devlabs | Community Creatio

10:57 Apr 27, 2022

Sourav Kumar Samal,

Hi Sourav!

We are aware of this issue. R&D department fixed this bug in version 7.18.4. If you have an earlier version of the application, we recommend updating it to the current version.

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Question

WordPress_Plugin

connection_issue

PROBLEM: WordPress PlugIn Connection

15:09 Mar 30, 2022

We are having an issue with the BPMonline WordPress plugin not pulling information from our forms - instead sending them to an error page. We have isolated that the plugin is the issue as the forms work okay when the plugin is removed.

Have upgrades been made to the plugin's compatibility with the Php 8.0 and/or WordPress Platform 5.9?

Please advise.

6 comments

Artem

17:04 Mar 31, 2022

Hello Jess,

Could you please tell us with what versions of PHP and WordPress the plugin did work?

Thank you,

Artem.

21:36 Apr 01, 2022

Pre-issue:

PHP: 7.4

Wordpress: 5.9.1

We are currently on:

PHP: 8.0

Wordpress: 5.9.2

We started having this issue on 3/9. We updated the platforms on 3/23. We have just gone in and tested - by turning the BPMonline plugin back on and we are still receiving a Wordpress "critical error" notice.

Thank you,

Jess

18:04 Apr 06, 2022

Artem,

Hi Artem, Making sure you saw my above response.

Thanks,

Jess

22:27 Apr 12, 2022

Artem,

Will you be able to assist here?

19:00 Apr 18, 2022

Artem,

I just messaged you directly regarding the above. Hoping you can help or point me in the direction of someone who can.

Thanks,

19:26 Apr 18, 2022

Jess,

Do you know what the error is? If it is something like this:

Fatal error: Uncaught Error: Undefined constant "bpmRef"

Then it is because of how newer php versions treats constant string values. If you feel adventurous enough to edit the plugin (and if that is the error you're getting), you can fix it by doing the following (there are 3 lines to change, basically just enclosing some values in quotes). NOTE: only do this if you're comfortable editing the PHP code, doing something wrong can break your whole website. So proceed at your own risk. If this isn't something you're comfortable with, contact a PHP developer for help.

In Wordpress to go Plugins -> Plugin Editor.
Select "Forms-3rd-Party-Integration-Bpmonline-1.0.6" and make sure you have the "forms-3rdparty-integration.php" file selected.
Go to line 611 and change this:

if(isset($_COOKIE[bpmRef])) {
to this (notice quotes around bpmRef):

if(isset($_COOKIE["bpmRef"])) {
Go to line 617 and change this:

if(isset($_COOKIE[bpmHref])) {
To this (notice quotes around bpmHref):

if(isset($_COOKIE["bpmHref"])) {
Go to line 623 and change this:

if(isset($_COOKIE[bpmTrackingId])) {
To this (notice quotes around bpmTrackingId):

if(isset($_COOKIE["bpmTrackingId"])) {
Save the file by clicking "Update file"

I don't know if you'll encounter other errors with the plugin code, but that will fix the error I mentioned above.

Ryan

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Question

image

preview

https://marketplace.creatio.com/app/image-preview-creatio

Image preview fro Creatio

Thibaut

15:46 Nov 22, 2021

Hi Team,

Do you know why this add-on is no longer supported?

Last update the : 27.10.2020 and compatible till the version 7.12.4

Thank you in advance!

6 comments

Anastasiia Zhuravel

13:51 Nov 23, 2021

Hello Thibaut,

The add-on is no longer supported as this functionality has been already implemented directly in a system. So you can now, for example, see the preview of the image attached to the case directly on the case page by only clicking on it (without downloading it).

Hope it clarifies!

Best regards,

Anastasiia

Vincent Tahon

19:24 Jul 27, 2022

Anastasiia Zhuravel,

Hello Anastasiia,

With this old add-on, it was also possible to view a PDF file in a popup, the same way as an image. Now, this is not possible anymore. Will this be implemented in a next release?

We have a customer who used this add-on very frequently and is now complaining that he needs to download each PDF...

Kind regards,

Vincent

Bogdan

20:21 Jul 27, 2022

Vincent Tahon,

This functionality has been already implemented directly in a system. So you can now, for example, see the preview of the image attached to the case directly on the case page by only clicking on it (without downloading it).

Best regards,

Bogdan

Vincent Tahon

21:01 Jul 27, 2022

Bogdan,

Hello Bogdan,

This works fine for images, but not for PDF-files.

The old add-on also showed a similar preview for PDF-files, which is very convenient for our customer who uses many PDF-files.

Kind regards,

Vincent

Luis Tinoco Azevedo

11:31 Sep 23, 2022

Hi Community

Any news on this point?

we have 2 potential projects that are pending on having this feature in Creatio exactly for the same reasons described by Vincent.

pdf preview is available in most of the competition and it would be a big plus to have in Creatio as an OOB feature

thanks

Luis

noyzada

15:49 Apr 16, 2024

Luis Tinoco Azevedo,

did you find a solution ?

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Question

Studio_Creatio

Issue with maps view connector

maher daher

15:20 Nov 03, 2021

Hello,

I am facing an issue with this connector, where we cannot use and save the coordinates generated plus it is not functioning easily on the interface.

Kindly advise.

Maher.

1 comments

15:27 May 17, 2022

Hello to all!

Note that the add-on saves coordinates to virtual columns. This means that your coordinates not being saved is expected behavior. You have to further develop the add-on according to your business goals.

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Question

excel

Devlabs Excel reports builder not storing uploaded sheets anymore

Oliver Schmidt

22:58 Oct 23, 2021

We are using the devlabs Excel Reports Builder add-on and since the Creatio upgrade to Version 7.17 or 7.18 it is not possible anymore to upload templates. The upload in itself seems to go well as there is no error message indicating otherwise. But the checkbox "Template uploaded" is not set to True and after generating the report it is obvious that the template was not uploaded because none of the uploaded changes are in the generated report.

1 comments

https://marketplace.creatio.com/app/excel-reports-builder-creatio

14:34 May 04, 2022

Hi Oliver!

I recommend updating your add-on to the latest version as this issue was fixed in it. You can find the latest version on this page:

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Question

ITSM for Service Creatio installation failure

Heather

20:45 Oct 06, 2021

Hi,

Can anyone assist with this installation failure for the ITSM for Service Creatio marketplace add in?

Our version is 7.18.3 but that was not in the list below.

File attachments

install.txt

3 comments

https://marketplace.creatio.com/app/itsm-service-creatio

18:09 May 09, 2022

Hi!

We reviewed this add-on and fixed the problem.

You can install the latest version with fix on this page:

Julio.Falcon_Nodos

16:14 Feb 19, 2023

Hi, I installed and didn't get some features mentioned in the manual, for example the "Dependence of case priority on urgency and impact level" lookup isn' installed, and also cannot add it, so this object isn't in the package, so when add urgency and case impact Priority didn't change as docummented

Have some package update?

Thanks

14:57 Feb 28, 2023

Hi Julio,

We have reviewed this solution. It is deprecated, not supported, and does not meet the current Marketplace requirements. We have removed this app from the Marketplace and do not recommend using it.

That you for bringing this to our attention.

We are going to publish a new Banza ITMS box for Creatio solution in the near future. I believe that solution will cover your needs. You can learn more about it in the Coming soon section.

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Question

slacktofeed

Slack to Feed connector for Creatio

7.17

Davey Daemen

14:59 Aug 03, 2021

Hi Devlabs,

I have a customer who is trying to use the Slack to Feed connector.

Sales Creatio Enterprise edition version 7.18.1.2800

Customer:

I looked at the Slack integration, but Slack states the following on the website (link of the installation gide step 2):

As it is not allowed anymore to create legacy tokens, I do not understand how I should progress after this.

1 comments

Alexander Demidov

17:41 Aug 04, 2021

Hi Davey,

We have found out that the connector requires an update due to the changes in the Slack API. We have removed the connector from Creatio Marketplace temporarily. It will be back after the update is ready.

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Question

Sales_Creatio_team_edition

map_widget_creatio

7.17

Map widget for Creatio no map option

Davey Daemen

01:35 Jul 27, 2021

Hi Guys,

I have a customer who had the map widget for Creatio installed.

They uninstalled it and re-installed the application, but now, when creating a dashboard, they do no longer have the map option.

The installation did not give any error messages.

The environment has been compiled.

Customer has Dutch (NL) environment, it all worked before they've uninstalled it and re-installed it.

Anything I can try?

5 comments

Best reply

00:17 Sep 16, 2021

Looks like it was the Playbook that broke this, since it also creates a BootstrapModulesV2. As a workaround to get this to work, for now, you can create a new replacing view module for BootstrapModulesV2 (in Custom package, or any package that is further down in the dependencies than Playbook and the BpmCharts packages) with the following code added (*this adds what is in the maps package as well as what is in the Playbook package)

define("BootstrapModulesV2", ["DashboardMapEnums", "DashboardDesignerViewModelOverride", "PlaybookMiniPageContainerViewModel"], function() {
	return {};
});

Then maps and Playbook will both work. However, it would be great for Playbook to change and no longer use a BootstrapModulesV2 override if possible.

Ryan

Alexander Demidov

17:42 Jul 28, 2021

Hi Davey,

Please specify the Creatio product and version so that we can reproduce the issue.

Davey Daemen

17:45 Jul 28, 2021

Alexander Demidov,

Hi Aleksandr,

Thank you for looking into this.

Sales Creatio Team edition

Version: 7.18.1.2800

To be clear, it worked, got un-installed, re-installed and stopped working.

Ivan Leontiev

17:54 Jul 30, 2021

Hello Davey,

The add-on uses the 'BootstrapModulesV2' module. Another base replacement of this module was added in versions 7.18.1 and later.

I have forwarded the issue to the relevant team for further review. I will keep you updated.

23:46 Sep 15, 2021

Ivan Leontiev,

Any update or work arounds for this to work in current Creatio versions?

Thanks,

Ryan

00:17 Sep 16, 2021

define("BootstrapModulesV2", ["DashboardMapEnums", "DashboardDesignerViewModelOverride", "PlaybookMiniPageContainerViewModel"], function() {
	return {};
});

Then maps and Playbook will both work. However, it would be great for Playbook to change and no longer use a BootstrapModulesV2 override if possible.

Ryan

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Question

Recurring activities scheduler for Creatio

JACOB

12:14 Jul 09, 2021

I have installed the recurring activities scheduler add-on however when I try to set a specific activity to be recurring it gives me the error below

error “42804: column "GlbIsRecurring" is of type boolean but expression is of type integer"

Please assist on how to fix this error

Thank you

10 comments

Ivan Leontiev

16:58 Jul 09, 2021

Hi Jacob,

The add-on is compatible only with MS SQL Creatio instances. Please make sure there are no compatibility issues with your instance.

Adriana Martinez

19:54 Sep 28, 2021

I have the same problem and as per the compatibility requirements we should be good! Sales enterprise, version 7.18 and MS SQL. Could you please help, we really need it to avoid to create a custom

Adriana Martinez

21:32 Sep 29, 2021

Ivan Leontiev, I have the same problem and as per the compatibility requirements we should be good! Sales enterprise, version 7.18 and MS SQL. Could you please help, we really need it to avoid to create a custom

Kavian Abhari

22:31 Oct 07, 2021

Ivan Leontiev,

Hi Ivan,

Is there any possibility to use this add-on with Postgre as well? All new Creatio applications are running with Postgre and I think it is important to provide that version of the add-on as well

15:10 May 05, 2022

Adriana Martinez,

Hello Adriana Martinez!

We reviewed this add-on and tested the issue on a different site. However, we were unable to reproduce the issue with MS SQL. The error occurs only with PostgreSQL.

Could you send us more details about your application?

Specifically, please specify the full Creatio version and platform type (.NET Core or .NET Framework) as well as double-check your DBSM.

Also, please tell us whether you get this error right after the package installation or the add-on used to work fine.

15:11 May 05, 2022

Kavian Abhari,

Hello Kavian!

Thank you for your feedback. Our R&D department is reviewing it, but we do not have a solution for PostgreSQL currently.

Cesar Jaramillo

19:33 Jan 16, 2023

Hello. Do you have any ETA for PostgreSQL version?

Irina Lazorenko

17:52 Jan 19, 2023

Hi Cesar,

The responsible team does not have plans to add PostgreSQL compatibility.

Lewis Pull

17:59 Feb 23, 2023

Hi, why are there no plans to support Postgre given that all Creatio cloud instances are Postgre?

Irina Lazorenko

10:20 Mar 07, 2023

Hi Lewis,

Please see the answer to your question in this post: https://community.creatio.com/questions/recurring-activities-scheduler-creatio-0.

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Question

businessProcess

UserTask