I'm new in Creatio. I'm testing the integrations capabilities and I feel uncomfortable with Oauth. I want my user to log into the web service every time they acess my Creatio app. I want the protocol to retrieve their permissions/scopes in order to ensure they can access the data. In Creatio, all is performed on behalf of the user specified in the "Shared User" field. I don't want my users to use those credentials. Is there a way to bypass this ?


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OAuth (Open Authorization) is a trusted, widely used standard protocol for authentication and authorization. It allows users to grant access to their resources on one website or application to a third-party application without disclosing their credentials, such as username and password. This approach enhances security and reduces the risk of credential theft. 


According to the basic logic of OAuth, the connection is created only once and only for one user. You can create another connection for the new user, however, there is no alternative way to bypass the logic as you described.


Hope the information was useful.



Thank you for your answer. In that case, I am very curious about how you refresh the token given by the third party application. Essentially, what happens when the token expires ?

Thibault Cros,

To get a refresh_token, it will be necessary to add settings for "Auth code request URL" as it is described here: https://developer.atlassian.com/cloud/jira/platform/oauth-2-3lo-apps/#how-do-i-get-a-new-access-token--if-my-access-token-expires-or-is-revoked-


We will be glad to help with any other questions.

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There is any possibility to integrate with any social media network ?!

Including :

Email integration : like sending a broadcast from creatio to facebook users

Data integration : like posting through creatio to facebook page / get analytics information about facebook page


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Hello Assem, 


7.17.0 release enables the possibility to add integration with Facebook lead generation forms. All you need to do is link a landing page record in Creatio with a Facebook business page and select one of the lead registration forms on it. As a result, each submission of the corresponding Facebook form will generate a new lead in Creatio. 


Furthermore, in the 7.17.0 version, customers can write private messages to your company page on Facebook or using the Facebook Messenger plug-in available on the website. You will be able to process all these messages in Creatio, they will be integrated on a customer page. 


More detailed information about these topics can be found in Academy articles: 

Please, let us know in case any further information is required. 


Best regards, 


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