Hi Creatio Community,

We're encountering a puzzling issue on a Freedom UI List Page (specifically, our Invoices_ListPage) when trying to run a business process (IWVoid_API_POST) using a custom JavaScript handler. The goal is to test the business process by explicitly passing a hardcoded InvoiceId, as requested for a specific testing scenario where the button is not on the individual record's form page.

Our Setup:

1. The Button (Menu Item on List Page's ActionButton):

   We've added a crt.MenuItem to the ActionButton on our Invoices_ListPage. This menu item is intended for testing and is configured to trigger a custom handler:

   JSON

    

   // In viewConfigDiff of Invoices_ListPage.js
   {
       "operation": "insert",
       "name": "TargetVoidButton", //
       "values": {
           "type": "crt.MenuItem",
           "caption": "Test Void BP (Hardcoded ID)", 
           "icon": "debug-icon",
           "visible": true,
           "clicked": {
               "request": "crt.HandleButtonClickRequest",
               "params": {
                   "buttonName": "RunTargetVoidProcessHandler" 
               }
           }
       },
       "parentName": "ActionButton",
       "propertyName": "menuItems",
       "index": 3 
   }
   

2. The Handler (in handlers array of Invoices_ListPage.js):

   This handler is designed to run the IWVoid_API_POST process with a specific, hardcoded InvoiceId.

   JavaScript

    

   // In handlers array of Invoices_ListPage.js
   {
       request: "crt.HandleButtonClickRequest",
       handler: async (request, next) => {
           if (request.buttonName === "RunTargetVoidProcessHandler") { 
               console.log("RunTargetVoidProcessHandler triggered.");
               Terrasoft.showInformation("Test: Running process with hardcoded ID. Check console.");
    
               const processName = "IWVoid_API_POST";
               const hardcodedInvoiceIdForTest = "3c2b6d9f-4c1e-4364-99f2-53956562b606"; 
               const parameterNameInProcess = "InvoiceId"; 
    
               console.log(`Test: Attempting to run BP '<span class="math-inline">\{processName\}' with EXPLICIT HARDCODED ID '</span>{hardcodedInvoiceIdForTest}' for parameter '${parameterNameInProcess}'.`);
    
               try {
                   const response = await request.$context.executeRequest({
                       type: "crt.RunBusinessProcessRequest",
                       params: {
                           processName: processName,
                           processParameters: {
                               [parameterNameInProcess]: hardcodedInvoiceIdForTest
                           },
                           saveAtProcessStart: false, 
                           showNotification: true 
                       }
                   });
    
                   console.log("Test: BP execution request completed. Response:", response);
    
                   if (response && response.success === true && response.processId && response.processId !== '00000000-0000-0000-0000-000000000000') {
                       const successMsg = `Test: BP '${processName}' (ID: ${response.processId}) initiated. Check Process Log.`;
                       console.log(successMsg);
                       request.$context.showInformationDialog?.(successMsg);
                   } else {
                       let errorMsg = `Test: Failed to start BP '${processName}'.`;
                       let serverDetails = (response && response.errorInfo && response.errorInfo.message) ? response.errorInfo.message : "Details unavailable or process not found (zero ID / success:false).";
                       errorMsg += ` ${serverDetails}`;
                       console.error(errorMsg, "Full response:", response);
                       request.$context.showErrorDialog?.(errorMsg);
                   }
               } catch (error) {
                   console.error(`Test: Exception for BP '${processName}':`, error);
                   let exceptionMsg = (error instanceof Error && error.message) ? error.message : "Client-side exception.";
                   if (error.errorInfo && error.errorInfo.message) {
                       exceptionMsg = error.errorInfo.message;
                   }
                   request.$context.showErrorDialog?.(`Test: Error triggering BP: ${exceptionMsg}`);
               }
               return; 
           }
           return next?.handle(request);
       }
   }
   

The Problem:

When we click the "Test Void BP (Hardcoded ID)" menu item, the handler triggers, and the client-side logs show the crt.RunBusinessProcessRequest is being prepared correctly with processName: "IWVoid_API_POST" and the hardcoded InvoiceId.

However, the server responds with:

{
  processId: '00000000-0000-0000-0000-000000000000', 
  processStatus: 0, 
  resultParameterValues: null, 
  executionData: null, 
  success: false, 
  errorInfo: {
    errorCode: "ItemNotFoundException",
    message: "Item process schema \"\" not found.", // Note the empty quotes for schema name
    stackTrace: null
  }
}

The key error is <strong>Item process schema "" not found.</strong>

What We've Tried:

• Confirmed the schematic name (Code) of our business process is indeed IWVoid_API_POST.
• Confirmed the input parameter in the BP designed to take the ID is named InvoiceId.
• Repeatedly saved, compiled, and published the IWVoid_API_POST business process and ensured it's marked as "Active."
• Checked the package containing the process for any errors and recompiled the package.
• Performed thorough browser cache clearing and hard refreshes (Ctrl+F5).
• We also have another menu item on the same list page ("VoidInvoice") that uses a declarative crt.RunBusinessProcessRequest with processRunType: "ForTheSelectedRecords" and parameterMappings: { "InvoiceId": "Id" }. When a record is selected and this menu item is clicked, it successfully starts the <strong>IWVoid_API_POST</strong> process (verified in Creatio Process Log with a non-zero instance ID). This makes the current error even more puzzling.

Our Questions for the Community:

1. Why would the ProcessEngineService report Item process schema "" not found (with empty quotes for the schema name) when the processName: "IWVoid_API_POST" is explicitly and correctly provided in the params of crt.RunBusinessProcessRequest from our custom handler?
2. Is there any known difference in how process names are resolved or how schemas are looked up by the server when crt.RunBusinessProcessRequest is invoked programmatically from a handler with processParameters explicitly set (using a hardcoded ID), versus when it's invoked declaratively with processRunType: "ForTheSelectedRecords" or processRunType: "ForTheSelectedPage"?
3. Are there any deeper caching mechanisms (server-side, metadata) or specific registration steps for business process schemas that we might be missing, which could lead to this behavior only for the explicit parameter call?
4. Has anyone encountered a similar situation where a process is findable/runnable via one SDK invocation method (declarative, context-based) but not another (programmatic handler, explicit parameters) from the same Freedom UI page type?

We are unable to access detailed server-side application logs for this specific environment at the moment, which is hampering deeper diagnosis from our end.

Any insights, suggestions, or similar experiences would be greatly appreciated!

Thank you!