Please be informed that there is no such functionality in our system at the moment, but we have registered this idea for our R&D team so they could review the possibility of developing it in future releases.
We are trying to implement the MiContact Center connector for Creatio but are having some issues.
We can make outgoing calls (using the phone icon) but the system is not recognising incoming calls.
Can someone advise as to what we should see in the UI when making and receiving calls, and also what I need to do within the app to make this function fully?
We're looking to integrate a Creatio instance with the Mitel telephony system and we installed the MiContact Center connector for the instance. Is the connector a standalone solution to integrate with the phone system or do we still need to have the BPM Messaging Service running in order to establish the connection between Creatio and the phone system?
Thank you for your question but Creatio application integrates only with the telephone server and not with the hardphones directly.
The models that you specified can be connected to the Cisco or any other telephone server and the server will be then connected to your Creatio instance.
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