When trying to initiate a new WhatsApp chat with a customer, more than 24 hours after the last message on the past chat, we get the alert: "Unable to send the message, the conversation ended more than 24 hours ago"

How can we bypass this to send an verified and approved HSM message to the customer?

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Hello Julian, 

 

The error message indicates that more than 24 hours passed after the last incoming message and prevents you from initiating the chat once again from your side, such limitation is done in order to prevent Spam messages (so your messages sent after 24 hours from last incoming message won't be delivered to a client).
However, you will be able to continue the same chat with no error message once there is a new incoming message from a client.

 

Best regards, 

Anastasiia

Anastasiia Zhuravel,

WhatsApp allows sending of pre-approved HSM messages after 24 hrs. We have seen that if we (manually) reopen the chat and send a correctly pre-approved HSM message, this is successfully sent even after 24 hrs. Is this the correct/supported method of sending approved HSM messages in Creatio, or should we send some method?

julian hatteea,

 

Hello, 

 

We have double-checked this information and so far, this functionality is not implemented in our system. We have already registered the corresponding query for our R&D team and will be waiting for implementation of pre-approved HSM messages functionality in the upcoming versions. 

 

Thank you for helping us to make our Application better. 

 

Best regards, 

Anastasiia

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HI Team, 

There is a way to remove the chat from the communication panel?

 

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Solved with this code.

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Hello, we are not utilizing the Chat feature at this moment in time. Is there a way to remove this from our UI so that we don't cause confusion with our users?

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Hello George,

I have an article on how to remove the icons from the Actions Dashboard here https://customerfx.com/article/removing-the-facebook-whatsapp-or-telegr…

Ryan

Hello George,

I have an article on how to remove the icons from the Actions Dashboard here https://customerfx.com/article/removing-the-facebook-whatsapp-or-telegr…

Ryan

This worked perfectly! Thanks so much for your assistance.

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