Hi,

 

How to change the User's chat status to be active automatically?

 

I need to change the User chat status to be active based on one particular field. I'm not sure which field to be updated for achieving the same.

 

Kindly suggest any solutions for the same.

 

 

Thanks,

Sivaranjani

 

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Hello, we are not utilizing the Chat feature at this moment in time. Is there a way to remove this from our UI so that we don't cause confusion with our users?

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Hello George,

I have an article on how to remove the icons from the Actions Dashboard here https://customerfx.com/article/removing-the-facebook-whatsapp-or-telegr…

Ryan

Hello George,

I have an article on how to remove the icons from the Actions Dashboard here https://customerfx.com/article/removing-the-facebook-whatsapp-or-telegr…

Ryan

This worked perfectly! Thanks so much for your assistance.

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Hi Community,

 

I've integrated Telegram with Creatio Chat,

but could we integrate our company site chat with Creatio?

 

 

If it's possible, then what is required, and are there any tutorials?

By the way, is there a #chat tag? Let's introduce.

 

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Hi Yuriy,

 

In-built Creatio functionality allows integrating with Telegram and Facebook chats and the procedure is described here (I believe you used this article to integrate with Telegram in your case). You will need to study the implementation of the Telegram integration in the system (server code part, not the Creatio UI part) and check if the API of your site chat allows integrating it with 3rd party services.

 

Unfrotuantely there are no tutorials on the Academy on this particular topic since this is a server-side development using API services.

 

As for introducing the new tag - I will ask our community team to add one.

 

Best regards,

Oscar

Oscar Dylan,

Does this method require Creatio to be on-site? We have it in the cloud currently

Yuriy Konstantinov,

 

No, the endpoint where you chat logic is stored should be available for the cloud-based apps. If it has no firewalls and can send\receive requests\responses from the Internet then there is no difference if the app is located in the cloud or locally.

 

Best regards,

Oscar

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