Hey, everyone! 

So.. I've been trying to start a campaign that runs on whatsapp.

I've created a Campaign and a folder on my contacts section to use as "starting point".

• First of all, I can't select the folder that I've created as the "starting" point for my campaign (it simply doesn't show up...)
• There's no "call web service" on the business process that I'm creating (trought the Campaigns,,,

How do am I to solve these problems?

Thanks !!! 

Hi all,

When a new WhatsApp Chat is received without an existing contact, a new contact record is created.

We want to merge the created contact with an existing record but after doing so, a new contact is still created when a new message is sent by the customer.



NB. Responses sent to the merged contact are received

Update: using the out of the box merge prevents any further messages from being received. We 'merge' by modifying the Contact in the Contact Identity and Chat tables

hi all, 

i need to ask about whatsApp and Twitter integration works with creatio or not 

if yes how can i works with them in and use them like in complaint case 

thanks