8.0 | Community Creatio

Show line breaks in tile view of a detail

Cristopher Montgomery

10:17 Oct 06, 2023

Hi all,

I have a client who uses an unlimited multi-line text field in a detail and they would like to be able to see Line-breaks in the tile view of said detail.

Detail page view

Detail tile view

Is this possible?

Nb. We are using version 8 of creatio and the Freedom shell but the not Freedom pages.

2 comments

Best reply

Malika

12:59 Oct 09, 2023

Hello,

Unfortunately, it is impossible to implement line breaks in the tile view of a detail with basic tools. However, you can try to accomplish this task with the help of development.

A task has already been registered in our R&D team to consider and implement such a feature in future releases. Thank you for helping us to improve our product.

Malika

12:59 Oct 09, 2023

Vishay Kerai

18:19 Oct 14, 2024

+1 priority for this feature

Show all comments

Studio_Creatio

Chrome - Aw, Snap! Error - Anyone else seeing this?

Harry

20:30 Oct 05, 2023

Hi all,

Many users have started to experience a random error where all Creatio tabs suddenly shut down. I've had it reported across users in different offices, so I know it's not a local issue. Creatio also seems to be the only website where this happens.

Wondering if anyone else has experienced this or if there is something in our configuration that's causing it.

This is just one of the error codes that have been reported, but there have been a few.

Thanks

Harry

11 comments

21:24 Oct 05, 2023

I've been getting that too. I assume this is on Freedom UI pages? I definitely have seen this with Freedom UI pages (never on classic UI pages)

I seem to get this mostly on the Freedom UI Accounts_FormPage (on occasion, not consistently every time). It only seems to happen in Chrome, I've never noticed it when using Safari. I get this often in my own Creatio system, although no other users have reported it to me, so I was thinking it was something weird with my browser or browser extensions or something.

For some reason I feel like I've seen it less lately, so wondering if 8.0.10 fixed something? My system was recently upgraded to 8.0.10 so could be related. I guess now, knowing that it's not just my browser, I'll start keeping track of when it happens.

Ryan

Harry

21:51 Oct 05, 2023

Thanks Ryan, we're definitely seeing it across quite a few users.

Our instance is entirely running with Freedom UI pages, and doesn't seem to be consistent to one particular page. From my research it's possibly something to do with the browser memory of freedom UI pages, and chrome being overloaded.

Be interesting to see if others are experiencing the same. Creatio support are not aware of any issue.

Raoul

22:56 Oct 05, 2023

Hi all, we are experiencing this too, again with Freedom pages. We've also seen this happen with Chrome with other systems where there is a richer UI...seems the browser just runs out of memory.

Harry

10:13 Oct 24, 2023

Hi All,

Has anyone found a solution to this yet? I'm receiving more cases every day.

Thanks

Harry

22:22 Oct 24, 2023

Harry,

I've been getting this more and more. Do you know if Creatio is aware of the issue? Have you created any support cases for this yet?

Ryan

Harry

22:30 Oct 24, 2023

Hi Ryan,

Yes, I've created a case and followed up today. It's very tricky to get hold of a HAR file from our users, but have attempted to give as much information as possible.

Hopefully there is a fix. I saw that you are also experiencing it on 8.1, so I guess no luck of this going with the update.

Harry

Harry

18:30 Nov 17, 2023

Bump!

Anyone figured this one out yet? Struggling to get any help on finding the root cause of this issue.

Thanks

Harry!

20:22 Nov 17, 2023

We got a response from support that said the following:

The error can be reproduced not only in Creatio, but on any website.

It is related to the update of Chrome to version 117+. For our part, we have prepared a fix, necessary update (8.0.10, 8.1.0, 8.1.1).

In the meantime, users experiencing this behavior should use Safari/Firefox browsers.

It sounds like they've identified the cause and have a fix, but I don't yet know which version that fix will be available or if it's something they can add to existing systems - I'm finding out.

Ryan

Harry

20:25 Nov 17, 2023

Thanks Ryan, I received the same reply. I've asked if that means they can apply the fix.

I was receiving it non-stop today, yet I just updated chrome to the version below a few hours ago and I have not had any errors since. Hopefully this is a fix!

Version 119.0.6045.159 (Official Build) (arm64)

https://learn.microsoft.com/en-us/dotnet/api/system.math?view=net-7.0

16:38 Nov 23, 2023

Harry,

Great news Harry. I was also told by support that they have a fix for the issue - in case the Chrome update doesn't solve it, Creatio's fix should and it hopefully wont be happening any longer.

Harry

14:35 Nov 24, 2023

Thanks Ryan.

Yes, looks to be good now - glad we got there eventually!

Show all comments

18:47 Oct 05, 2023

Does anyone know a way of using an exponential value in a formula in a business process? The C# forums say to use Math.Pow(base number, exponent number) but I get an error that "No applicable method "Pow" exists in type "Math" when using that in a business process formula.

The use case is that there's a a 2% annual escalator based on the warranty years of a certain product. So the formula would be (base price)*1.02^(years of warranty)

1 comments

Anhelina

14:24 Oct 12, 2023

Hello Andriana,

In order to use the static “Math” class in C# code you should add the “System” namespace to the file:

using System;

If the issue still exists, please provide us with a source code of the module and the error message. It will help us to analyze the issue in more details.

Additionally, please find more information about the “Math” class in the article by the link below:

Best regards, Anhelina!

Show all comments

Studio_Creatio

Adding emails to specific folders

Lucas Centeno

18:42 Oct 05, 2023

Hello everyone,

I created two new folders entitled:

"CCU Trigger Emails"

"CFG Trigger Emails"

I am trying to place the emails in the attached snapshot to the above-mentioned folders but no matter which folder I click on, they all show up. Is there a way to better sort these out? Thanks in advance.

Lucas

1 comments

Bogdan

11:30 Oct 06, 2023

Hello,

Please contact Creatio support on this matter.

Show all comments

Studio_Creatio

Studio_Creatio_enterprise_edition

Compile error

Maksym Yaryhin

15:19 Oct 05, 2023

Hello community,

I have an issue when compile.

Version Creatio: 8.0.10.4735

How can i fix this?

1 comments

Yurii Sokil

20:25 Oct 07, 2023

Hi Maksym,

Seem like the issue is not related to this exact environment but rather to the server that runs the Creatio instance.

This problem has already been discussed on StackOverflow. There are multiple reasons for this problem which are discussed in the linked topic.

Also, a possible reason is that the .NetCore SDK 2.2 and/or 3.1 is not installed and the server is not connected to the internet or it has no access to nuget.org.

Best regards,

Yuri.

Show all comments

oData

Files

API

How to access attached file information via OData

Alejandro González Momblán

14:29 Oct 05, 2023

Hello community,

I want to get the attached files information from a given case inside my environment. As the primary section containing the information is case, I know that I can retrieve the case information from

https://mycreatio.com/0/odata/Case

And the attached files can be extracted from

https://mycreatio.com/0/odata/CaseFile

Where each element from the response has the format:

{
  "Id": "7bb283a4-2f30-7193-37f3-79c8465ceda4",
  "Name": "<value>",
  "CreatedOn": "<value>",
  "CreatedById": "<value>",
  "ModifiedOn": "<value>",
  "ModifiedById": "<value>",
  "ProcessListeners": 0,
  ...
  "Size": <value>,
  "CaseId": "<value>",
  "IsNeedToNotify": true,
  "SysFileStorageId": "<value>",
  "FileGroupId": "<value>",
  "Tag": "<value>"
},

As you may see there is a field "CaseId" which is used to link the file object to the case object.

The problem I have is that I want to get the list of files from a case only by the Case Id. I've tried many different approaches using the OData standard syntax like:

'">https://mycreatio.com/0/odata/CaseFile?$filter=CaseId eq '<value>'

But I always get an error when trying to access the resource. In the previous example, the error I get is related to the field data type. Creatio yells because the CaseId field is of type Guid but in the comparison I am using a string.

By the way, changing the query to:

'">https://mycreatio.com/0/odata/CaseFile?$filter=CaseId eq guid'<value>'

or

'">https://mycreatio.com/0/odata/CaseFile?$filter=CaseId eq <value>

Doesn't fix the issue.

Can you please help me with this query that I am struggling to do?

Regards

1 comments

Best reply

18:05 Oct 05, 2023

Rather than using CaseId, use Case/Id:

https://mycreatio.com/0/odata/CaseFile?$filter=Case/Id eq idvalue

Ryan

Setting up DEFAULT FOLDER for a SECTION in the mobile app.

18:05 Oct 05, 2023

Rather than using CaseId, use Case/Id:

https://mycreatio.com/0/odata/CaseFile?$filter=Case/Id eq idvalue

Ryan

Show all comments

09:57 Oct 05, 2023

Hi Team,

The query is related to viewing records in the mobile application. By default, when we open a section in the Creatio mobile app, the listing page is empty, with a note to search for specific conditions to display records.

Is there an option to set a default folder from the already available saved folders for the section in the web app to be used as the default folder/condition for listing records as soon as the section is opened in the mobile application? Later, if users wish to change the filter, they can do so by selecting a different folder instead of viewing empty records in the list. For example, is it possible to display records for which the user has access? How can this be achieved? Are there any code samples available if code needs to be written, and if it's a configuration, how can we configure it for the mobile app?"

Thanks for the help in advance!

Regards,

Mayan

4 comments

Bogdan

11:06 Oct 05, 2023

Hello,

Please feel free to use the resolution from this article: https://community.creatio.com/articles/setting-filter-mobile-application

Also, in case you want the assignee to be "current user" you may be interested in this answer: https://community.creatio.com/questions/get-current-user-contact-mobile

09:23 Oct 12, 2023

Thanks Bogdan,

If I log in to an instance as a regular user and not as a supervisor in web isntancce, by default, it lists all the records in a section for which the user has access, irrespective of whether they are the owner or assignee. This happens because the user has access, and the user's name is not available in any of the fields in the record, such as the owner field or assignee field. The record is shown because the user has access to it.

The same functionality needs to be achieved in the mobile app. However, here, we need to add a filter condition. For the scenario described above, we need to specify a reference field. If we set the owner field to the current user, it will list only the records where the user's name is linked to the owner field. But what about the records that the user has access to but does not own? How do we achieve this in the mobile application?

Issue with localizable text

09:24 Oct 12, 2023

Thanks Bogdan, but can you help for the below scenario:

If I log in to an instance as a regular user and not as a supervisor, by default, it lists all the records in a section for which the user has access, irrespective of whether they are the owner or assignee. This happens because the user has access, and the user's name is not available in any of the fields in the record, such as the owner field or assignee field. The record is shown because the user has access to it.

Regards,

Mayan

Anhelina

19:23 Oct 23, 2023

Hello Mayan,

You can use this method to display all data:

Enter link [NameOfYourWebSite] .creatio.com/0/Features, search for UseMobileSearchOnlyInSections on this page. Uncheck all the boxes as you see in the image:

At this stage you can see all records in the mobile app.

Next you can use an article from Bogdan’s link to add filters if needed. Also I can recommend you one No-code way of filtering:

System designer -> Mobile application wizard -> Needed workplace
Find needed page (for example Order) and set the default filter. It will be impossible to get data in a mobile app which does not match the criteria of this filter

Best regards, Anhelina!

Show all comments

Stefano Bassoli

07:23 Oct 05, 2023

Hi community,

I created a business process that inserts a new OpportunityProductInterest for a specific product into a specific Opportunity.

The insert process element step copies the Product.Notes column to the OpportunityProductInterest.Notes column.

Product.Notes is a localizable text column and its value is localized to English and Italian.

If the BP is saved using a user localized in English, everything works fine, while if I make changes to the BP using a user localized in Italian, the BP does not work.

The expected result is the OpportunityProductInterest.Notes filled with the value Product.Notes, but in the wrong scenario the column is assigned the empty string.

What do you suggest me?

thank you in advance

1 comments

Stefano Bassoli

21:02 Oct 10, 2023

Hi,

I founded the solution.

The OpportunityProductInterest.Notes field was not a text localized, then the BP didn't work correctly.

I change the field as localized text and everything is fine now.

Show all comments

email templates

message

TemplateEmail

Sales_Creatio_team_edition

Query: Sales Team Creating Email Templates instead of Admin