devlabs | Community Creatio

Question

04:27 Sep 04, 2020

We are having with trouble with the Leave Request template, I have contacted our Customer Care Agent and she confirmed all our settings are correct. Please see initial email to her below and response above.

Could you please assist?

Reply from Creatio:

I’ve reviewed settings and everything looks to be correct. But the issue of not receiving notifications is because the process is not started. When process is started (activated) there must be a record in Process log, while in your system I didn’t find any record in Process log that belongs to the Vacation leave request. I triggered from your test record the process, and still nothing. We have discussed this with support team, and they ask to contact app developer via Community (as this mentioned on a site)

Initial email to Creatio Success Manager:

Unfortunately, while we can enter leave requests, the Department Head/Approver (user:Nat Darbyshire) doesn’t receive notifications in the Notification Centre on the right. Further when clicking into the requests section he is unable to change the status of the request. Please see screenshot below. For this example I set myself up as the Requestor as well as the HR Specialist.

Please see screenshots below of Organisational Structure and settings.

Organizational structure items

HR Specialist

Employees

5 comments

Olga Avis

09:55 Sep 04, 2020

Hello Julia,

Thank you for your post! Could you please re-send screenshots? The attached pictures are corrupted and cannot be opened.

Thank you in advance!
Olga.

Julia Molnar

10:04 Sep 04, 2020

Olga Avis,

Done. Thanks!

Andre Kosolapenko

16:24 Sep 04, 2020

Hello Julia,

The Requestor needs to click [Actions] and select [Send for approval] (please refer to the screenshot below) to run the "Vacation leave request" process.

Anna Lynne

12:55 Sep 06, 2020

Hi Andre,

I activated the process by clicking the "Send for approval" button from Actions, but then there was no result: for some seconds there was a preloader on a screen, but then nothing and in process log there were no records associated with this process, that meant that process wasn't started at all. Unfortunatelly I wasn't able to find out the reason.

Anna Lynne

06:48 Sep 07, 2020

Andre Kosolapenko,

Hi Andre,

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Question

devlabs

Filters does not work with 'Sales pipeline by cases' add on

Mark Lim

21:52 Jul 21, 2020

Hi Guys,

i installed the Sales pipeline by cases to one of our production instance, but the filters does not seem to work. Even though i set it to exclude the closed stages, it still appears in the pipeline. See pics:

Is there anyway for me to remove those? Thanks for your help

4 comments

Dean Parrett

08:09 Jul 22, 2020

Dear Mark,

To remove the stage from the pipeline it is necessary to go to Opportunity Stages lookup, find the required stage and uncheck the checkbox 'Show in funnel' for it. Thus, the stage will no longer be visible in the pipeline.

Regards,

Dean

Mark Lim

21:03 Jul 22, 2020

Hi Dean,

I unchecked the stages i didn't want to be visible but they still showed up in the pipeline that was created using the add on (Sales pipeline by cases).

Dean Parrett

08:23 Jul 23, 2020

Dear Mark,

There is no other option to hide the required stages when using this add on unless you remove Opportunity value from the Case field in the pipeline settings.

Regards,

Dean

Mark Lim

15:19 Jul 23, 2020

Thanks for you help Dean! and quick responses lol

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Question

Error when using Conducting surveys for Creatio

maher daher

13:05 Jul 21, 2020

Hello,

I am facing the following error when clicking on "Complete interview" using the "Conducting surveys for Creatio" from devlabs.

42883: operator does not exist: boolean = integer

I am using a creatio cloud demo site.

Please advise.

Thank you.

Maher.

4 comments

S.Kobizka

09:48 Jul 22, 2020

Hello Maher,

Thank you for your notification.

We have reproduced the issue and forwarded it to the responsible team. We hope to receive their feedback until the end of the current week.

Will keep you informed.

Have a good day!

maher daher

11:12 Jul 29, 2020

Hello,

Any update on this case?

Please note that we are planning to use it in a project in an SQL environment, is it compatible with SQL Database?

Thank you.

Maher.

maher daher

12:23 Aug 11, 2020

Hello,

Kind reminder!

Regards,

Maher.

Alexander Demidov

17:05 Aug 18, 2020

Hello Maher,

We have published the updated package on Creatio Marketplace. Please re-install the add-on from Creatio Marketplace and check for updates.

The updated package is compatible with both MS SQL and PostgreSQL.

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Question

devlabs

multiple-choice-field

7.15.3

7.15

Studio_Creatio

Multiple-choice field Problems

JP Ngo

17:46 May 22, 2020

Hi Community,

I installed this https://marketplace.creatio.com/app/multiple-choice-field-setup-creatio on our development system version "7.15.3.1649". I added the required codes on our page and it's working as expected. There are few problems with this addon on our page.

1) When opening the page from the section page, it auto switches to edit mode (instead of the "Close" button, it displays the "Save" button) even though there is nothing changed on the page.

2) When opening any record from the details page, and close it, the main page's multiple-choice field lose all its selected on-screen (blank). If we refresh the page manually, the multiple-choice field displays correctly.

Please help.

20 comments

Irina Lazorenko

19:50 May 26, 2020

Hi JP Ngo,

I have forwarded your problems to the responsible team. I will let you know the results by the end of this week.

S.Kobizka

17:50 Jun 01, 2020

Hi JP Ngo,

As a follow-up of the above:

1) The responsible team have reproduced the first problem you described and it is currently being fixed.

2) The second issue is in the process of verification.

We'll get back with an update as soon as we have their feedback.

JP Ngo

23:17 Jun 17, 2020

S.Kobizka, is there any progress in this issue? We'd like to use this in our pages. Thanks.

Mark Headley

21:26 Jun 19, 2020

Hello S. Kobizka, we are still having trouble with this question. Have you made any progress on this? If possible, I would like to know how things are going with the development.

Mark Headley

00:04 Jun 23, 2020

Hi S. Kobizka, me again. We are looking to use this feature but cannot since we are running into these issues. Can you provide me with an update and include if this is something your team won't be researching? I'm hoping to have a working solution this week, but it is dependent upon you and your team. We are really impressed with what you have been able to do, it just needs to get a little bit further for it to be a great solution.

S.Kobizka

13:16 Jun 26, 2020

Hi JP Ngo, hi Mark,

Thank you very much for your kind feedback and please accept my apologies for the delay.

We've received the following response from the team:

1) When you open a page from a section, it will automatically switch to the edit mode in case you've clicked any other field (even accidentally) on the section page. It doesn't depend on whether you've made any changes or not. It is the default page behavior and the setup of a multiple-choice field does not change it.

2) The issue from the second case has been investigated and the cause of the problem is now identified. The team is planning to fix it before July, 10th.

Hope this helps.

Have a good forthcoming weekend!

Mark Headley

20:30 Jul 21, 2020

Hi S. Kobizka, have you had a chance to fix the 2nd issue? We are very excited to get this working in our environment.

S.Kobizka

15:29 Jul 24, 2020

Hi Mark,

Sorry for the delay.

I have checked the feedback from the responsible team. However, the issue has not yet been fully resolved and I had to return it back to them for further investigation.

I expect to receive the solution within the following week and will let you know when the fix will be available at Creatio Marketplace.

Thank you very much for your patience.

Wish you a good day!

Mark Headley

19:47 Jul 28, 2020

Thanks for the reply. Looking forward to a working solution. Any updates you can provide would be greatly appreciated.

Mark Headley

17:23 Aug 04, 2020

Just checking in to see if there is something new on this one.

Alexander Demidov

13:17 Aug 06, 2020

Hi Mark,

Good news! We have published the updated package on Creatio Marketplace. Please re-install the add-on from Creatio Marketplace and check for updates.

JP Ngo

19:41 Aug 10, 2020

Thank you for fixing the bugs. I put it on the simple page and it works fine. I found another bug. When we navigate the records on the panel on the left, the multi-select field adds up the records from the cache and it has all the duplicates (please see the attached picture). Hope you can fix this bug. Thank you.

Alexander Demidov

10:17 Aug 13, 2020

Hi JP Ngo,

We have successfully reproduced the issue that you mentioned above and reported it to the responsible team. We are waiting for the team’s feedback and will notify you of any updates.

Thank you!

Mark Headley

20:08 Aug 24, 2020

Hello Alexander,

Is there an update on this?

Mark Headley

22:57 Aug 31, 2020

Hello,

Me again... Hoping to hear of any updates you can provide. Please let me know.

Svetlana Kobizka

16:34 Sep 09, 2020

Hello Mark,

This is to inform you that the team are going to update the package with the requested fix next week.

We'll let you know when the update becomes available on Creatio Marketplace.

Thank you!

Mark Headley

20:08 Sep 09, 2020

That is fantastic news! Thanks for the update, Svetlana.

Mark Headley

23:30 Sep 16, 2020

Hi Svetlana, can you provide me with an update?

Svetlana Kobizka

18:21 Sep 17, 2020

Hi Mark,

The responsible team will send us the updated package tomorrow. We will keep you informed on the publication of the updated package.

Thank you for your patience.

Svetlana Kobizka

18:12 Sep 18, 2020

Hi Mark,

This is to inform you that we have published the updated package on Creatio Marketplace. Please install the add-on and check for the updates.

Have a good forthcoming weekend!

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Question

devlabs

ExcelReportBuilder

Cant ExcelReportBuilder

Jordy Reynhard

06:26 Apr 15, 2020

Hi All,

We have an issue for our client, after we install Excel report builder from marketplace, https://marketplace.creatio.com/app/excel-reports-builder-creatio .

We cant move this excel report to our workplace in workplace setup.

does anyone know how to solve this?

2 comments

Chris Isbell

19:52 Apr 15, 2020

I believe I got around this one time by selecting multiple sections to add to the workplace, one of them being Excel Reports. Then it added, and I could remove the other section.

Irina Lazorenko

20:26 Apr 16, 2020

Hi Jordy,

agree with Chris. Try to add first any basic section to the workplace and after that the 'Excel reports' section.

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