How can you refresh a Timeline or to get it's data source?

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Hello Community, 

 

We have a client for whom we perform Excel imports of products into quotes. This import process includes a validation step where the system checks the PartNumber to verify if the product already exists. If it does, the corresponding ID is assigned to the product in the quote. If it does not exist, a new product is created with the appropriate classifications.

 

However, we discovered that when the PartNumber in the Excel file contains "00", Creatio is unable to process it correctly and instead associates a product with no PartNumber assigned.

 

 

Can you help us resolve this issue? Any suggestions would be appreciated!

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Hello,
 

I recommend that you make sure that the type of the PartNumber field in Creatio matches the format you are trying to insert, i.e. it should be a text field.
 

In addition, the system has a lookup “Excel import log”, we recommend that you search for your import logs, if there were errors with filling in the column, they will be displayed in this lookup.
 

If you cannot solve the problem yourself, we recommend contacting our support team for a more detailed check. (support@creatio.com)

Best regards,
Pavlo!

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why i get this error. i use update
... 0/odata/Contact(guid'123') to change number value

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Hello, 

The error you encountered, according to the analysis, was caused by the fact that the OData protocol takes some time to initialize. During this time, requests via the protocol may return an error. However, within 5 minutes of the request, the system successfully initialized the protocol.


Best regards, 
Orkhan

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Hello Creatio Community,

 

    I want to display Contact List in a dropdown. The Contacts should be dynamically filtered based on the Account selected in another dropdown on the same page, As Shown in below Image.

Requirement:
    When the user selects a particular Account, the Contact dropdown should update to display only the Contacts associated with that Account. Both fields Account and Contact are linked to Custom object in Creatio.


Questions:
1. How can I dynamically filter the Contacts dropdown based on the selected Account?
2. Are there specific methods or best practices in Creatio Freedom UI for implementing such a dependency?

 

Thanks & Regards,

Ajay Kuthe.

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Hello,

Unfortunately, the desired functionality cannot be implemented with user's methods. However, as a workaround, you can do the following:

1) Here is an example of the functionality you need. It describes how to filter dropdown values - https://customerfx.com/article/dynamically-filtering-a-lookup-on-a-creatio-freedom-ui-page/
 
2) Another option: create a dropdown on the page where macro source is selected. Then create a filtering business rule that will filter values in the parameter based on the added dropdown value. 

We want to assure you that we have created a request for our development team to implement this functionality in future versions of our application. 

Hello,

Unfortunately, the desired functionality cannot be implemented with user's methods. However, as a workaround, you can do the following:

1) Here is an example of the functionality you need. It describes how to filter dropdown values - https://customerfx.com/article/dynamically-filtering-a-lookup-on-a-creatio-freedom-ui-page/
 
2) Another option: create a dropdown on the page where macro source is selected. Then create a filtering business rule that will filter values in the parameter based on the added dropdown value. 

We want to assure you that we have created a request for our development team to implement this functionality in future versions of our application. 

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Hi,

 

how can I bind data by filter (like it was some years ago)?

I need to bind big part of data (combined filter between two dates and not containg specific text) and it is very difficult to click them manually. 

 

Kind regards,

Vladimir

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Hello!

 

At this point, you are able to bind all data to data binding or add them manually. We do not have such functionality where data is binding due to a specific time filter. I will inform our RnD team to research the possibility of adding such functionality in the future.

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We need to create 10 similar Dashboards, for each Region. Visualization and all filter criteria are the same except 1 lookup (for Region) should be different

What are the most effective way to replace this lookup ID for each dashboard, but do not change it manually, as there are more than 50 visuals on each page. and we need to repeat this for 10 regions.

Thanks for ideas

Thanks,

Leo

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Leonid,
 

The Dashboard section is a unique section implemented in Classic UI, and unfortunately, it is not possible to configure such a dynamic filter in this section.
 

However, you can manually set up same dashboards in Freedom UI. For example, you can create a new home page and implement the solution with quick filters there.

Hello,
 

Unfortunately, such changes are not feasible in the context of Classic UI dashboards, as the configuration of these charts (dashboard object, filters, sorting, etc.) is stored in the database as JSON configurations.

 A whole tab corresponds to a single record in the SysDashboard table, and all settings are stored in the Items column.
 

In this format, the field value used for filtering is not just an Id, but an entire config with various parameters.
 

Therefore, a much faster solution would be copying the dashboard tab and modifying it manually:


On the other hand, in Freedom UI, dashboards are not stored in the database but directly in the schema of the page. As a result, you can modify the parameters directly in the schema.


 However, this approach also requires time and is unlikely to yield a faster result than simply copying and manually adjusting the lookup field value.



Also, in Freedom UI, you can dynamically filter charts using the Quick Filter. This way, you only need to configure the charts once, and by using the quick filter, you can check all regions of interest dynamically.
 

Thank you for reaching out!

Pavlo Sokil,

Does the approach with Freeform UI work for Dashboards (Підсумки), but not for separate Entities (Sections like Lead or Opportunity)?

Leonid,
 

The Dashboard section is a unique section implemented in Classic UI, and unfortunately, it is not possible to configure such a dynamic filter in this section.
 

However, you can manually set up same dashboards in Freedom UI. For example, you can create a new home page and implement the solution with quick filters there.

Leonid writes:

Pavlo Sokil,

Does the approach with Freeform UI work for Dashboards (Підсумки), but not for separate Entities (Sections like Lead or Opportunity)?

If you select data from SysDashboard, you can find dashboard configuration. I see filtration settings are stored in Items column. 
Maybe you can update this with SQL script

 

Hi Leonid, 

You could build one dashboard and then install the Quick filters for Creatio, add a simple filter to the section and let the end users apply that filter themselves. I believe it'd be cashed for them anyway if they want to have it always applied. 

 

https://marketplace.creatio.com/app/salesup-quick-filters-creatio

Best,
Jacek

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Hi,
After upgrading Creatio from version 8.1.0 to 8.1.5, I encountered a strange issue. The first symptom is that the calendar stopped working and cannot be displayed at all. The browser console shows the following error: "Uncaught Error: Script error for 'Calendar_ListPage'." While analyzing the issue, I discovered that Calendar_ListPage is not registered in the Terrasoft.configuration.RootSchemaDescriptor object. However, the calendar can still be accessed through the designer.

Another, more serious problem is that performing any actions in the system has become very difficult. Attempting to save any view or object results in the following error:

 

Item with name "Calendar_ListPage" not found

 

I tried to resolve this issue, but in the meantime, I needed to create a new object. I created it through the application hub with the entire section. Then I attempted to rename it. From that moment, I started getting the same error message throughout the system, but this time related to the original name of my object.

I’m not sure if this is important, but the instance works at Linux and has enabled file design mode.

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Hello,
 

In version 8.1.1, the base page Calendar_FormPage was renamed to Calendar_ListPage in the product. 

If you had overrides for this page in your custom packages, the override will not be renamed, which will cause a structure generation error, as the schema inheriting from another schema will now have a different name.
 

You need to check if there is a schema named Calendar_FormPage in your system. If such a schema exists, rename it to Calendar_ListPage and also update the Define block in the page code accordingly.

Example:
Before

After


(Before this changes you need temporary clead SchemaNamePrefix system setting)
 

If the issue is not related to this, please contact our support team for assistance - support@creatio.com


Best regards,
Pavlo!

Hello, it works! Thank you very much :)
Is there any way to stay informed about such changes to avoid similar problems in the future? I didn’t find anything about this in the release notes.

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Our client wants to hide the splash screen, the Creatio icon with the loading wheel that appears after a successful login, and before the shell is being displayed. 

 

Is there a way to accomplish this?

Thanks!

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Hello,

 

It is not possible to completely disable the login screen. However, you can customize it by uploading a custom image in the "Logo customization" setting to replace the default login page logo.

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We have created a Quotation tab on the Lead page in Creatio. This tab displays the plan options. Here's the scenario:

When a user selects a Plan from the detail object and clicks Next,


The system should display values related to the selected plan within the same tab.

These related plan values should be displayed as a detail object so that the user can select the desired Sub-Plan.

 

 

Is it possible to implement this functionality using Business Processes or any other method within Creatio? If yes, could you guide me on the best approach?

 

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Hello,
 

A business process cannot cover such a business task, as business processes cannot change the view of the page you are on. You can configure the business process to start on a button for the page, in which you will pass the selected record as a parameter, but the business process in turn will already open a new page (that are available in terms of business processes) where you can already filter the records based on the selected option.

We believe that to achieve this behavior, you will need to consider developing at the client module level. From the screenshots provided, it looks like this is a FreedomUI page, so we recommend that you have a look at the materials on Creatio Academy for development:
1) https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platform/category/freedom-ui
2) https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platform/freedom-ui-customization

Thank you.
 

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Hi,

I have set up the URL https://159581-crm-bundle.creatio.com for demo purposes. However, after some time, I was unable to log into the application. The same issue occurred with another similar URL, so I created a new one using the link mentioned above.

The error displayed was "Authorization failed," and the password appeared to be locked. Even after attempting to log in using the "Log in with Creatio ID" option, the login attempt failed.

 

Could you please suggest a solution?

 

Thank you.

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Hello,
 

We recommend reaching out directly to our support team for analysis of the current issue: support@creatio.com
 

Thank you!

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