Currently, there is no possibility to work with chats in the mobile application. However, we have already registered a task for our R&D team to explore the possibility of implementing this functionality in future.
I'm trying to modify the chat panel to add a new button that will contain another type of template, but I can't find which module file refers to this panel.
What files are related to this panel that allow me to make changes within it?
This module is named OmniChatModule and it is pretty unique. As you may noticed it doesn't have a structure where elements are contained in a diff panel, instead, it creates them in code (check the method render() in it).
Currently, if you want to add something to it, you need to analyze the logic of the OmniChatModule schema and OmniChatUtilities to write your own version. For example, when you click on the context name, it triggers the method openContactCard in OmniChatUtilities.
To be honest, I can't guarantee that it is even possible to modify this panel in the current version.
If you merge your Facebook and Instagram accounts in Facebook Messenger, and connect your Facebook account to Creatio, will you receive messages from both accounts in Creatio?
As of today we have a task to integrate instagram in order to let you receive the messages from Intagram either, so it possibly will be implemented in our future releases, but currently it is not possible.
If you merge your Facebook and Instagram accounts in Facebook Messenger, and connect your Facebook account to Creatio, will you receive messages from both accounts in Creatio?
As of today we have a task to integrate instagram in order to let you receive the messages from Intagram either, so it possibly will be implemented in our future releases, but currently it is not possible.
You can synchronize Microsoft Teams meetings with Creatio if they are synchronized into your Outlook calendar. More detailed instructions can be found in the Synchronize calendar with MS Exchange and Microsoft 365 Academy article.
The created meetings in Teams are being synchronized into Outlook, and as a result, they are displayed in Creatio system.
As for the chat option, we have already registered the idea for our R&D team to implement this functionality in further releases. I will assign your case to this project in order to increase its priority
When trying to initiate a new WhatsApp chat with a customer, more than 24 hours after the last message on the past chat, we get the alert: "Unable to send the message, the conversation ended more than 24 hours ago"
How can we bypass this to send an verified and approved HSM message to the customer?
The error message indicates that more than 24 hours passed after the last incoming message and prevents you from initiating the chat once again from your side, such limitation is done in order to prevent Spam messages (so your messages sent after 24 hours from last incoming message won't be delivered to a client).
However, you will be able to continue the same chat with no error message once there is a new incoming message from a client.
WhatsApp allows sending of pre-approved HSM messages after 24 hrs. We have seen that if we (manually) reopen the chat and send a correctly pre-approved HSM message, this is successfully sent even after 24 hrs. Is this the correct/supported method of sending approved HSM messages in Creatio, or should we send some method?
We have double-checked this information and so far, this functionality is not implemented in our system. We have already registered the corresponding query for our R&D team and will be waiting for implementation of pre-approved HSM messages functionality in the upcoming versions.
Thank you for helping us to make our Application better.
Hello, we are not utilizing the Chat feature at this moment in time. Is there a way to remove this from our UI so that we don't cause confusion with our users?
