Question
Service_Creatio
7.16

DataService Error while opening a section on production

Akshit
05:54 Mar 24, 2021

Hi Team,

 

On production instance while opening a section I am getting this DataService error due to which section records becomes invisible and also section wizard is not opening.

According to the error msg I have checked the column "Approved Budget" lookup and it is fine.

 

Please help me to understand the root cause of such issue because this keep on happening very frequently.

 

Many Thanks!

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4 comments
Roman Rak
08:56 Mar 24, 2021

Hello Akshit,

 

Hope you're doing well.

Please, try to generate the source code and compile the system for all items.

 

Best regards,

Roman

Akshit
09:04 Mar 24, 2021

Roman Rak,

 

Thank you for the solution,

 

Yes, I did the same and it works well.



But this issue keeps on appearing within an interval of 3-4 days that's why it will be helpful if you tell me the what can be the cause of such issues.

 

Many Thanks, Roman.

Roman Rak
09:53 Mar 24, 2021

Hello Akshit,

 

There are can be different reasons for such behavior, like package customizations, version update errors, manipulation with connected lookups (adding then deleting), etc. Starting from the application version 7.17.0 there are added additional diagnostic log levels which can help with investigations for such type of issues.

 

Best regards,

Roman

Akshit
10:05 Mar 24, 2021

Roman Rak,

 

Ok, Thanks

 

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