Good day,

Basically, the "Case" process is the DCM that is running in your record.

You can manually find the launched processes, go into its parent process and cancel the DCM outright.

Alternatively, you can just move the case stage into the next one (or into the canceled stage) which will finish all of the previous actions.

If you wish to see the DCM in the process log, you can turn on the debug mode of Creatio which will show them in there (please make to turn it off after you are done).

Thank you.

Hi Eran,

Here is how you should write a set function:

set(columnName, value, fireEventConfig)

Here is an example of how to set lookup fields:

record.set("ActivityCategory", ActivityCategory.Store.getById("8b16d130-313e-4b12-a12e-73a2dd8d33cf"), true);

Please note, the value parameter should always contain a record, if this lookup is not loaded in your mobile app then you should do a request to a database in order to get it instead of Store.getById.

Thanks Dmytro,

You are right, I needed to request the database to fetch the lookup record, and only then I could use the  " set(columnName, <lookup record>, fireEventConfig)  "

Hello Nicolas,

Since other email clients work as expected - it seems that the issue is limited to iOS and not connected to Creatio specifically.

I tried looking for similar problems on the web. Here is an example, perhaps you have a similar issue:

https://discussions.apple.com/thread/7491137

Best Regards,

Dan

Hello,

Patrice from the Nicolas team here.

This issue is not resolved from our side, so i tried to investigate a bit more about it :



I tried sending an email with attachment from Creatio, then read it from an iPhone.

Then sent  an email with same attachment from thunderbird.

The email sent from Creatio do no show the attachment, while the one sent from thunderbird works fine.



Having a look at the email source show some differences around the MIME structure :

the email sent from thunderbird has that structure :

Content-Type: multipart/mixed;

Content-Type: text/plain;

Content-Type: application/pdf;

The email sent from Creatio has that structure : 

Content-Type: multipart/related;

Content-Type: multipart/alternative;

Content-Type: text/plain;

Content-Type: application/pdf;

according to that documentation https://learn.microsoft.com/en-us/previous-versions/office/developer/ex…

it seems that Creatio should use multipart/mixed as root..

So depending of the email client, the attachment may show or not. 

I'm not 100% sure of this as i'm not used to that topic, but maybe it's worth checking ?

Best regards

Patrice

Patrice-ABPost,

Is the issue reproducing only on IOS?

Hello Bogdan,

yes, so far, there is no complains with other  platform..

Hello, Fulgen!



We need more details to solve your problem. 

Please specify the following:

You say: "our approval functionality" is this your internal development?

By what principle do you know that approvals go to the canceled status Please provide screenshots.

Pavlo Sokil,

Hi, we've implemented oob approval on our custom section. I wanted to know how it is getting canceled, is there any OOB functionality which is running from the bacground? since on the ui user has only  approve/reject options?

Hello,

 

It looks like your Approvals were canceled as process tasks.

 

If Approval is created by a process or DCM, then when the process is canceled, all of its tasks are also canceled.

Hi Cherednichenko Nikita,

Thanks for the info, is there any way to avoid this? because we are triggerring the approval via business process only.

Good day,

Currently, there is some hardcoded logic in the processes that make the case reopen itself. If you are absolutely sure that you are comfortable with a little bit of code rewriting you can absolutely change reopen stage to a custom one.

I will leave a link to an article that mentions the processes that you will have to alter here.

Alternatively, you could just rename the stage and build upon it.

Thank you,

Hello!

We have discussed your case with the responsible R&D team. Unfortunately, as for now, there is no possibility to implement your business task in our application.

We want to assure you that we have created a request for our development team to implement this functionality in future versions of our application. We understand the importance of providing our clients with the best possible experience and will work hard to implement the changes you have suggested.

Thank you for this suggestion, this helps to make our product better!

Best regards,

Kate

Hello, 



Please check the discussion regarding your question here.

Bogdan,

Hello Bogdan, 

Thank you for your response.

But I wanted to reload the detail in Freedom UI, the detail is in the form page and on click of '+' we add the new details which is in other form

Once I save the details the page automatically moves the parent form page. But the detail is not refreshed, Only the record gets added to the detail.

I wanted to refresh entire detail after click of Save while saving a new record in child form.

const handlerChain = sdk.HandlerChainService.instance;

                             await handlerChain.process({

                            type: "crt.LoadDataRequest",

                            $context: request.$context,

                            config: {

                                loadType: "reload"

                            },

                            dataSourceName: "datasourcename"

                        });

This works in the current form page. But i wanted to refresh the detail in parent form page once I click on save button in child form page.

GargeyiGnanasekhar,

Unfortunately, we don't have ready examples of the implementation of your business task.

We've registered it in our R&D team backlog for consideration and implementation in future application releases.

Thank you for helping us to improve our product. 

Not sure if it's possible, but I've never tried it. I would start with looking in ConfigurationGrid to see if there is a method there to override? 

Ryan

Ryan Farley,

I have tried something with ConfigurationGrid. But I am not able to make it work. Do you know any way to make it possible.

Hi,

Please use a business process in this case to read all remaining records from the detail and update their values that will be triggered upon record deletion from the object of this detail. It's much easier than trying to create a UI logic using DeleteRecordReqeust.

Oleg Drobina,

Hello Oleg, 

I have almost implemented functionality in the client schema under deleteRecordRequest handler. Right now the functionality is working irrespective of the confirmation option choosen, It works even when we click No from the confirmation box. 

I wanted to make the functionality to work only if I click "Yes" from the confirmation box. 

Is it possible to read the option chosen by user while deleting a record(either Yes or No) in the handler?

Thanks

GargeyiGnanasekhar,

What I've observed from the behavior is that the DeleteRecordRequest is called twice: once you click delete button and once you select one of the yes\no options. Then I was trying to find a difference in either requests contexts or in the requests, but there is none or it's not obvious. And finally if we take a look at the initiator of the GetCanDelete method (that is called once you hit the "Yes" option) it's also not obvious who calls it:

I really tried to find a place in the code that could be overriden, but it seems that it's impossible to do in the current version (tested in 8.0.6). That's why I've asked to use a business process instead.

If you want to initiate the delete from your own code, you can use the Model class for that. See https://customerfx.com/article/deleting-a-record-from-client-side-code-…

If you're handling the crt.DeleteRecordsRequest you could simply not call the "next" handler in the chain. Basically, only call this if the answer is yes: await next?.handle(request); 

Ryan

Hello,

Please report this issue directly for our support team at support@creatio.com so we could work on the problem directly, since it cannot be resolved over Community.