7.17 | Community Creatio

Heather

20:45 Oct 06, 2021

Hi,

Can anyone assist with this installation failure for the ITSM for Service Creatio marketplace add in?

Our version is 7.18.3 but that was not in the list below.

File attachments

install.txt

3 comments

Eugene Vorobiov

18:09 May 09, 2022

Hi!

We reviewed this add-on and fixed the problem.

You can install the latest version with fix on this page:

https://marketplace.creatio.com/app/itsm-service-creatio

Julio.Falcon_Nodos

16:14 Feb 19, 2023

Hi, I installed and didn't get some features mentioned in the manual, for example the "Dependence of case priority on urgency and impact level"...MoreLess

Eugene Vorobiov

14:57 Feb 28, 2023

Hi Julio,

We have reviewed this solution. It is deprecated, not supported, and does not meet the current Marketplace requirements. We have...MoreLess

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cases

sla

7.17

Reopening case Resolution time gets updated with a new value

Fulgen Ninofranco

17:49 Oct 06, 2021

Hi Community,

When you move Case Status from "Resolved" to "Reopened" Resolution time gets updated with a new value. Is there a way we can disable this? We wanted to retain the initial value before reopening.

Thanks

1 comments

Bogdan Lesyk

16:11 Oct 12, 2021

Hi Fulgen,

You can try to use Case deadline calculation rules lookup in order to achieve such requirement:

Please refer...MoreLess

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Landing page

Marketing_Creatio

7.17

Landing page for register participant to Event

Stefano Bassoli

13:50 Oct 06, 2021

Hi team,

Is it possible to create a landing page for register the participant to event,

specifing in querystring the Id of the event to use for it ?

1 comments

Bogdan

12:40 Oct 07, 2021

Hi Stefano,

You can use the Landing pages and web forms section to set up integration between Creatio and web forms on your websites. As a...MoreLess

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Kavian Abhari

22:09 Oct 05, 2021

Hi Community,

Is there any functionality to set up custom fiscal (financial) year?

For example, default year start on January 1st, but we want to change the start date of a calendar to match our fiscal year which is April 1st.

8 comments

Damien Collot

16:15 Oct 06, 2021

+1 on this idea , including custom ficsal quarters, maybe to set at system level ?

Max

16:45 Oct 06, 2021

Hello,

Unfortunately, this logic is deeply integrated in the code and to change it correctly you would need to rewrite a lot of it.

We do not...MoreLess

Damien Collot

16:52 Oct 06, 2021

Max,

quite disappointing, being a OOTB functionnality in a couple other major CRMs ... hope you change your mind in further updates!

KR,

Damien

Harry

22:40 May 02, 2022

Really surprised that this is not included. This is pretty much mandatory functionality for any business that wants to use the dashboards.

rob dobbs

15:12 Apr 09, 2024

We have the same issue at my company: We need to review fiscal quarters, not calendar quarters. It is a management nightmare to change hundreds...MoreLess

Anhelina

13:36 Apr 11, 2024

rob dobbs,

Unfortunately, we do not have the opportunity to customize those filters because the realization of this functionality is in the...MoreLess

Damien Collot

10:05 Mar 03, 2025

Hi,

is there any update on this feature ? It has been requested by a couple clients.

Thanks,

Damien

Mira Dmitruk

10:25 Mar 03, 2025

Damien Collot,

This idea has been accepted by the R&D team, but unfortunately there are no details that we could share about the plans on its implementation so far.

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whatsapp_integration

Studio_Creatio

7.17

Merging WhatsApp Contacts

Cris Montgomery

12:48 Oct 05, 2021

Hi all,

When a new WhatsApp Chat is received without an existing contact, a new contact record is created.

We want to merge the created contact with an existing record but after doing so, a new contact is still created when a new message is sent by the customer.

NB. Responses sent to the merged contact are received

Update: using the out of the box merge prevents any further messages from being received. We 'merge' by modifying the Contact in the Contact Identity and Chat tables

1 comments

Cris Montgomery

14:26 Oct 15, 2021

Updating to version 7.18.3.1241 resolved this issue

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incoming_Emails

activity_table

7.17

Trigger event once incoming Emails are added in activity table

Fulgen Ninofranco

14:22 Oct 04, 2021

Hi Community,

As OOB functionality incoming emails are being added as new record in Activity table having "ActivityCategory" as "Email" and "MessageTypeId" as "Incoming". Now I created a Business Process Event on Record Added but this process is not triggering. Any idea please?

2 comments

Bogdan

17:22 Oct 04, 2021

Hi Fulgen,

Activity categories depends on activity types (for example Task can have 4 different categories

So, we recommend you to use the...MoreLess

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on-site Creatio and proxy server

Robert Pordes

10:02 Oct 04, 2021

Hi Community!

Our customer needs to make SSL termination on their proxy server.

We have two systems in the network, prod and user acceptance test (uat).

It seems that a&nbs...MoreLess

1 comments

Bogdan Lesyk

17:05 Oct 04, 2021

Hi Robert,

Unfortunately we don't have practical examples of such implementation and base guides.

I've tried to search an answer to...MoreLess

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14:04 Oct 03, 2021

Hi Community,

Is there an OOB Inventory module, where user can maintain available stocks, then each time user will create new Order, ordered quantity will be deducted on the available stocks.

Thank you

1 comments

Bogdan Lesyk

11:13 Oct 04, 2021

Hi Fulgen,

Please check out the link with such implementation example:

https://academy.creatio.com/docs/user/sales_tools/short_sales_orders_an…

Also...MoreLess