sorry I forgot another problem I'm having. When I sent the same message from a process, 2 SMS were sent, if I send one from the contact, just send one. Some idea what could be wrong?

With this process 2 SMS are received

Hi Julio,

We have updates regarding your questions:

1. We reproduced the issue with Queued Delivery status and submitted it to the responsible developer.

2. We require more information to investigate the second issue. Please check whether the sent SMS appeared on the 'Messages log' tab in your Twilio account.

3. This feature is not supported in the user task. I have forwarded your feedback to the responsible developer.

4. We require more information to investigate the issue with 2 SMS sent by the process as well. Please make sure that only one instance of the business process was run in the Process log.

Thank you and we await your reply.

Irina Lazorenko,

Hi Irina,

Thanks for your reply, and please confirm us as soon questions 1 and 3 were resolved.

• Regarding question 4, the sent SMS's were managed by an internal from the connector, the User Task called “Send SMS through Twilio”.
• Additional info regarding what was happening here is:
  • When sent an SMS from a user process using this User Task, we receive the most of times the SMS twice, but always two SMS records are created on Creatio Section DlbSmsMessage
  • When sent an SMS from the communication panel of a contact it works OK, and just one SMS is delivered, so this symptom reinforces the suspect the culprit of the 2 sent SMS and created records, was the User task “Send SMS through Twilio”
•  Regarding question 2: We won't need to solve this "problem" for now because:
  • The client confirms that he will not need to receive SMS, only send.
  • The problem could be related with a numbering issue due to the Twilio provided phone number to send SMS. Current provided number is from the USA/Arizona, and we need to send SMS to Spanish numbers, so could be there some restriction to Spanish numbers to send/answer SMS to a foreign number…
  • When our customer needs to receive SMS, we will be back to determine where the problem is: The provided numeration, some Twilio restriction or whatever

Thanks again and best regards

Hi Julio,

The responsible team released the updated version of the connector where issues 1 and 4 have been fixed. This package is already available on Creatio Marketplace. Please install the new package version and check the updates.

I have no news regarding the third issue. I will keep you updated.

Irina Lazorenko,

Thanks Irina, we will check it right now

Hi Federico,

The first screen you posted is a different element.

It asks an option between temp (Временные права) or permanent rights (Постоянные права).

The next screen, where you are asking for the page caption is for permanent rights.

Go to config, look for an IQ package to see all items of that add-on, or type in "IQSetRights" and you'll find both pages there.

Hi Federico,



This issue was fixed in the new version. The translation was added as well. You can download the updated version here:

https://marketplace.creatio.com/app/access-rights-setup-wizard-creatio

Hi Yevhen, seams to be the last version is not working in 8.0.3

I got error compatibility

2022-09-21 18:55:54,389 Cargado archivo: IQ_1.3 (2).zip 100%

2022-09-21 18:55:54,587 Inicio de validación de paquetes

2022-09-21 18:55:58,486 Paquetes han sido validados

2022-09-21 18:55:58,692 Se inició la copia de seguridad de configuración.

2022-09-21 18:55:58,812 Cargando paquetes desde el archivo

2022-09-21 18:55:59,302 System.AggregateException: One or more errors occurred. ---> Terrasoft.Core.Packages.Exceptions.InvalidDescriptorInFileSystemException: Descriptor no válido:

Lectura de la propiedad "BackwardCompatibilityConfirmed" no admitida

Ruta: ActualizeRightTypeData ---> Terrasoft.Common.InvalidObjectStateException: Lectura de la propiedad "BackwardCompatibilityConfirmed" no admitida

   at Terrasoft.Core.Packages.PackageFileStorage.Read(DataReader reader, SqlScriptDescriptor sqlScriptDescriptor)

   at Terrasoft.Core.Packages.PackageFileStorage.InitializeDescriptor[T](Action`2 initializeDescriptor, String descriptorFilePath, T descriptor)

   at Terrasoft.Core.Packages.PackageFileStorage.CreateDescriptor[T](String directoryPath, Action`2 initializeDescriptor)

   --- End of inner exception stack trace ---

   --- End of inner exception stack trace ---

   at Terrasoft.Core.Applications.Packages.Operations.PackageZipOperations.ThrowIfPackageStorageItemErrorsExist(PackageStorage packageStorage)

   at Terrasoft.Core.Applications.Packages.Operations.PackageZipOperations.Load()

   at Terrasoft.Core.Applications.Installation.Backup.ZipPackageBackupManager.ComposePackages(String sourcePackagesPath, String tempFilesPath)

   at Terrasoft.Core.Applications.Installation.Backup.ZipPackageBackupManager.CreateBackup(String sourcePackagesPath, String tempFilesPath, String backupPath, String code)

   at Terrasoft.Core.ServiceModelContract.PackageInstaller.PackageInstallerServiceInternal.<>c__DisplayClass26_0.<CreateBackup>b__0()

   at Terrasoft.Core.ServiceModelContract.PackageInstaller.BaseInstallerServiceInternal.InvokeWithLogging(Action action)

---> (Inner Exception #0) Terrasoft.Core.Packages.Exceptions.InvalidDescriptorInFileSystemException: Descriptor no válido:

Lectura de la propiedad "BackwardCompatibilityConfirmed" no admitida

Ruta: ActualizeRightTypeData ---> Terrasoft.Common.InvalidObjectStateException: Lectura de la propiedad "BackwardCompatibilityConfirmed" no admitida

   at Terrasoft.Core.Packages.PackageFileStorage.Read(DataReader reader, SqlScriptDescriptor sqlScriptDescriptor)

   at Terrasoft.Core.Packages.PackageFileStorage.InitializeDescriptor[T](Action`2 initializeDescriptor, String descriptorFilePath, T descriptor)

   at Terrasoft.Core.Packages.PackageFileStorage.CreateDescriptor[T](String directoryPath, Action`2 initializeDescriptor)

   --- End of inner exception stack trace ---<---

---> (Inner Exception #1) Terrasoft.Core.Packages.Exceptions.InvalidDescriptorInFileSystemException: Descriptor no válido:

Lectura de la propiedad "BackwardCompatibilityConfirmed" no admitida

Ruta: CreateDeleteTrigger ---> Terrasoft.Common.InvalidObjectStateException: Lectura de la propiedad "BackwardCompatibilityConfirmed" no admitida

   at Terrasoft.Core.Packages.PackageFileStorage.Read(DataReader reader, SqlScriptDescriptor sqlScriptDescriptor)

   at Terrasoft.Core.Packages.PackageFileStorage.InitializeDescriptor[T](Action`2 initializeDescriptor, String descriptorFilePath, T descriptor)

   at Terrasoft.Core.Packages.PackageFileStorage.CreateDescriptor[T](String directoryPath, Action`2 initializeDescriptor)

   --- End of inner exception stack trace ---<---

 

Federico Buffa ?,

 

Hi Federico!

Thank you for your feedback. We have already fixed this problem and appreciate your input. Please try installing the package again.

Seams to be working now. Thanks,

Yevhen Vorobiov,

Im getting a compile error after install. Im using 8.0.3 Sales enterprise

Hello Stéphane,

 

Thank you for contacting us. Could you please send us more details about your issue? Specifically, please tell us the name and code of the problem process. Also, please check the process log. Do you encounter any errors while launching this process? We would be happy to help you resolve this issue.

Hello Yevhen,

I have created a test environment for you.

I have instance the App. So we are on the standard environment.

You can use the credential "Administrator 1" (same for pws) on the instance : https://124731-crm-bundle.creatio.com/

Then you can Create a new Lead and clique on the button Qualify.

Then go the ProcessLog to see an error in the process "Lead Management 7.8.0" .

Then you should understand our issue.

The App is usefull for our customer.

So have a new package from you would be great.

Below the text of the error:

System.NullReferenceException: Object reference not set to an instance of an object.

   at Academy.PhoneValidator.PhoneNumberMetadata.Validate(String PhoneNumber, Territory ter)

   at Academy.PhoneValidator.PhoneNumberMetadata.ValidateAllCountries(String PhoneNumber, ReturnType rt, List`1 RestrictedListOfCountries)

   at Academy.PhoneValidator.ContactPhoneValidator.ExecuteSearch(List`1 RestrictedListOfCountries, ReturnType rt, PhoneNumberMetadata Validator, String newNumber)

   at Academy.PhoneValidator.ContactPhoneValidator.ValidateandSave(Entity entity)

   at Academy.PhoneValidator.ContactPhoneValidator.OnInserting(Object sender, EntityBeforeEventArgs e)

   at Terrasoft.Common.CollectionUtilities.ForEach[T](IEnumerable`1 source, Action`1 action)

   at Terrasoft.Core.Entities.Entity.OnInserting(EntityBeforeEventArgs e)

   at Terrasoft.Core.Entities.Entity.<InsertToDBAsync>d__310.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at Terrasoft.Core.Entities.Entity.InsertToDB(Boolean skipLookupColumnValues, Boolean validateRequired, Boolean trackChanges)

   at Terrasoft.Core.Entities.Entity.<InternalSaveAsync>d__295.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at Terrasoft.Core.Entities.Entity.InternalSave(Boolean validateRequired, Boolean setColumnDefValue, Boolean trackChanges)

   at Terrasoft.Core.Entities.Entity.<SaveAsync>d__308.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at Terrasoft.Core.Process.LeadManagementQualification78.SyncContactCommunications(Guid contactId)

   at Terrasoft.Core.Process.LeadManagementQualification78.ProcessContact()

   at Terrasoft.Core.Process.LeadManagementQualification78.ChangeContactScriptTaskExecute(ProcessExecutingContext context)

   at Terrasoft.Core.Process.ProcessFlowElement.ExecuteItem(ProcessExecutingContext context)

   at Terrasoft.Core.Process.ProcessFlowElement.Execute(ProcessExecutingContext context)

Stéphane Banon2,

Thank you for the detailed description.

I have analyzed it and found the cause.

This exception is thrown if the “Mobile number” field is filled out with an incorrect number. The same situation occurs when attempting to create a contact that has an incorrect number using a mini-page. 

I have forwarded your feedback to the developer in charge.

Hello,

Thank you for your feedback. When do you think you can provide a new package?

Our customer request it 

Thanks.

Stéphane.

Stéphane Banon2,

We cannot provide you with an ETA since the add-on is free and supported without any service level agreements.

Ok hope it can be done soon.

FYI we discovered this issue at the begining after having error in compilation when we had update le qualification lead process. To be able to compile we have to uninstall your package. 

Hope you have identify the right error.

Hi Stephane,

You can check if the request arrived in the Creatio IIS logs. You can learn more here: https://learn.microsoft.com/en-us/iis/manage/provisioning-and-managing-…

Also, I recommend testing this add-on on a cloud trial instance in order to make sure that the issue lies within the network settings.

Thank you Yevhen for your feedback.

Hi Tim!

One of the most common reasons for this error is incorrect data in the system settings. I recommend rechecking the Client Id and Client Secret.

Please refer to the screenshot below to make sure that the Aspose setting values match the respective system settings in Creatio. After applying the changes, log out and log back into Creatio to check for updates.

Hi all, I have the same issue, help please

Hi Vincent,

I have found out that the guide is not accurate in this part. The responsible developer recommended adding approval using the 'Add data' element before the user task and adding a 'Wait for signal' element after that. Please find below the screenshot with an example. The add-on guide will be updated on Creatio Marketplace shortly.

Irina Lazorenko,

Thank you for the screenshot. Could you share what you wrote in the "Mailbox is not empty" arrow? We're getting the following error:

"Column by path VisaOwner.Contact.Email not found"

Kind regards,

Yosef

Yosef,

@Irina, could be better to document on more detail the proposed BPM , not just the diagram

Thanks in advance

Best regards,

Julio

@Julio, @Irina,
More details would be fantastic :)
As I am facing similar error as Yosef ("Column by path VisaOwner.Contact.Email not found" from the user task), I would like to see which fields and values were used in the 'Create order approval' and 'Send email with approval' blocks.
Thanks!
Vincent

Hi Yosef, Julio and Vincent,

The 'Mailbox is not empty' conditional flow uses the following condition: "[#Read sender mailbox.First item of resulting collection.Id#] != Guid.Empty".

For your convenience, we have added example process diagrams as screenshots to the app on Creatio Marketplace. You can find more details on the app page.

Dear Irina,

Thank you for the screenshot.

This still doesn't solve the issue that we're facing...  We don't know where the error is coming from:

"Column by path VisaOwner.Contact.Email not found". Please provide enough explanation as to why we're getting this or a solution.

I was wondering if you could give us a demo of a working example. This way I can compare what we're all doing wrong.

Kind regards,

Yosef

Hello everyone,

We have added a step-by-step guide which can be found through the link.

As for the error you are encountering, you will need to check the macro source of your template. It should be filled with the approving object (for example, order approval, if you create approval for the order section)

Dears, even following the indications in the updated guide geting the error Terrasoft.Common.ItemNotFoundException: Column by path VisaOwner.Contact.Email not found in schema NdosGastos.

See it on https://prnt.sc/RoFYrTislXqS

Yosef, Vincent did you resolve the issue?

Thanks

and in my Case the VisaOwner.Contact.Email is ok, see it on https://prnt.sc/cP5djpFXY-Kz

So I didn't understand what's wrong

Thanks in advance

Good morning, some news regarding this?

Julio.Falcon_Nodos,

Good morning Julio,

Yes. The instructions provided by Yevhen are accurate and worked for us.

Make sure you contact support first to set up the instance before performing the changes in the guide.

Kind regards,

Yosef

Irina Lazorenko,

Good Morning Irina,

As you had suggested have added a 'Wait for signal' element after send email for approval and in the wait for signal have added the condition to wait until the section approval stage is changed and then ending the process. 

The process also ends after the status is approval is changed but i am trying to change the status of the DCM as shown below post the process is completed but the DCM doesnt change by this way. If i add the stage change in the above process only then it works but not from the DCM.

Am i missing something in the DCM?

Thanks for the help in advance!

Regards,

Mayan

I've recently tried this same package and get the same error and was going to report to support. Have you reported to support already?

Ryan

Ryan Farley,

Hello Ryan,

I did not report this to support as I was told that support for DevLabs add-ons is done via the community. Should I raise a ticket in the success portal?

Thanks

Hi Vincent,

I have updated the template package. Try installing the template again.

Hi, Susan,

I have the same issue. Did your troubleshooting successful?

Hi to all,

You should identify the cause of the issue first and foremost.

Check the process log and make sure the process was launched and “To whom should the window be shown” field was filled out correctly.

If everything is correct, troubleshoot the issue in the incognito mode.

If you cannot reproduce the issue in the incognito mode, check your browser extensions. Some of them, ad blockers in particular, could block pop-up windows in Creatio.

Hi Luigi!

This error emerges when filling out the lookup field with something other than Guid data.

For example, the "Account" lookup field in the interface has a readable value, but on the database level, the field contains a Guid value like this: 5fbcefb0-0491-4f76-95bf-7294c351a95b

When setting up column mapping, make sure to fill out the lookup field with a Guid value from the drilldown. A custom value will trigger this error.

Hi Luigi,

Interested to know if you have done this through a webhook, or what was your approach? I have been trying to do this without luck when sending form data to Creatio via WebForm Service. 

Thanks in advance

I have the same problem, some tricks?

Hi Andriana!

The issue is caused by the missing data binding for the "SysWorkplace" and "SysModuleEntity" objects. To fix the issue, make sure that data with aforementioned IDs is bound to the package that is experiencing data binding issues.

Hello,

We are facing a similar issue. Could you please let me know if binding solved this issue? Please confirm what are the bindings that need to be done because I see that sections are already present in the SysModuleInWorkplace_SectionInWorkplaceManager data binding.