Hi Guys, We have checked the free Whatsapp tool by creatio but that is limited to only inbound messages however we want to send outbound messages to our team internally. How is that possible. I saw some other connectors but they are too costly.
According to the basic logic of WhatsApp chat integration, you can receive chats and write in response to chats within 24 hours of the recipient's last message. However, the integration does not provide the option to send messages from Creatio before people wrote to you or outside the 24 hour window. Also, the integration does not have the ability to create tasks and notifications for the person in charge of the chat.
As a workaround, you can create a business process with the addition of a script to integrate with https://www.twilio.com/ and initialise the chat on your end. After that, responses to such messages should be available in Creatio chat.
You can contact Creatio support to get a package with a ready-made business process for sending WhatsApp messages (using a script for integration). You will then need to customize the integration to work specifically with your twilio number and account.
We have also registered a request for the R&D team to expand integration capabilities and added your case to the request.
When a new WhatsApp Chat is received without an existing contact, a new contact record is created.
We want to merge the created contact with an existing record but after doing so, a new contact is still created when a new message is sent by the customer.
NB. Responses sent to the merged contact are received
Update: using the out of the box merge prevents any further messages from being received. We 'merge' by modifying the Contact in the Contact Identity and Chat tables
