this matter.

The R&D team is aware of this issue and working on adding Odata functionality in Creation and allow atomicity in future releases.

Best regards,
Yuliya

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Question

FreedomUI

Add icon in icon list

Surbhi Garg

18:57 Sep 21, 2023

How to add new icon in the icon list for Freedom Ui

4 comments

Ryan Farley

20:04 Sep 21, 2023

Not possible to add.

It would be great to be able to use any mat-icon. For now, I would love to at least get a complete list of the icons available. I’ve noticed that the list changes depending on the context of what the icon is for, although you can change the icon name in the viewConfigDiff to any available and it works (as long as you know the available icon names)

Ryan

Malika

22:09 Sep 21, 2023

Hello,

Unfortunately, there is currently no way to add a new icon in the icon list for Freedom UI.

However, a task has already been registered in our R&D team to consider and implement such a feature in future releases. In case you would like to check what stage this task is at, I am sending you the task number: PR-28339. Feel free to share this number with us at any time and ask your questions.

Nancy

22:51 Nov 09, 2023

Hello @Malika, Can you please give me information of this task number PR-28339

Nancy

21:48 Dec 07, 2023

Hello @Malika any update on this task PR-28339

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Question

Lead channel vs source

Matt Risko

17:12 Sep 21, 2023

Hi,

I have read all documentation on lead channel vs lead source but am still unsure how I should use them.

Can someone that is gathering leads from a trade show tell me how they use these categories? Would the channel be 'Trade Show' and the Source be the name of the trade show? Or do you use other fields, such as 'Event' for the name of the trade show?

We want to track our leads for every specific trade show and conference we attend.

Thanks in advance

3 comments

17:58 Oct 02, 2023

Hello,

There are several ways to transfer leads to Creatio.

1)create lead manually

2)from bulk emails

3) create a lead from the landing page

The way you describe it is for working with a landing page.

The [ Landing pages and web forms ] section is used to set up integration between Creatio and web forms on your websites. As a result, each time an integrated web form is submitted, a new record is automatically created in Creatio using data from the submitted form. Landing page integration can be used for generating leads, adding customers to event participants, automatic order registration, and more.

The main idea of Lead channel and source is tracking from which website leads come to our system.

The channel field contains information about the type of web resource from which this lead came (for example social network). The source contains information about the name of the web resource from which the lead came. Creatio uses UTM marks to track lead generation channels. They help to analyze which resource leads come from. More information about in this article: https://academy.creatio.com/docs/8-0/user/marketing_tools/website_track…

More information about how to work with Lead channel and source can be found at the link:https://academy.creatio.com/docs/8-0/user/marketing_tools/website_track…

Matt Risko

04:51 Oct 04, 2023

Viktoriia Hrynchuk,

thanks for the reply. My question is more geared towards adding a lead manually that we get at an in person trade show. We have decided to use 'Event' as the Channel and then create an Event for each specific trade show to connect the leads to that event.

Ex.

Channel = Event

Event = Waste Expo 2023

Thanks again for the reply.

16:06 Oct 05, 2023

Hello,

Yes, you can use the Event as Chanel, but after you register the lead you need to manually import it to the necessary event.

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