Has anyone successfully implemented the MiContact Center connector for Creatio?

 

We have it working for click to dial but there is no inbound calling functionality working.

 

Can anyone provide details on how it should work and what functions it has?

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Hi community, 

 

I am looking to place a custom script (widget) to display on all pages. Does anyone know the best way to do this? 



I have adjusted system setting to activate google tag manager, but not having any luck displaying the widget. 





Thanks!

Harry

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Greetings,



Your can implement such behavior by following our guide on the Academy page: https://academy.creatio.com/docs/developer/interface_elements/dashboard…

Hi Mykhailo, I was referring to a chat "widget" or in this exact instance a widget that the team can use to report bugs in Creatio (implementation) or request features. 

Hi Harry,

 

You need to add additional button to the ContextHelpSchema (for example like it's done for the askSupportMenuItem in the schema diff):

{
				"operation": "insert",
				"name": "askSupportMenuItem",
				"parentName": "HelpButton",
				"propertyName": "menu",
				"values": {
					"caption": {"bindTo": "Resources.Strings.AskSupport"},
					"markerValue": {"bindTo": "Resources.Strings.AskSupport"},
					"itemType": this.Terrasoft.ViewItemType.MENU_ITEM,
					"click": {"bindTo": "callMailTo"},
					"tag": "support",
					"imageConfig": resources.localizableImages.Support
				}
			},

and in your custom button you can either use already implemented callMailTo method (so your users could report bugs or features via email) or create your own method (to open some URL or oepn some page). As a result this button will be available on any page and your business task will be achieved.

Hi Oscar, 



Thank you for the input. 



I am actually just simply looking to allow an external script to be run, so my widget can appear at the bottom right of the screen. I am using https://gleap.io , but this is similar to any third party chat app. 



Is there anything stopping this from working as it seems like Google is picking up the G-tag. 

 

Thanks

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Hello Community,

How to write the auto-numbering of field using Stored procedure SQL

 

Thanks In Advance

 

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Hello,

 

Please note that autonumbering became available starting from Creatio version 8.0.5, you can find more info in this Creatio article and this:

 

It is now possible to number new records in Freedom UI automatically quicker and easier using the [ Autonumber ] field. You can set the number prefix and change the quantity of digits in the number. Creatio populates the field both when you add a record manually and when a business process or integration add it.

 

Mira Dmitruk,

Yes but i need this for the 8.0.0 version

Honey,

 

In such case this article should provide the needed instructions.

Mira Dmitruk,

Thanks but the requirement is with stored procedure 

Mira Dmitruk,

Hello, We have a cloud instance where we need to run auto increment based after insertion. Do we have any examples ?

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Hi,



Not sure if I missed it, or if it is not implemented yet. Where can I find the equivalent of "field filter values" in standard UI business rules  (image below) for a Freedom UI Form page ?



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It doesn't exist yet in the page editor. However, you can set it up manually, although it's a bit tedious. If you refer to this thread https://community.creatio.com/questions/filtering-lookup-freedom-ui-hel…;

Oleg outlines how to set it up like a business rule. I also outline how to handle the lookups request to load it's data source and then create the filter t that time (which makes it easier to refer to other values in the page that you want to use in the filter). 

Ryan

Ryan Farley,

 

Hi,



just read the 8.0.7 release notes ""Advanced business rule conditions. It is now possible to set up more advanced business rules using system settings and system variables in business rule conditions. For example, you can set up a rule that displays the [ Results ] field if the current user is the record owner.""



Do you think it covers this functionality ?

 

Damian

 

Is this already available in latest version of freedom UI?

 

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Dear mates,

In one of our dashboard block, i want to display the sum of the opportunity value.

It works fine, but the currency is $

How can i change it to € ?

Thank you !

Nicolas

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Hello Community,

I have data-binded the organizational and functional roles, while importing it to another instance it shows an error.

 



Thanks in Advance

Yasaswini I

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Hello!



Every time when we want to import data with changes in SysAdminUnit we should do the following:



1. disable trigger TRSysAdminUnitRoot

2. install the package with data

3. enable trigger TRSysAdminUnitRoot



Kind regards,

Vladimir

Vladimir Sokolov,

Thank You

Vladimir Sokolov,

Hello Vladimir,

 

Where I can found this trigger?

Can someone in Creatio please improve this? Deploying certain Org Roles is essential, it makes very little sense for this to not be possible. It really causes a lot of problems. The error I get in the deployment logs before following Vladimir's suggestion is the following (as I couldn't see any pages mentioning it when searching before):

P0001: Cannot add root administering unit. Invalid unit type specified.

 

I can confirm that disabling the trigger worked for deploying for me in Postgres envs, but it's concerning this kind of workaround is needed. In our case, we used the following SQL Script set to run before package installation:

ALTER TABLE "SysAdminUnit" DISABLE TRIGGER "TRSysAdminUnitRoot";

And then the following SQL script set to run after schema data installation:

ALTER TABLE "SysAdminUnit" ENABLE TRIGGER "TRSysAdminUnitRoot";
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Hi,

I'm new in Creatio. I'm testing the integrations capabilities and I feel uncomfortable with Oauth. I want my user to log into the web service every time they acess my Creatio app. I want the protocol to retrieve their permissions/scopes in order to ensure they can access the data. In Creatio, all is performed on behalf of the user specified in the "Shared User" field. I don't want my users to use those credentials. Is there a way to bypass this ?

 

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Hello!

 

OAuth (Open Authorization) is a trusted, widely used standard protocol for authentication and authorization. It allows users to grant access to their resources on one website or application to a third-party application without disclosing their credentials, such as username and password. This approach enhances security and reduces the risk of credential theft. 

 

According to the basic logic of OAuth, the connection is created only once and only for one user. You can create another connection for the new user, however, there is no alternative way to bypass the logic as you described.

 

Hope the information was useful.

Hi,

 

Thank you for your answer. In that case, I am very curious about how you refresh the token given by the third party application. Essentially, what happens when the token expires ?

Thibault Cros,

To get a refresh_token, it will be necessary to add settings for "Auth code request URL" as it is described here: https://developer.atlassian.com/cloud/jira/platform/oauth-2-3lo-apps/#how-do-i-get-a-new-access-token--if-my-access-token-expires-or-is-revoked-

 

We will be glad to help with any other questions.

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Hello team, 

While compiling i get the following error

2023-02-28 00:25:54,747 [75] ERROR IIS APPPOOL\test_site Build BuildInternal - An error occured while running dotnet cli

System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified

   at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)

   at Terrasoft.Core.Compilation.ProjectBuilder.BuildInternal(String projectFilePath, String tempPath, BuildCommandParameters parameters).

 

I have already tried the suggestion in this thread : https://community.creatio.com/questions/buildcompile-error

and still keep getting the same error

Sasori

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Sasori Oshigaki



Can you please share the complete error captured in log file?

Hi Bhoobalan Palanivelu,

The one mentioned is the complete error in the BuildLog file

Regards

Make sure the IIS AppPool user has full write access to CreatioWebroot\Terrasoft.WebApp\Configuration

Ryan

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Hi 

Why when I add some attachments to case in mobile app, i didn't see this attachments on local instance on PC? (case is visible but no attachment)

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Hello,

 

This issue can happen if a user works in a mobile application in an online mode while their connection is not stable. 

 

Meanwhile, it would be better for those users who are working from mobile with a bad connection to stay in an offline mode and sync their apps when the connection gets better. 



Please contact our support team - if the issue still reproduces.

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Hi Community,



How to convert the following SQL query into ESQ so that it can be used in the Script task Process element. 

 

SELECT TOP 1 SalesOwnerId 

FROM [Lead] 

WHERE SBLBranchLocationId ='060183EE-C2F3-4EDF-853C-59E28026EAD6' 

  AND LeadTypeId='669BC3A8-DFDB-4E53-8AAE-B643C2D6C677' 

  AND SalesOwnerId IS NOT NULL 

GROUP BY SalesOwnerId 

ORDER BY COUNT(SalesOwnerId) ASC

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Hi,

If you specifically need to use ESQ then take a look at this discussion where this topic was discussed.

However, in your case you can use Select class, with it you can easily use expressions like GROUP BY or ORDER BY.

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