Dear Akshit,



Please, register a case for our support team to be able to investigate the issue and resolve it.

You can just simply send an email to support@creatio.com with the description so we can help you.



Best Regards,

Ivanna Yatsura

Dear Mitch,

You can set the activities on the DCM and make them required. Thus, the users will not be able to close a case.

Regards,

Dean

Hello Akshit,

Hope you're doing well.

Please, try to generate the source code and compile the system for all items.

Best regards,

Roman

Roman Rak,

Thank you for the solution,

Yes, I did the same and it works well.



But this issue keeps on appearing within an interval of 3-4 days that's why it will be helpful if you tell me the what can be the cause of such issues.

Many Thanks, Roman.

Hello Akshit,

There are can be different reasons for such behavior, like package customizations, version update errors, manipulation with connected lookups (adding then deleting), etc. Starting from the application version 7.17.0 there are added additional diagnostic log levels which can help with investigations for such type of issues.

Best regards,

Roman

Roman Rak,

Ok, Thanks

Dear Akshit,



Please, check this community article that should help you with your questions.

https://community.creatio.com/questions/how-create-users-role-manage-in…



Best Regards,

Ivanna

Hi, Mitch

This add-on was removed from Creatio Marketplace since it is no longer supported by the developer.

We indeed published two new Outlook add-ons in the meantime. If you are interested in their functionality, you can request a live demo.

Ivan Leontiev,

What are the two new Outlook add-ons? Just to confirm, are you referring to the Kewl Outlook Connector and bglobal Outlook add-on?

Hello,

If you need to send emails based on the recipient's language, try to add localization to the email template. More info can be found here:

https://academy.creatio.com/docs/user/platform_basics/communications/wo…

Regards,

Dean

Dean Parrett,

Thanks Dean, but what I need is to create a user task (activity) connected to case resolution, and its title is the localizable text business parameter I need to create. I have been through lots of academy stuff, but it is not clear to me how to create a localizable text business process parameter.

any clue ?

Hi Ricardo,

Do you need to read the case resolution description submitted by a user and use it in the activity, let's say, put it into the activity subject but in different language? 

Regards,

Dean

Dear Mitch, 



There are a few ways of getting subscribed to the case feed:

- If the user creates a record;

- If the user posts a message to the feed;

- If the user set as assignee to the case. 

- If the user subscribed to follow the feed manually in the action panel; 



This information will be added to our academy soon. 



Kind regards,

Roman

Roman Brown,

Thank you Roman. That is what I was looking for.

Hello Mitch,

Unfortunately, it is not possible to send the email to a specific group of contacts simultaneously without adding them one-by-one as To, CC, BCC of the email manually using standard application tools. The task to implement this functionality is already registered for our R&D team. I will assign your request to this project in order to increase its priority. 

Please, let us know in case any further information is required. 

Best regards, 

Olga. 

Hello Mitch,

It's not possible using the standard application configuration since the "To" column select records from the "VwRecepientEmail" table that has no connection to the "EmailTemplate" table. Theoretically it can be done, but it requires some modifications:

1) You need to create a separate object that will connect contacts and email templates

2) Override the getLookupConfig method from the base EmailPageV2 or create a filter group function for the "Recepient" column (by adding lookupListConfig parameter for the "Recepient" column)

Best regards,

Oscar

Hello Mitch,

You need to test two following scenarios:

1) Create a lookupListConfig parameter for the "Recepient" attribute (should be created additionally) on the replaced EmailPageV2, creating a Terrasoft.FilterGroup in the parameter and specifying filtering conditions.

2)  Replace the getLookupConfig method from the base EmailPageV2 and override it in case the columnName is "Recepient".

One of these two approaches should work.

Best regards,

Oscar

Oscar Dylan,

Thanks for the insight.



I see these two business process are responsible for sending an email.

STEP 1 :  When a new case is created BP - Incoming email registration process : Triggered to send a notification to User 

STEP 2 : When the status of the case is modified/updated BP - Send email to contact on case status change, is triggered and this is linked to another Sub-Process BP - Send email to case contact.

I see that the reply is sent to all the recipients and I want reply email should be sent only to the sender (Who raised the request)

i.e., only for TO recipients and not for CC recipients

Hello Bhoonalan, 

Please enable Features CasesOnlyRespondToSender  and SendOnlyToContactEmail .  For MSSQL, use following script:

 

DECLARE @featureCode varchar(max) = 'Feature code',

 @featureId uniqueidentifier;

set @featureId = (select top 1 Id from Feature where Code = @featureCode);

IF @featureId is null

BEGIN

 insert into Feature

  (Name, Code)

 values

  (@featureCode, @featureCode);

 set @featureId = (select top 1 Id from Feature where Code = @featureCode);

END;

delete from AdminUnitFeatureState where FeatureId = @featureId;

insert into AdminUnitFeatureState

 (SysAdminUnitId, FeatureState, FeatureId)

values

 ('A29A3BA5-4B0D-DE11-9A51-005056C00008', 1, @featureId);

This script enables the feature , or creates the feature if it's not created on your instance 

Also, please enable sysSetting AutoNotifyOnlyContact.

Best Regards,

Yurii.

One workaround is to edit the 

VwRecepientEmail by adding the account name to the Contact Name field.

This way the user can search by account using the ContactName field.