8.0 | Community Creatio

Question

11:44 Sep 24, 2024

Hello all,

We have a Growth platform plan, therefore I cannot enter the "Setup appearance" setting, where I would be able to add new Desktops and even modify the access rights of existing Desktops.

I can accept that I am only allowed to use the existing desktops (which I can customize fortunately), but modifying the access rights is an important feature that should be available with Growth plan as well.

Is there maybe a way to do it, that I am not aware of?

1 comments

Mira Dmitruk

14:33 Sep 27, 2024

Hello,

Please be informed that the Growth license plan has certain limitations, one of which includes restricted access to specific Creatio functionalities, such as the “Setup appearance” settings. To gain access to this feature, you would need to upgrade to at least an Enterprise license type.

For more detailed information regarding the features and limitations of each license type, please reach out to your manager.

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Question

Map UI is not displaying on the Mobile

Prem Kumar

11:18 Sep 24, 2024

Hi Team,

We have installed the Field Management (Open Street Map) in our instance map configurations is working as we expected in web app but same thing we configured in the Mobile app, fields are displaying but the map UI is not showing in mobile.

And we have tried to install the Field Sales connector, DB error occurred while installing please help us to achieve the Mobile map configuration.

Error log on Filed Sales:

2024-09-23 14:09:41,557 Error occurred while installing data "SysModuleInWorkplace" in package "FieldForce". UId 5f69e597-9acb-4852-9f3d-e4d278c7b02b: The UPDATE statement conflicted with the FOREIGN KEY constraint "FKd5jrT2KFY0lXcOnqZCi4dxhomfE". The conflict occurred in database "Creatio8DB_GL_250424", table "dbo.SysModule", column 'Id'.

The statement has been terminated.

Thanks,

Prem

4 comments

Joshua silva

11:29 Sep 24, 2024

You look like to be dealing with two different problems. It can be a platform-specific usability or setup problem with the mobile app map user interface. Examine any settings unique to mobile devices and see if the mobile map feature is properly supported. Regarding the Field Sales connector DB error, there can be an oversight or a problem with database compatibility. In addition to making that the connector is compatible with the version of your system, check the logs for detailed problem messages.

Prem Kumar

14:00 Oct 28, 2024

Hi Joshua,

We have the requirement to build map functionalities on web and mobile app it is like a (google map) for that we have implemented on web applications using Field force connector it is working as we expected in web app and same things we configured on the mobile application wizard but we are not able to see the map in mobile as in web app. Please find the snap for the reference for map UI in web app, we are expecting the Open Street Map hyper link in mobile.

Web app Map Snap

Anton Starikov

18:36 Oct 30, 2024

Prem Kumar,

Hi!

This is not currently available in the mobile app.
You can inspect the Account address detail as an example of integration with OpenStreetMaps in the system and Field Force application as an example of maps functionality on mobile apps.

And also,

You can find information in these posts:

https://community.creatio.com/questions/account-address-map-mobile-application

https://community.creatio.com/questions/maps-mobile-application

Best regards,

Anton

Prem Kumar

09:18 Nov 07, 2024

Anton Starikov,

Hi Anton,

We have tried above mentioned approaches also but we couldn't get exact UI as we expected on mobile app.

We are expecting like a google map in mobile, it is used for delivering the Freight to the customer place. Please help us to achieve this functionalities in mobile.

Thanks,
Prem

Web app Map Snap

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Question

Studio_Creatio

8.0

Can anyone tell how we can get Queue section or the agent desktop section

Talla bhadra krishna rao

10:53 Sep 24, 2024

Hi Team,
I am trying to work with Queues could anyone tell how we can get Queue section or the agent desktop section

4 comments

Malika

11:04 Sep 24, 2024

Hello,

You should have this section displayed in your Service product. Since the Queues section is only available in Service. However, if you do not see it in Workplace Service, you can add it via the Workplace setup section.

Best regards,
Malika

Talla bhadra krishna rao

10:06 Sep 26, 2024

Hi Malika,

Thanks for your response , I don't see the workplace service in my instance . Could you please tell how to add the Workplace service
Note : Instance is on premise

Best Regards,|
Krishna

Malika

10:38 Sep 26, 2024

Talla bhadra krishna rao,

What is your installation package and site version?

Talla bhadra krishna rao

12:38 Sep 27, 2024

Hi Malika,

Name of the Installation package:

8.1.1.3635_SalesEnterprise_Marketing_ServiceEnterprisesoftkey_PostgreSQL_ENU

Site Version: 8.1.1.3635

Regards,
Krishna

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Question

Auto numbering server side Not Working

Francine Braese

20:44 Sep 23, 2024

Hello,

I'm trying to add an auto-numbering field in the Leads section following the instructions here: https://academy.creatio.com/documents/technic-sdk/7-13/how-add-auto-numbering-edit-page-field

I've made the 2 new system settings required:

I've also made a replacing Lead object in the package I'm working on and added a new event trigger before the record is added:

The process triggered by this signal on the object is set up with the expected elements:

With conditional logic:

One thing I think is missing is how to tie the new system settings into this process. Is there a schema or input I need to update for this?

Also, do the process element parameters need to be populated on the user task?

Thank you for your help finding what needs to be fixed to get this working!

2 comments

Best reply

Ryan Farley

20:59 Sep 23, 2024

Is your column on the Lead object really called "CreatioNumber"? (the code for the column)

You've verified that your User Task is really named "LeadNumberCreation"? (click the three-dot button on the top right and switch to advanced mode)

As for the system settings, the user task locates and uses those.

As a side note, the new method is much easier (it works for classic as well as Freedom since it's simply added as a default value for the column). See https://customerfx.com/article/working-with-autonumber-fields-in-creatio/

Ryan

Ryan Farley

20:59 Sep 23, 2024

Is your column on the Lead object really called "CreatioNumber"? (the code for the column)

You've verified that your User Task is really named "LeadNumberCreation"? (click the three-dot button on the top right and switch to advanced mode)

As for the system settings, the user task locates and uses those.

Ryan

Francine Braese

23:18 Sep 23, 2024

I obfuscated the real code numbers for these screenshots but the ones I'm using do match the field column code and the user task code so that shouldn't be the problem.

That's great to know there is a more simple way to create an autonumber field right on the object now though! I tried it and it worked so that solution will work fine.

Thank you so much for your help!

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Question

using in-operator in odata 4 filter

Robert Pordes

17:58 Sep 23, 2024

Hello community!

I'm trying to filter contacts by unique keys from another system.

Currently, we are using 'eq' and 'or', but that has a limitation (the error states that only 100 nodes are supported in a filter).

After reading the oData 4.01 documentation that is linked in the creatio documentation here https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platform/architecture/development-in-creatio/integrations#title-2088-10, I found the "in" operator, which might bypass this issue completely, so we wouldn't need to page through records.

However, I couldn't get it to run...my filter looks like this:

$filter=["QsTbisKey"] in ["47928","50447"]

But it returns an error:

{
    "error": {
        "code": "",
        "message": "An error has occurred.",
        "innererror": {
            "message": "The 'ObjectContent`1' type failed to serialize the response body for content type 'application/json; odata.metadata=none'.",
            "type": "",
            "stacktrace": "",
            "internalexception": {
                "message": "Object reference not set to an instance of an object.",
                "type": "",
                "stacktrace": ""
            }
        }
    }
}

I tried using all combinations of other brackets and single quotes but was unsuccessful.

Does anyone know how to do this?

Thanks and BR,

Robert

4 comments

Best reply

Serhii Parfentiev

22:50 Sep 24, 2024

Hello,

The 'in' operator is not supported in OData 4 in Creatio.
At the moment, it is possible to use the operators that are available in the examples in the official Postman collection of the Creatio API.
We have registered a task to improve this functionality ('in' operator for Creatio OData 4 requests) in future releases of Creatio.

Ryan Farley

18:52 Sep 23, 2024

Correct filter for In operator OData 4.01 is usually like:

filter=Id in ('6f2efedd-9b25-43b4-9cb9-0ebe60a02a8a','72509ae9-7065-465c-b7c5-3d193b8fe768')

However, it produces the same result with Creatio OData. It's possible Creatio only implements OData 4.0 and not 4.01 (which introduced the In operator).
Might need a different approach like a configuration service that takes the like of values as a param and returns the results? Or if it would work to create a common parent record of the values that could be used to retrieve the results?

Robert Pordes

11:18 Sep 24, 2024

Ryan Farley writes:

Correct filter for In operator OData 4.01 is usually like:

filter=Id in ('6f2efedd-9b25-43b4-9cb9-0ebe60a02a8a','72509ae9-7065-465c-b7c5-3d193b8fe768')

However, it produces the same result with Creatio OData. It's possible Creatio only implements OData 4.0 and not 4.01 (which introduced the In operator).
Might need a different approach like a configuration service that takes the like of values as a param and returns the results? Or if it would work to create a common parent record of the values that could be used to retrieve the results?

Hi Ryan,

I did try that syntax already, but it didn't work.

Maybe someone from Creatio can shed some light on the implemented OData version?

Thanks,

Robert

Serhii Parfentiev

22:50 Sep 24, 2024

Robert Pordes

11:28 Sep 25, 2024

Serhii Parfentiev,

Thanks for the information!

Since the documentation I linked explicitly points to the OData 4.01 version, it should be updated and the exact version should be mentioned to know what is supported and what is not.

Thanks,

Robert

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Question

mobile

Mobile_Creatio

8.0

Add custom dart.file page into Creatio Mobile

Jin Ozono

16:20 Sep 23, 2024

Hello, I recently started working with Creatio Mobile. I have downloaded the files and was able to create the Creatio APK through the SDKConsole utility. I have a question: how can I add a page within the application? I see that most of the app is based on WebView. My goal is to import a library from Pub.dev (in my case, call_log) and implement it to display the data on a page within this app.

If anyone could help me, I would be very grateful. Thank you.

1 comments

Dmytro Vovchenko

18:06 Oct 04, 2024

Hello,
In the mobile application there is an abillity to open custom JS pages using the handler logic, an example of such handler:

const openCustomPageRequest: OpenCustomWebViewPageRequest = {
type: 'crt.OpenCustomWebViewPageRequest',
$context: request.$context,
controllerName: 'Terrasoft.controller.MobileSyncLogPage',
viewXClass: 'Terrasoft.view.MobileSyncLogPage',
parameters: {
"customParam": 1
}
};
HandlerChainService.instance.process(openCustomPageRequest);

controllerName - class name of JS controller
viewXClass - class name of JS view
parameters - additional parameters of custom page. To get the parameter call this method inside the controller this.getPageHistoryItem().getRawConfig().customParam

This handler should be added via the remote module (see this article) and using the @creatio/mobile-common library enabling the feature EnableMobileSDK in the Features page.

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Question

Translating standard validation error messages

Eryk Andrzejewski

14:55 Sep 20, 2024

Hi,

when I use Creatio in Polish language version, I often encounter system messages which are not properly translated. For example:

Field: "Nazwa kontrahenta". Error: Enter a value
Insufficient permissions to edit record in object "Zamówienie"

Is there any way to translate such system messages? Some of them seem to be defined in dll files, so it may be problematic.

1 comments

Antonii Viazovskyi

02:15 Sep 23, 2024

Hello,

We want to inform you that system pop-ups are part of the core logic, and it is not possible to change the language of system messages manually. The schema responsible for this is deeply hard-coded into the application core, making it impossible to modify or replace.

Additionally, we have notified our Localization team, and they have confirmed that they are aware of the issue. They are actively working on a complete translation into Polish, which is planned for future releases.

Best regards,
Antonii.

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Question

Session expires after closing the browser

Eryk Andrzejewski

13:26 Sep 20, 2024

Hello,
When I log in to Creatio, then close the browser, reopen it, and try to access Creatio again, it turns out that I need to log in again. From what I understand, this is due to the fact that cookies are set to expire at the end of the session, so they are removed when the browser is closed. As a result, the system setting "UserSessionTimeout" is not being respected here. Is there any option to change this behavior?

1 comments

Kalymbet Anastasia

16:55 Sep 27, 2024

Hello,

When you close the browser, in this case, the value of UserSessionTimeout is generally not used. The browser, by default, should not delete cookies; this only happens if the user sets it up that way.

I also logged into the environment on a new browser with default settings, closed it, reopened it, and I was still logged into the environment, which is expected because the cookies still exist.

I would recommend checking the browser settings and how it handles cookies.

It seems that it's now easy to block third-party cookies, but our system stores third-party cookies, and, for example, in Chrome, this is called 'site data on the device,' where you can choose to clear everything when you close all windows.

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Question

8.0

Unable to set the package as the current package of the application. You lack permissions to edit the package.

Harrison

04:54 Sep 20, 2024

I'm trying to set the current package for a freedom application.

However when I do, I get the following error.

"Unable to set the "???" package as the current package of the application. You lack permissions to edit the package."

What permission do I need to update to be able to fix this package?

1 comments

Antonii Viazovskyi

17:42 Sep 30, 2024

Hello,
This error may occur when you attempt to modify a package for which you are not listed as the maintainer. Modifying such packages is not permitted.

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Question

Validator Field Length

Laura Jurado

04:08 Sep 20, 2024

Hello

I want to set up a validator in the field when the length is greater than 10 characters, it does not allow saving that record. To achieve this I am basing myself on the following example: https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platfor…

Placing it in the following way but it does not work correctly.

validators: /**SCHEMA_VALIDATORS*/{
          /* Implement a custom validator type. */
    "usr.ValidateFieldValue": {
        /* Business logic of the validator. */
        "validator": function (config) {
            return function (control) {
                return control.MaxLength !== config.invalidLength ? null: {
                    "usr.ValidateFieldValue": { message: config.message }
                };
            };
        },
        /* Validator parameters. */
        "params": [
            {
                "name": "invalidLength"
            },
            {
                "name": "message"
            }
        ],
        "async": false
    }
}/**SCHEMA_VALIDATORS*/

/**SCHEMA_VIEW_CONFIG_DIFF*/,
		viewModelConfigDiff: /**SCHEMA_VIEW_MODEL_CONFIG_DIFF*/[
			{
				"operation": "merge",
				"path": [
					"attributes"
				],
				"values": {
					"UsrnumerodeserieDS_Name_zb3wye6": {
						"modelConfig": {
							"path": "UsrnumerodeserieDS.Name"
						},
                       /* The property that contains the list of attribute validators. */
                        "validators": {
                            /* Custom validator. */
                            "ValidateFieldValue": {
                                /* Validator type. */
                                "type": "usr.ValidateFieldValue",
                                "params": {
                                    /* The field value that triggers the custom validator. */
                                    "invalidLength": "10",
                                    /* The tooltip that Creatio displays when the field contains the value specified in the “invalidName” property. */
                                    "message": "Invalid name."
                                }
                            }
                        }
					}
				}
			}

Also at some point I modify the code and save it but when I re-enter it does not save the changes and removes what I placed

1 comments

Anhelina

20:22 Sep 24, 2024

Hello Laura,

The described situation reminds me that you may apply changes to the unauthorized window. If you relogging into the application - you have to close the Code editor page and open it again after each new login, then changes will be applied.

Please try to modify the code according to the given recommendations and reply to my message if the error persists with additional details about the Error you see.

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