Question

Trigger event once incoming Emails are added in activity table

14:22 Oct 04, 2021

Hi Community,

As OOB functionality incoming emails are being added as new record in Activity table having "ActivityCategory" as "Email" and "MessageTypeId" as "Incoming". Now I created a Business Process Event on Record Added but this process is not triggering. Any idea please?

2 comments

Bogdan

17:22 Oct 04, 2021

Hi Fulgen,

Activity categories depends on activity types (for example Task can have 4 different categories

So, we recommend you to use the type instead the category in you business task.

Bets regards,

Bogdan

Fulgen Ninofranco

18:03 Oct 04, 2021

Bogdan,

I changed "Category" to "Type". Incoming email are added as new record in activity table but this business process in triggering. Is it possible to trigger event on Incoming emails?

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