Hi there,

 

I am creating a business rule to auto-populates the field with the current user contact for custom field Owner, but I am not able to find out what should be the action for this and also not able to see the current user option. Please see the screenshot below

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Not possible with rules on classic pages. Best option would be to set it as the default for that column in the object. Select the object and choose the Owner column and set Current User Contact for default value. 
Otherwise, you'd need to get current user and populate via code in the onEntityInitialized - make sure the page is in add mode.

Ryan

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Hello,

 

we need to implement DateTime field, that will always display time without applying current user timezone, so value entered there should be the same for users in Asia or America. 

How is it possible to do in Classic UI?

 

Kind regards,

Vladimir

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Hello,
 

Unfortunately, there is no out-of-the-box functionality to implement a DateTime field that ignores the user's time zone settings. To achieve this, custom development would be required.

Best regards,
Ivan

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Hi Creatio Community,

 

I'm encountering an issue when trying to add a new contact in Creatio. A pop-up error appears that says:

 

"Could not load file or assembly 'CrtCoreBase, Version=8.1.2.3941, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified."

I've checked the installation and verified most dependencies, but I'm unsure what could be causing this or how to resolve it. Has anyone else faced this issue? Any suggestions or guidance would be greatly appreciated.

 

Thanks in advance for your help!

 

Best regards,


Rodrigo

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Hello,

The problem may occur because the site on which you developed the functionality is on another version than the test site to which you transferred the package. We do not recommend transferring a package that was developed on one version of a site to a site of another version, as inconsistency may occur. 


Best regards,
Antonii.

Thank you Antonii for you answer ;)

 

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Greetings

 

Currently I´m having issues to change the language to Spanish in the Creatio´s demo. I tried  Configuration>System setup>Language and checking the Language to active and use by default options.

 

I also tried in Your Profile>Basic settings>Language.

 

In both cases the changes were saved. Any help that you can give me?

 

Best regards.

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Hello!

 

To translate a demo site into a specific language, simply setting it as active in the System Designer is not sufficient because the language must also be installed on the site.

 

Please contact Creatio technical support at <support@creatio.com> to request the language installation for your site.

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I'm working on a custom campaign element, and everything works good. But when I add my custom campaign element in the campaign BP this box appears. And don't explain much about this warning, and with this, I can't save the changes in the Campaign BP if my custom element continue in the BP.

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Hello Gabriel,

The custom campaign element was most likely made as an assembly package. In this case, as a fix, the custom element must be created in a regular package.

Otherwise:

1) Check the implementation way according to the article for mistakes

2) "Compile all" application

3) Restart the site with the Redis clearing

If the problem persists after those recommendations, please contact the Creatio technical support team (support@creatio.com) and ask them to check the process for you.

Best regards, 

Anhelina!

Hello Gabriel,

The custom campaign element was most likely made as an assembly package. In this case, as a fix, the custom element must be created in a regular package.

Otherwise:

1) Check the implementation way according to the article for mistakes

2) "Compile all" application

3) Restart the site with the Redis clearing

If the problem persists after those recommendations, please contact the Creatio technical support team (support@creatio.com) and ask them to check the process for you.

Best regards, 

Anhelina!

Anhelina,

Thank you! I changed to new package with only the campaign files, and changed to simple package and it works! 

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Observed even for a newly created and saved empty process.
Observed on different sites and accounts.

 

Code generation and recompilation do not help.

 

Since there is no message for the user - this is obviously a system bug.

How to fix this?

 

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Hi,

 

We have not encountered this problem before.

If the site was deployed locally, we recommend that you additionally check if everything was configured correctly.
You can also contact support with a detailed description at support@creatio.com

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Hello!
I have encountered such problems, maybe someone knows how to solve them?

There is a configured queue and a process that processes a queue item.

 

 

The first problem is that when opening the Cases_FromPage page the Case state is not loaded into the progress bar

 

 

The second problem I encountered is that it is necessary to close the page automatically and terminate the process element so that the queue element is considered processed, but this problem is solved with the help of this request:

{
	request: "crt.HandleViewModelInitRequest",
	handler: async function(request, next) {
		this.applyMethods(request.$context);
		await next.handle(request);					
	},
	applyMethods: function(context) {
		let methods = {
			closeProcessElement: async function() {
				const state = window.history.state;
				if (state && state.isProcessCardInChain && state.executionData && state.executionData.isOpened) {
					const executionData = state.executionData;
					const result = await context.executeRequest({
						type: "crt.CompleteProcessElementRequest",
						processElementUId: executionData.currentProcElUId,
						$context: context
					});
				}
			}
		};
		Ext.apply(context, methods);
	}
},

 

But another problem arose when changing the Case stage, in this case manually, the page doesn't always close.

I noticed that this behaviour on those stages where DCM has elements of activity creation.

In my case here:

When changing the stage from Waiting for Evaluation to Evaluation, the page should have closed.

The crt.CompleteProcessElementRequest request was executed.

Who knows what could be the problem?
Thanks!

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Hello,

 

Please contact our support team directly at support@creatio.com and make sure to describe each problem in a separate request so we could properly analyze and process these issues.

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Hello, colleagues. After generating a report, it is necessary to attach it as a file to the record, in the Files and links detail. The application from "customerfx" is not suitable. Here, it is necessary to automatically select the report form by pressing one button, etc. 

I ask for your help. Perhaps there is somewhere to look at the code. Or you can point to an article in the Academy, or something else.
As a last resort, I will analyze the principle of operation of the application from Ryan (customerfx").
Thank you all.

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Not sure if I completely understand, however, if you're wanting to generate a printable and attach to a record, you can do this with a process using the Process File element. This allows you to generate a printable and you can easily attach to a record's files. Then, just wire up the button to run the process. 

Ryan

Not sure if I completely understand, however, if you're wanting to generate a printable and attach to a record, you can do this with a process using the Process File element. This allows you to generate a printable and you can easily attach to a record's files. Then, just wire up the button to run the process. 

Ryan

Ryan Farley,

Thanks, Ryan. That's what I did. I wrote a business process for generating different reports depending on the value of the reference field and adding them to the attached files. In the module, I added a button to call this business process with the transfer of the necessary parameters to it.

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Hi all,

 

I have some business processes, that serve the purpose of sending pre-configured emails manually to my contacts. However, the users are allowed to choose not to send the email - this way, the business process is not completed, it stays running.

 

My issue is that I have a GDPR deletion business process, that should delete every email connected to an affected contact. However, if the contact had at least one email that was not sent (but was left a draft), the deletion business process will be stuck, because the email to be deleted is still used in a running business process.

 

I am looking for any suggestions on how I could get around this problem.

 

Image

 

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You could use this approach in the processes to "expire" the email after a pre-defined period of time.

https://customerfx.com/article/automatically-cancelling-user-tasks-after-a-period-of-time-in-a-creatio-process/

Ryan

Hi Ryan,

 

Thank you, this was very helpful!

 

Csilla

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Hello all,

 

We have a Growth platform plan, therefore I cannot enter the "Setup appearance" setting, where I would be able to add new Desktops and even modify the access rights of existing Desktops.

 

I can accept that I am only allowed to use the existing desktops (which I can customize fortunately), but modifying the access rights is an important feature that should be available with Growth plan as well.

 

Is there maybe a way to do it, that I am not aware of?

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Hello,

 

Please be informed that the Growth license plan has certain limitations, one of which includes restricted access to specific Creatio functionalities, such as the “Setup appearance” settings. To gain access to this feature, you would need to upgrade to at least an Enterprise license type.

For more detailed information regarding the features and limitations of each license type, please reach out to your manager.

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