Record Feedback Received Date

Hello Great community, 


I see we have already implemented automatic feedback receiving when and add satisfaction level when recevied. I want to record date when we receive the feedback. Any suggestion? I have tried with business rule but it doesn't udpate the to current date when satisfaction level is filled in. Does anyone know whereabout of logic for CSAT score so I look into modifying code to achieve this. 



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I recommend using a business process, because business rules work only on the case page, so if a field is changed by a user in the UI, a business rule will be triggered.
Since the feedback is filled in through internal services without interaction with the case page, the business rule will not work because there will be no trigger for its execution.
Therefore, set up a process that will change the required fields in the case and fill in the required fields.


It worked thank you very much


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