Question

Can I enable chat option in Creatio with MS team? 

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Hello,
 

You can synchronize Microsoft Teams meetings with Creatio if they are synchronized into your Outlook calendar. More detailed instructions can be found in the Synchronize calendar with MS Exchange and Microsoft 365 Academy article. 

The created meetings in Teams are being synchronized into Outlook, and as a result, they are displayed in Creatio system.

As for the chat option,  we have already registered the idea for our R&D team to implement this functionality in further releases. I will assign your case to this project in order to increase its priority

Best regards,
Bogdan

Bogdan,

Thank you for your reply 

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Hi everyone,

 

Is it possible to integrate Instagram Direct chat as it is Facebook Messenger.

 

As far I could understand Creatio Social is added as am handover protocol for Messenger. https://prnt.sc/1InMay-1gYPK

For Instagram receiver is not possible to select it. https://prnt.sc/ug-GK_henGqK

 

Can anyone confirm if there is any way to add Instagram Direct to Creatio chat?

 

Thanks,

Luis

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When trying to initiate a new WhatsApp chat with a customer, more than 24 hours after the last message on the past chat, we get the alert: "Unable to send the message, the conversation ended more than 24 hours ago"

How can we bypass this to send an verified and approved HSM message to the customer?

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Hello Julian, 

 

The error message indicates that more than 24 hours passed after the last incoming message and prevents you from initiating the chat once again from your side, such limitation is done in order to prevent Spam messages (so your messages sent after 24 hours from last incoming message won't be delivered to a client).
However, you will be able to continue the same chat with no error message once there is a new incoming message from a client.

 

Best regards, 

Anastasiia

Anastasiia Zhuravel,

WhatsApp allows sending of pre-approved HSM messages after 24 hrs. We have seen that if we (manually) reopen the chat and send a correctly pre-approved HSM message, this is successfully sent even after 24 hrs. Is this the correct/supported method of sending approved HSM messages in Creatio, or should we send some method?

julian hatteea,

 

Hello, 

 

We have double-checked this information and so far, this functionality is not implemented in our system. We have already registered the corresponding query for our R&D team and will be waiting for implementation of pre-approved HSM messages functionality in the upcoming versions. 

 

Thank you for helping us to make our Application better. 

 

Best regards, 

Anastasiia

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HI Team, 

There is a way to remove the chat from the communication panel?

 

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Solved with this code.

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Hello, we are not utilizing the Chat feature at this moment in time. Is there a way to remove this from our UI so that we don't cause confusion with our users?

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Hello George,

I have an article on how to remove the icons from the Actions Dashboard here https://customerfx.com/article/removing-the-facebook-whatsapp-or-telegr…

Ryan

Hello George,

I have an article on how to remove the icons from the Actions Dashboard here https://customerfx.com/article/removing-the-facebook-whatsapp-or-telegr…

Ryan

This worked perfectly! Thanks so much for your assistance.

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