Hi there,

 

I made a button that call ProcessModuleUtilities on click. Once clicked, the callback is called and a BodyMask is shown but never hidden.

 

Here is the button :

			{
				"operation": "insert",
				"name": "GetAccountBtn",
				"parentName": "LeftContainer",
				"propertyName": "items",
				"values": {
					"itemType": Terrasoft.ViewItemType.BUTTON,
					"caption": {
						"bindTo": "Resources.Strings.GetAccount"
					},
					"click": {
						"bindTo": "onGetAccountClick"
					},
					"visible": {
						"bindTo": "getGetAccountButtonVisible"
					},
					"enabled": {
						"bindTo": "getGetAccountButtonEnable"
					},
					"style": "blue",
					"classes": {
                        "textClass": ["actions-button-margin-right"]
                    }
				}
			},

Here is the methods :

			onGetAccountClick: function() {
				Terrasoft.showConfirmation("Effectuer une demande pour devenir l'AM de ce compte ?", function(result) { 
    				if (result === Terrasoft.MessageBoxButtons.YES.returnCode) {
        				this.processGetAbandonAccountPopupResponse("RequestGetAccount");
    				}
				}, ["yes", "no"], this);
			},
			processGetAbandonAccountPopupResponse: function (processName) {
				args = {
					sysProcessName: processName,
					parameters: {
						accountId: this.get("Id"),
						userId: Terrasoft.SysValue.CURRENT_USER.value
					},
					callback: this.callbackShowRequestMade,
					scope: this
				};
				ProcessModuleUtilities.executeProcess(args);
			},
			callbackShowRequestMade: function () {
				this.showInformationDialog("Votre demande a été effectuée.");
			},

Here is my business process :

And finally here is the result : https://vimeo.com/727290324/560dec0d61

 

I have this error in the console  :

XML Parsing Error: not well-formed Location: https://creatioBaseUrl/0/ServiceModel/ProcessEngineService.svc/RunProce… Line Number 1, Column 1

 

Here is the request made by my browser :

POST https://creatioBaseUrl/0/ServiceModel/ProcessEngineService.svc/RunProcess

Request body :

{
  "collectExecutionData": true,
  "parameterValues": [
    {
      "name": "accountId",
      "value": "b253a1de-10cd-452f-bd23-28ecb696b44a"
    },
    {
      "name": "userId",
      "value": "aa995be7-7611-43ea-a79d-19894080a976"
    }
  ],
  "schemaName": "RequestGetAccount",
  "resultParameterNames": []
}

Response body :

{
  "processId": "e3493a1e-0069-4164-81e1-47c7743146f0",
  "processStatus": 1,
  "resultParameterValues": null,
  "executionData": null,
  "success": true,
  "errorInfo": null
}

Do you have any idea what can I do to fix this bodyMask issue ?

 

Kind regards,

 

Julien

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Best reply

When you use a callback with ProcessModuleUtilities, you're responsible for clearing the mask in the callback function.  Add MaskHelper module to the top of the code (like you did with ProcessModuleUtilities) and then call this in the callback function:

MaskHelper.HideBodyMask();

Ryan

When you use a callback with ProcessModuleUtilities, you're responsible for clearing the mask in the callback function.  Add MaskHelper module to the top of the code (like you did with ProcessModuleUtilities) and then call this in the callback function:

MaskHelper.HideBodyMask();

Ryan

Ryan Farley,

Thank you Ryan, I forgot this detail.

 

Julien

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Hi Community! Hope you are doing well.

My goal is to create leads from third party app, obviously avoiding loading duplicates.

I have those questions:

  1. I know that it exists in the process element "Find and Merge duplicate". What is the result of this item? Does it tell us what is the ID of the record that remains? The new record created or the merged record in which result/parameter? gOldRecordId?
  2. I'm working on a source code schema. Can I re use some code to achive my goal? I was reviewing some other services that create leads from landing pages or others, but they are not simple to adapt. Is there any method that allows me to validate duplicates or to do the merge by code after having saved a lead?

Any other comment or suggestion are welcome.

Thank you!

Regards.

 

 

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Dear mates,

We are facing a problem since we are using Creatio (2019).

Occasionally, while in use, Creatio stays loading and becomes unresponsive.

If we open a new tab Creatio remains inaccessible.

We have to close the browser and reopen it to be able to access it again.

Currently we are using Chrome but the problem also happened with Firefox.

Do you also encounter this problem ?

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Hello, 



Please contact our support team (support@creatio.com) for further investigation. 



Best regards,

Bogdan

 

Bogdan,

Hello Bogdan,

I allready open several tickets without any solution.

I would like to know if other users of Creatio encounter or have encountered this problem.

I will open a ticket today with the timestamp of the problem.

Thank you,

Nicolas

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how to select any contact as owner when creating a new activity, I tried to change "ShowAllContactsAsOwner" feature to true but still, I can't select only system user contacts

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Hello Moheman,

 

usually, all the users under the All employees role can be set as owners.

Please note, that custom filters can also cover up users from being added to the owner field.

You can find more information about creating activities here:

 

https://academy.creatio.com/docs/8-0/user/crm_tools/activities/create_a…

 

Regards,

Gleb.

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Dear,

 

I tried to install the following add-on from the marketplace: Starting a project (https://marketplace.creatio.com/template/starting-project)

But the installation failed. See attached log.

The Creatio instance is version is 8.0.2.

 

Any idea if this add-on can still be used and how to properly install?

 

Kind regards,

Vincent

File attachments
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I've recently tried this same package and get the same error and was going to report to support. Have you reported to support already?

Ryan

Ryan Farley,

Hello Ryan,

 

I did not report this to support as I was told that support for DevLabs add-ons is done via the community. Should I raise a ticket in the success portal?

 

Thanks

 

 

Hi Vincent,

 

I have updated the template package. Try installing the template again.

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I have over 2 K invalid emails in my system and I just need to remove them. Is there a way to do that? or do I need to go record by record?

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Hi Heather, 



Could you please elaborate a bit on how you determined that the email is invalid? 

Also, do you mean the email address or the email message? 



Best regards,

Yurii. 

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Dear,



We are having issues with installing several add-ons from the marketplace.

These same add-ons were successfully installed in other Creatio instances, but here with one specific website they are throwing errors.



1. https://marketplace.creatio.com/app/excel-reports-builder-creatio



2022-05-24 16:14:35,661 Compiling configuration dll

2022-05-24 16:15:33,735 Errors and (or) warnings occurred while compiling configuration dll

2022-05-24 16:15:33,735 Autogenerated\Src\IntReportHelper.IntExcelExport.cs(273,31) error CS0433: The type 'ExcelWorksheet' exists in both 'EPPlus, Version=4.1.0.0, Culture=neutral, PublicKeyToken=ea159fdaa78159a1' and 'EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1'





2. https://marketplace.creatio.com/app/email-approvals-creatio



2022-05-24 17:45:40,097 Compiling configuration dll

2022-05-24 17:46:32,008 Errors and (or) warnings occurred while compiling configuration dll

2022-05-24 17:46:32,008 Autogenerated\Src\IntReportHelper.IntExcelExport.cs(273,31) error CS0433: The type 'ExcelWorksheet' exists in both 'EPPlus, Version=4.1.0.0, Culture=neutral, PublicKeyToken=ea159fdaa78159a1' and 'EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1'



It is strange that they both throw the same error.

Is there any way to fix this?





Kind regards,

Vincent

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Hi Vincent,

Creatio platform doesn't allow installing one .dll library several times (in this case, EPPlus). Both errors indicate that you already have the EPPlus library installed on your Creatio site. The 'Excel reports builder for Creatio' app uses the library, while the 'Email approvals for Creatio' app does not.

The problem can be fixed by finding the other package that has the library on your Creatio site and manually removing the library from one of the packages to resolve the conflict.

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Dear community,

 

Is it possible to add more info in the approvals in the right sidebar?

In the desktop application, it is possible to click to the related record (e.g. invoice) to see the detailed info, but in the mobile app it is not possible.

Therefore, I would like to add some text containing a short description:

https://prnt.sc/rzKCmxQgIEnC

 

 

Kind regards,

Vincent

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Hello Vincent,

 

Please be informed that at the moment, in the existing interface of mobile application approvals, it is not possible to implement such logic as you described.

A request for the implementation of this functionality has already been registered and I will also attach your request there to increase its priority.

 

Thank you for choosing Creatio!

 

Kind regards,

Mira

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Hi,



Does anyone know how we could transfer attachments and feed history from the lead to its corresponding opportunity when transferring to the sales team ?



Thanks,



Damien

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Hello Damien,

 

Thank you for your question. Your task may easily be solved by a Business Process:

- for files, you may use Element "Process File"

- for Feed - you will need two Elements - Reed data and Add data that will process object "Message/comment". You will need to exact the body of the feed on the lead page and create a new feed message on the opportunity page. (It will be also needed to be careful while setting the schema lookup field by choosing Schema -> Opportunity for Add data element)

 

I hope my recommendation was useful for you.

 

Best Regards,

Dan

Hello Damien,

 

Thank you for your question. Your task may easily be solved by a Business Process:

- for files, you may use Element "Process File"

- for Feed - you will need two Elements - Reed data and Add data that will process object "Message/comment". You will need to exact the body of the feed on the lead page and create a new feed message on the opportunity page. (It will be also needed to be careful while setting the schema lookup field by choosing Schema -> Opportunity for Add data element)

 

I hope my recommendation was useful for you.

 

Best Regards,

Dan

Denis Bidukha,

Thanks a lot, will try that out :)

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Dear community,

 

We have installed the 'Video player for Creatio' add-on from the marketplace.

See: https://marketplace.creatio.com/app/video-player-creatio

 

When adding a video to the section's attachments, there is a 'Play video'-button.

However, when clicking this button, a 'Server error'-page is shown (404 - File or directory not found.)

This is the URL: https://vynova-group.creatio.com/0/rest/VideoPreview/GetHtml?fileId=eac…

 

Any idea what the problem is and how to fix?

 

 

Kind regards,

Vincent

 

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Hi Vincent!

We reviewed the add-on and reproduced the issue on our end. That was an out-of-the-box compilation-related error. When installing the package, the system did not compile and did not generate static content. We plan to fix this problem in future versions of Creatio. For the time being, I recommend recompiling your system.

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