Hello Nicolas,

Since other email clients work as expected - it seems that the issue is limited to iOS and not connected to Creatio specifically.

I tried looking for similar problems on the web. Here is an example, perhaps you have a similar issue:

https://discussions.apple.com/thread/7491137

Best Regards,

Dan

Hello,

Patrice from the Nicolas team here.

This issue is not resolved from our side, so i tried to investigate a bit more about it :



I tried sending an email with attachment from Creatio, then read it from an iPhone.

Then sent  an email with same attachment from thunderbird.

The email sent from Creatio do no show the attachment, while the one sent from thunderbird works fine.



Having a look at the email source show some differences around the MIME structure :

the email sent from thunderbird has that structure :

Content-Type: multipart/mixed;

Content-Type: text/plain;

Content-Type: application/pdf;

The email sent from Creatio has that structure : 

Content-Type: multipart/related;

Content-Type: multipart/alternative;

Content-Type: text/plain;

Content-Type: application/pdf;

according to that documentation https://learn.microsoft.com/en-us/previous-versions/office/developer/ex…

it seems that Creatio should use multipart/mixed as root..

So depending of the email client, the attachment may show or not. 

I'm not 100% sure of this as i'm not used to that topic, but maybe it's worth checking ?

Best regards

Patrice

Patrice-ABPost,

Is the issue reproducing only on IOS?

Hello Bogdan,

yes, so far, there is no complains with other  platform..