The Email Listener Service is currently not functioning on the on-premises instance.

In My on-premises Instance, I have performed the below steps.

 

  1. Updated the below system settings 

ExchangeListenerServiceUri

BpmonlineExchangeEventsEndpointUrl

 

  1. I have installed Docker Desktop software and downloaded the "Creatio Email Listener". I successfully launched the CreatioEmail container.
  2. However, we encountered an error while configuring the 0/ServiceModel/ExchangeListenerService.svc file in the web configuration.

 

Updated the below tags in Web.conf file:


 
   
   
   
       
           
       
       
           
       
       
           
       
   
   
       
           
               
               
           
           
               
           
       
   
   

 

Error message:

 

user: Default_user/1B4B9325-66CC-DF11-9B2A-001D60E938C6 file: http://localhost/core/hash/ng-core/src/polyfills.js line: 1 column: 21234 message: Uncaught Terrasoft.UnauthorizedException:
date: Tue Jun 18 2024 12:31:37 GMT+0530 (India Standard Time) stack: undefined

 

We followed the below Link:

 

https://academy.creatio.com/docs/8.x/setup-and-administration/on-site-deployment/containerized-components/email-listener-synchronization-service#:~:text=The%20Email%20Listener%20(formerly%20Exchange,and%20controlled%20use%20of%20resources.

 

 

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5 comments

Hi,

 

We recommend updating the Email Listener to the latest version. 

To install the module, request the helm package from Creatio support.  

 

The address for Creatio support is support@creatio.com

We have raised an #SR-01305366 

The issue has been resolved.
Note: Once we successfully registered the Docker repository, we were able to configure the email listener for Creatio.

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