Merging WhatsApp Contacts

Hi all,

 

When a new WhatsApp Chat is received without an existing contact, a new contact record is created.

 

We want to merge the created contact with an existing record but after doing so, a new contact is still created when a new message is sent by the customer.

NB. Responses sent to the merged contact are received

 

Update: using the out of the box merge prevents any further messages from being received. We 'merge' by modifying the Contact in the Contact Identity and Chat tables

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Updating to version 7.18.3.1241 resolved this issue

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