I see we have already implemented automatic feedback receiving when and add satisfaction level when recevied. I want to record date when we receive the feedback. Any suggestion? I have tried with business rule but it doesn't udpate the to current date when satisfaction level is filled in. Does anyone know whereabout of logic for CSAT score so I look into modifying code to achieve this.
I recommend using a business process, because business rules work only on the case page, so if a field is changed by a user in the UI, a business rule will be triggered. Since the feedback is filled in through internal services without interaction with the case page, the business rule will not work because there will be no trigger for its execution. Therefore, set up a process that will change the required fields in the case and fill in the required fields.
In our project we are producing with Creatio application some printable document (.pdf and .doc).
In these document we are inserting some Rich Text fields but in the document produced we are not able to visualize/report all the style changes done on the Rich Text field.
As of now, it's not possible to correctly display the field with HTML formatting in the printable.
Our R&D team has already been informed and is currently working on the mentioned issue.
As a workaround suggestion, you can replace the rich text field with a simple text field. We understand that it’s missing the format settings and cannot be applied to tables, but it should work for a sentence or two simple comments.
Thank you for being an active part of the community and helping to make Creatio better!
No that's not what I'l looking for. What I want to do is what history.replaceState(state, unused, url) does in JS. change the shown url and the browser history, but not navigate.
Ah I see now. I've not noticed any equivalent of that in the devkit. I've seen a navigationservice and router classes as possibilities in the internal code, but they aren't exposed in devkit.
Might take a little playing with to figure out how to get the other params passed for stateObj, pageTitle, etc. Searching the source for "crt.7XRequest" would likely find some examples of similar requests.
The above will populate the UsrSomeName column on the detail with the value of the UsrName column on the current page and also populate UsrSomeDate on the detail using the value of the CreatedOn of the page.
You can also use values that don't exist on the page, for example:
Hi, when in a section that contains a multiple cases. you change from one case to another with a field change, a button is shown to validate the case change.
Is there a way to avoid this? I want to progress bar to automatically update from one case to the other without user intervention.
I'm having a scenario where I need to add two custom columns in attachment detail and need to edit that.So I have overridden the LinkPageV2 and added those two columns in diff.Now the fields are displaying in the required section attachment detail.However other section showing error in console stating that the columns are not found in that sectionFile Object
Is there a way to dynamically load diff based on the condition/for a particular section only?
Does Creatio have any implemented logic for versioning the files? I see that the base File object has a "Version" column that is always set to 1, it seems. Can this behaviour be changed?
The logic of the Version column value for the file object is located at the event level of the "File" object process as part of the CrtCoreBase package.
You can use development to create a replacement for the object, where you use your own custom logic to assign a value to the Version column when the object event occurs. This implementation requires knowledge of development and writing source code. You can learn more about events in the system on Creatio Academy.
You can also create a business process (no-code) that will make the necessary changes to the column values when adding/modifying a record.
We are localizing in Italian our application. We are using the OOTB Email Page for sending email and replying to email.
In the reply email window we are not able to localize the highlighted label (see attached file) while we do not have problem in localizing send email window.
May we ask some suggesting for addressing our aim?
To set localized values for the From, To, and other fields, you need to go to the settings of this field on the editing page and set the localized values as shown in the attached screenshot.
Hi Sergii, thank you very much for your response. We have already localized as per your indication and we suceeded in localized the (New Email window). We are not able ti localize the response window (reply/forward email window) even if the Creatio code page seems to be the same (Email page).