Hi.  
I set 4 of our 200+ users' session timeout to 240 minutes.
The system Default is 60.
However, those 4 users are timing out at 60 minutes.
See images below -- what am I missing?
Thanks
Rob

 

 

 

 

 

 

 

 

 

 

 

Like 0

Like

0 comments
Show all comments

Dear mates,

We're having display issues with the timelines in the accounts and contacts sections, apparently related to JavaScript errors.
I tried deleting and restoring the timelines on the section pages, but the JavaScript error reappears.
Here's the errors: 

1-Error decoding value from JSON string
2-Cannot read properties of null

Freedom timeline errors

Every time we click on an object in the timeline this error appears and the objects in the selector are not selected.

Does anyone have any ideas on how to fix this problem?

Thank you !
Nicolas

Like 0

Like

1 comments

Hello,

Please register this issue with our Support team directly via support@creatio.com so we could analyze it properly.

Show all comments

Hello community,

I have developed the form page "A" that uses the default Crt.MinLength validator.

I have created a replacement form for form page "A", is it possible to override the inherited Crt.MinLength validator rule?
I need to change the length parameter.

Like 0

Like

1 comments

Hi,

Tested in the local app - create the very same validator (with the same name) in the schema that is a child for your schema and add your logic there. As a result the validator fgrom from the child schema will be called.

Show all comments

Hello,

I have configured the DCM to change states after executing the steps of a process. According to my observations, the state does change, but it does not do so automatically (I have to manually refresh the page to see this change). When I check the process logs, I can see that the process changes to a canceled state. I am not sure what else to review apart from the process, as everything seems to be fine.

Additionally, I am including reference images of the process and the process logs to help illustrate the issue.

 

 

Any suggestions on what might be causing this issue?

Thank you!

 

Like 0

Like

1 comments

Hello, 

This is the standard (OOTB) behavior of Cases.
If you change the stage of a record that initiated a business process — whether from within the business process itself, its subprocesses, or the record — all tasks, processes (including subprocesses), open pages, etc., will be canceled.

More detailed information can be found here:
Case Designer workflows

If the issue is more complex, please create a support request by emailing support@creatio.com.

Regards,
Orkhan

Show all comments

Hi All, 

Would you please advise if it's feasible to recreate the logic used for Leads / Opportunities and have a custom object with a workflow where stages history would be recorded and displayed in the sales funnel dashboard? 

How difficult such task would be and how to approach this? 

Any advice would be much welcome! 

Thank you!
Jacek 

Like 1

Like

2 comments

Hi,

Yes, it is feasible to recreate the logic used for Leads/Opportunities by implementing a custom object with a workflow that records stage history. You can create a separate object to store the stage history and configure a process that automatically creates a record each time the stage of the main custom object changes.

However, please note that the standard Sales Funnel dashboard in Creatio is designed to work with standard entities such as Leads and Opportunities. Custom objects are not supported out-of-the-box in this dashboard. To include data from a custom object in a funnel visualization, custom development will be required. This could involve creating a custom dashboard widget or a report using the Analytics section.

Best regards,
Anton

Thanks Anton!

I think it'd good if Creatio developing the AI for system customizations would look into creating a flow that automatically sets or gives a possibility to set these 'additional components' like Stages history, Days per stage calculation, and a custom sales funnel based on that initial custom object. 

Just some food for thought :-) 

Thank you for your answer! It's much appreciated. 

Show all comments

Hello Community,

I would like to know how to skip the warning message that appears when closing a page using a handler.

Currently, I’m using the following code to close the page:

 await request.$context.executeRequest({
  type: "crt.ClosePageRequest",
  $context: request.$context
 });

regards,

Ajay Kuthe.

Like 0

Like

1 comments
Best reply

There is a request called "crt.CanDiscardUnsavedDataRequest" that you can handle to suppress that. See here: https://customerfx.com/article/suppressing-the-unsaved-data-prompt-when-canceling-a-creatio-freedom-ui-modal-dialog/

Ryan

There is a request called "crt.CanDiscardUnsavedDataRequest" that you can handle to suppress that. See here: https://customerfx.com/article/suppressing-the-unsaved-data-prompt-when-canceling-a-creatio-freedom-ui-modal-dialog/

Ryan

Show all comments

Hello Community,

I would like to know how to skip the warning message that appears when closing a page using a handler.

Currently, I’m using the following code to close the page:

 await request.$context.executeRequest({
  type: "crt.ClosePageRequest",
  $context: request.$context
 });

regards,

Ajay Kuthe.

Like 0

Like

1 comments

Hello Community,

While working with the loader using <strong>sdk.MaskService</strong>, I'm trying to figure out how to display a custom message during the mask operation.

Here's the code I'm using:

let mask = new sdk.MaskService();
mask.showBodyMask();

// Code here

mask.hideBodyMask();
 

1. How can I display a custom message (e.g., "Loading Data, Please Wait...") while the mask is active?

2. Also, how can I apply the mask to a specific container?

Looking forward to your suggestions.

Regards,
Ajay K

 

Like 0

Like

2 comments
Best reply

The Freedom UI/new shell mask does not currently support displaying a message. Optionally, you could display a toast message in addition to showing the mask.

It only supports blocking the entire app/shell, not for specific containers only.

The Freedom UI/new shell mask does not currently support displaying a message. Optionally, you could display a toast message in addition to showing the mask.

It only supports blocking the entire app/shell, not for specific containers only.

Ryan Farley,

Thank you for the information.

Show all comments

Dear,

On the Classic UI we could have a thumbnail of the images in the browser:

Classic UI

But in Freedom the picto is not display:

Freedom UI


Is it possible to display the image thumbnail directly in the browser with Freedom UI?

Thank you !
Nicolas

Like 0

Like

4 comments

Hello,

Unfortunately, currently this is not possible with the out-of-the-box solution. 
If you want to display a certain image for the record, for example company logo for the account record, you can use an Image component.


You can also consider using the following marketplace solution: https://marketplace.creatio.com/app/banza-files-extended-creatio?check_…

I hope this helps! If you have any further questions or need assistance, feel free to reach out.

I have a marketplace addon coming that does this, it is still awaiting the approval for the marketplace to publish the addon - it takes a very long time for them to approve things 👎🏻 - hopefully it will be published soon. 

Hello Nicolas,

The add-on that displays image previews in the attachment list is now available in the marketplace: https://marketplace.creatio.com/app/image-previews-creatio

Ryan

Thank you Ryan
This is exactly what we needed !

Show all comments

Hello Community,

Is there any way to bind the images for the articles we create in the Knowledge base, to the deployable pacakge?

Thank you

Sasor

Like 2

Like

1 comments
Best reply

Hello Sasor, 

If we're talking about Data Binding, when transferring the KnowledgeBase, it's likely necessary to also transfer the KnowledgeBaseFile, since the article references attached files in order to display them properly.

 

Hello Sasor, 

If we're talking about Data Binding, when transferring the KnowledgeBase, it's likely necessary to also transfer the KnowledgeBaseFile, since the article references attached files in order to display them properly.

 

Show all comments