Hi community,
How can I automatically change the status of a case after a customer response?
Out of the box, when a customer responds to a case, the status is changed to Reopened. I want to move the case to my custom status. How can I achieve this?
BR Paulina
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Good day,
Currently, there is some hardcoded logic in the processes that make the case reopen itself. If you are absolutely sure that you are comfortable with a little bit of code rewriting you can absolutely change reopen stage to a custom one.
I will leave a link to an article that mentions the processes that you will have to alter here.
Alternatively, you could just rename the stage and build upon it.
Thank you,
Good day,
Currently, there is some hardcoded logic in the processes that make the case reopen itself. If you are absolutely sure that you are comfortable with a little bit of code rewriting you can absolutely change reopen stage to a custom one.
I will leave a link to an article that mentions the processes that you will have to alter here.
Alternatively, you could just rename the stage and build upon it.
Thank you,