Hello, Fulgen!



We need more details to solve your problem. 

Please specify the following:

You say: "our approval functionality" is this your internal development?

By what principle do you know that approvals go to the canceled status Please provide screenshots.

Pavlo Sokil,

Hi, we've implemented oob approval on our custom section. I wanted to know how it is getting canceled, is there any OOB functionality which is running from the bacground? since on the ui user has only  approve/reject options?

Hello,

 

It looks like your Approvals were canceled as process tasks.

 

If Approval is created by a process or DCM, then when the process is canceled, all of its tasks are also canceled.

Hi Cherednichenko Nikita,

Thanks for the info, is there any way to avoid this? because we are triggerring the approval via business process only.

Good day,

Currently, there is some hardcoded logic in the processes that make the case reopen itself. If you are absolutely sure that you are comfortable with a little bit of code rewriting you can absolutely change reopen stage to a custom one.

I will leave a link to an article that mentions the processes that you will have to alter here.

Alternatively, you could just rename the stage and build upon it.

Thank you,

Hello!

We have discussed your case with the responsible R&D team. Unfortunately, as for now, there is no possibility to implement your business task in our application.

We want to assure you that we have created a request for our development team to implement this functionality in future versions of our application. We understand the importance of providing our clients with the best possible experience and will work hard to implement the changes you have suggested.

Thank you for this suggestion, this helps to make our product better!

Best regards,

Kate

Hello, 



Please check the discussion regarding your question here.

Bogdan,

Hello Bogdan, 

Thank you for your response.

But I wanted to reload the detail in Freedom UI, the detail is in the form page and on click of '+' we add the new details which is in other form

Once I save the details the page automatically moves the parent form page. But the detail is not refreshed, Only the record gets added to the detail.

I wanted to refresh entire detail after click of Save while saving a new record in child form.

const handlerChain = sdk.HandlerChainService.instance;

                             await handlerChain.process({

                            type: "crt.LoadDataRequest",

                            $context: request.$context,

                            config: {

                                loadType: "reload"

                            },

                            dataSourceName: "datasourcename"

                        });

This works in the current form page. But i wanted to refresh the detail in parent form page once I click on save button in child form page.

GargeyiGnanasekhar,

Unfortunately, we don't have ready examples of the implementation of your business task.

We've registered it in our R&D team backlog for consideration and implementation in future application releases.

Thank you for helping us to improve our product. 

Not sure if it's possible, but I've never tried it. I would start with looking in ConfigurationGrid to see if there is a method there to override? 

Ryan

Ryan Farley,

I have tried something with ConfigurationGrid. But I am not able to make it work. Do you know any way to make it possible.

Hi,

Please use a business process in this case to read all remaining records from the detail and update their values that will be triggered upon record deletion from the object of this detail. It's much easier than trying to create a UI logic using DeleteRecordReqeust.

Oleg Drobina,

Hello Oleg, 

I have almost implemented functionality in the client schema under deleteRecordRequest handler. Right now the functionality is working irrespective of the confirmation option choosen, It works even when we click No from the confirmation box. 

I wanted to make the functionality to work only if I click "Yes" from the confirmation box. 

Is it possible to read the option chosen by user while deleting a record(either Yes or No) in the handler?

Thanks

GargeyiGnanasekhar,

What I've observed from the behavior is that the DeleteRecordRequest is called twice: once you click delete button and once you select one of the yes\no options. Then I was trying to find a difference in either requests contexts or in the requests, but there is none or it's not obvious. And finally if we take a look at the initiator of the GetCanDelete method (that is called once you hit the "Yes" option) it's also not obvious who calls it:

I really tried to find a place in the code that could be overriden, but it seems that it's impossible to do in the current version (tested in 8.0.6). That's why I've asked to use a business process instead.

If you want to initiate the delete from your own code, you can use the Model class for that. See https://customerfx.com/article/deleting-a-record-from-client-side-code-…

If you're handling the crt.DeleteRecordsRequest you could simply not call the "next" handler in the chain. Basically, only call this if the answer is yes: await next?.handle(request); 

Ryan

Hello,

Please report this issue directly for our support team at support@creatio.com so we could work on the problem directly, since it cannot be resolved over Community.

Hello Arkadiusz Polus,

This is not a typical error and it does not recreate OOTB.

Please contact Creatio support directly at support@creatio.com. It would be required to inspect this particular issue individually.

Best Regards,

Dan

Hello Arkadiusz Polus,

Did you get the answer for this issue? Because I have the same issue.

Thanks, 

Timea

Timea Losonc,

Hello Timea,

Please contact Creatio support directly at support@creatio.com providing the details of your issue. This is not a typical error and, thus, each case should be inspected individually.

Best regards,

Yuliya

Hello,

 

This issue occurs when the required components are not installed on the application server.



Please make sure you have installed all the components from the article:

https://academy.creatio.com/docs/8-0/user/on_site_deployment/net_framew…

Hi,

i have all the components mentioned in the article. All the instances running in my local are not working from 2 days. Before those was working fine. Is there any other way to fix this issue.

thank you

Try uninstalling all components and installing them again.

Korni Manideep Reddy,

Tyr to perform the below actions in sequence.

1. Update DB

2. Generate for all schemas

3. Compile ALL

Hii all,

After uninstalling all the sdks in my computer and reinstalled sdks , problem is solved.

 

Regards,

Manideep

I would like to add an important detail. Thanks Manideep Korni for provided log files. Compilation error details can be found in Build.log file. Here we can find this line:

System.UnauthorizedAccessException: Access to the path 'c:\windows\system32\inetsrv\NuGet\Migrations' is denied.

One of possible solutions is to create  'c:\windows\system32\inetsrv\NuGet\Migrations' folder and provide file system modification permissions on it to IIS_IUSRS role:



 

Dmitriy Gamora,

Thanks a lot for your perfect answer Dmitriy. 

However, I do think that this is a workaround and we should not normally have to manually create these folders.

Why do we have this specific issue only for one of our customers on a specific server ? (i.e. Dev & Test no problem, Production --> Access to path denied).

The SDKs are installed and are on the same version for all of the servers.

Many thanks for the answer provided.

Best regards,

Jonathan

Saved again today by this thread, should be added to the official FAQ ;)

This error still appears on new environments on Windows 10 and Windows 11. It turns out that creating the folder c:\windows\system32\inetsrv\NuGet\Migrations is enough to fix it even without providing access for IIS_IUSRS role.

Hello!

Thank you for your post. This problem is in process of being fixed. Since we are moving to a new framework - "Freedom UI", it does not recreate in 8.0.6 Contacts and Accounts (they are already transferred). Other sections are in process of being transferred to Freedom UI.

Best Regards,

Dan

thank you!