Question
Preventing Users From Closing Cases with Incomplete Activities
18:19 Mar 24, 2021
What is the best way to restrict a user from being able to put a Case in the closed status if there are tasks associated with the case that are in the not started status?
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10:49 Mar 25, 2021
Dear Mitch,
You can set the activities on the DCM and make them required. Thus, the users will not be able to close a case.
Regards,
Dean
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