Question

I need urgent help from Creatio support - I have emailed support@creatio.com 

All users of our domain are unable to access for more than 3hours.

It keeps stating we have entered an incorrect username and password - this is not possible for all users across all of our offices, I know for certain my credentials are correct.

 

Support have not responded to my email.

How do I escalate to get a response?

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Hello,

 

Please try to send another email to support@creatio.com, make sure that you have entered correct mailbox address, or try to send an email from a different address so we could process your request.

They have come back to me now thank you.

Try directly by success portal, there you can specify, in this case, the highest priority 

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Hello,

 

is it possible to define start of scheduled process not in process itself (with Start timer element), but in some system settings or lookup, for example? 

How to start process at that time?

 

Thank you!

Vladimir

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Hi Community,

Is there any way to bind Inactive Lookup Values?

Sasor

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Hello.
 

We have tested this behavior and it looks like there shouldn't be a problem.
We used the following scenario:
1) Created a custom package in which we created a replacement for the ActivityCategory object with the “Allow records deactivation” option enabled.

ActivityCategory


2) Created two test records through the lookups, for one of which we set the “Inactive” = true

ActivityCategory

3) Create a data binding in the package from step 1 for the ActivityCategory object, add the “Inactive” column to the data binding, and add two records.

ActivityCategory
ActivityCategory

4) As a result, in the exported package we see the created data binding with two records, for one of the records the Inactive attribute is set to true.

ActivityCategory

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Hi everyone,

 

I'm implementing the change log configuration as described here:

 

https://academy.creatio.com/docs/8.x/setup-and-administration/administration/logging-tools/change-log/set-up-the-change-log

 

I wonder, how do I go about actually binding that configuration to the package i'm working on? So I can transfer the configuration from my dev environment to test/prod.

 

Appreciate your help!

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Best reply

Hello!

 

Unfortunately, in the current Creatio configuration, it is not possible to bind "Change Log" data to a package.

 

Change log information is stored for each entity separately in a "Sys<YourEntity>Log" view. For example, if logging is enabled for the "Account" schema, the activity is recorded in the "SysAccountLog" view. 

 

However, it is not possible to bind view data to a package.

 

Have a nice day!

Hello!

 

Unfortunately, in the current Creatio configuration, it is not possible to bind "Change Log" data to a package.

 

Change log information is stored for each entity separately in a "Sys<YourEntity>Log" view. For example, if logging is enabled for the "Account" schema, the activity is recorded in the "SysAccountLog" view. 

 

However, it is not possible to bind view data to a package.

 

Have a nice day!

Thanks for answering. I was under the impression this would be the case...

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Hi,
When trying to get webhook url I am getting the following message: "Failed to Get API Key. Service Connection error".

 

I have followed the steps of the following documentation:

https://academy.creatio.com/docs/8.x/no-code-customization/base-integrations/webhook-service-integration/retrieve-a-webhook

 

Is there something else I could be missing?

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You'll need to contact support. I've had several systems that were missing the needed system settings to create the webhook links. They'll need to verify/add them.

Ryan

Hello!

Please contact us on support@creatio.com. We will help you to verify/add all necesary settings. 

Thank you!

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I would like to inquire whether it is possible to add a new lookup value to the "Result" field in the tasks section. Additionally, I have observed that the "Result" and "Category" fields appear to be interconnected. Could you please confirm if their linkage is determined by the process? I have not found any related configurations in the page rules.

 

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Hello!

Values to the "Result" column in Tasks are defined in the lookup "Activity results".

You are correct, the fields Result and Category are connected, and the filtration used by them are defined in lookup "Activity results":





Have a great day!

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How do we change the Autonumber's last generated number? So, we can continue from there.

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Hi Syed

 

Not an easy task in current version..., I suggest to review Ryan Farley article on https://customerfx.com/article/resetting-the-value-of-autonumber-fields-in-creatio/

 

Regards 

 

Julio

Julio Falcón (NoCode-Services),

Thanks a lot, it worked.

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Hello everyone,

We’re currently using Creatio 8.XX as a SaaS solution. I’d now like to set up Creatio in my local environment for development purposes. Could anyone guide me on where I can download Creatio for local installation? I couldn’t find a download link for a zip file in the documentation.

Thanks!

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Contact support and they can provide the installation files.

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Please advise what could be the problem. 
There is a business process where the start signal (trigger) is set to launch when the text field "CHErrorNotification" in Opportunity is changed. If I change the field manually, the process starts, BUT if I change it via code, nothing happens—the process doesn't start. As you can see in the examples, I'm changing it not through a query; the process should start.

I tried filling the field both during the save and after; in both cases, the field was populated, but the process trigger did not work.
OnSaving

OnSaved

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  1. If an Entity.Save() call occurs in the embedded process or listener. In this case the signal to start the BP is not thrown.

 

You won't be able to trigger the business process using the Entity.Save in your listener. What can be done:

 

  1. 1) Use another approach to trigger the process upon modification of the column
  2. 2) Create an additional method that will perform the very same operations that the business process should perform

Oleg Drobina,
 

Previously, and even now in other systems that I configured earlier, the process starts when such code changes occur. Regarding point 1, can you provide an example?

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Dear,

 

Each time I reconnect an email (following a problem with the provider) the configured email is added to my contact card.
Is it possible to deactivate the automatic addition of email?

 

Thank you !
Nicolas

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Dear Nikolas,

To avoid this automatic addition, we recommend the following flow:
1. Reconnect the mailbox, the system will ask if you want to download email for the last week, select "Change settings":



2. Go to the settings, and when changing them, the system will ask if you want to add this email address to the contact communication detail, here you can select no:



Please note that the system will only ask you if you want to add this mailbox if it has not been added yet. So, if you already have this mailbox added to the communication option, please remove it from the contact.

Have a great day!

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