Dear Fulgen,

Thank you for your question!

In order for the [Send email to case assignee] Business Process to be executed using a certain mailbox, you would need to set up a support mailbox by following this Academy Article:

https://academy.creatio.com/docs/user/service_tools/service_cases/case_…

But please note that the automatic email message would be sent successfully only if the Assignee would have Access Rights for this particular mailbox. On how to setup a Shared Mailbox you may read here:

https://academy.creatio.com/docs/user/setup_and_administration/base_int…

This should help you setting up the default mailbox for [Send email to case assignee] Business Process.

Thank you!

Regards,

Danyil

This article is for setting up the case registration based on the incoming emails.



https://academy.creatio.com/docs/user/service_tools/service_cases/case_…



Not for the default mailbox for sending email notification to case assignee (Send email to case assignee)

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Dear Fulgen,

That is correct.

Only the set up Support mailbox can be used in the [Send email to case assignee] Business Process.

If we look into the Script Task of this BP, we would notice this code, which refers to the Support email:

As of now this is the only solution on how to use a certain mailbox within the  [Send email to case assignee] Business Process

Hope this helps!

Thank you!

Regards,

Danyil

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Danyil Onoprienko,

Hi we have some issues the the system is using different emails to send assignee notificaiton , but the email used to send the assignee notification externally does not correspond to the email used to create the case (which is what is needed / expected)