Default mailbox for this business process "Send email to case assignee"

Hi Community,

 

In our system, we have multiple mailboxes, How we can set up the default mailbox for this business process "Send email to case assignee"?

 

Thank you

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Dear Fulgen,

 

Thank you for your question!

 

In order for the [Send email to case assignee] Business Process to be executed using a certain mailbox, you would need to set up a support mailbox by following this Academy Article:

 

https://academy.creatio.com/docs/user/service_tools/service_cases/case_…

 

But please note that the automatic email message would be sent successfully only if the Assignee would have Access Rights for this particular mailbox. On how to setup a Shared Mailbox you may read here:

 

https://academy.creatio.com/docs/user/setup_and_administration/base_int…

 

This should help you setting up the default mailbox for [Send email to case assignee] Business Process.

 

Thank you!

 

Regards,

 

Danyil

This article is for setting up the case registration based on the incoming emails.

https://academy.creatio.com/docs/user/service_tools/service_cases/case_…

Not for the default mailbox for sending email notification to case assignee (Send email to case assignee)


Dear Fulgen,

 

That is correct.

Only the set up Support mailbox can be used in the [Send email to case assignee] Business Process.

If we look into the Script Task of this BP, we would notice this code, which refers to the Support email:

 

As of now this is the only solution on how to use a certain mailbox within the  [Send email to case assignee] Business Process

 

Hope this helps!

 

Thank you!

 

Regards,

 

Danyil

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