Hello Eran, 

Could you please elaborate a bit on your business task, do you need to have the direct link to the activity page ( meaning email record sent by "Send email to case assignee"  process) or which functionality exactly should be achieved?

Thank you in advance!

Best regards, 

Anastasiia 

Hi,

There is a process (in process library) "Send email to case assignee" that sends email to the employee once a task is assigned to him. 

This process creates a new activity (for the employee to handle the case) and populate the "Specifying case assignee" email template, then sends it to the employee email.

I need to add a link in this template that will take the user directly to the newly activity page that was created by the process.

I hope it's clearer now  :-).

Thanks.

Hello Eran,

We've been able to build a process that would make such an idea work. Please follow this link to download the process, then you need to install it on your instance to see how everything works.

Just a few comments though:

In the [Add data] element, you would need to change the "To" and "From" fields to the values you need. Also, please remember that this is just an example of how such logic can be implemented and that it is possible. However, though this process could work on its own, you will need to implement it into the "Send email to case assignee" business process on your own and make changes to it so it could work seamlessly within the main process.

Please let me know if any questions appear or additional information is needed!

Kind regards,

Mira

Hi Federica, 

The very basic way to check for a character or a string inside another string is to use String.Contains('char') method. 



For example, you can use it in your conditional flow like this :

[#ReadDataUserTask1.First item of resulting collection.Notes#].Contains('@')

Best regards,

Yurii. 

Thank you Yurii! 

Hello Cesar,

Unfortunately, there is no option to change the default value anymore.

As a workaround, you are able to change the duration after creating the task.

Thank you,

Artem. 

Hello Artem,

In version 8.0.10, is it possible to change the default value assigned to the duration of activities?



Thank you,

Andreia

Hello Andreia,

 

Unfortunately, this option is still not available at the moment. However, a task has already been registered in our R&D team to consider and implement such a feature in future releases.

Hello Sarika, 

As of now, there is no way to replace "0" with empty/blank value for columns with Integer/Decimal/Currency type as it will contradict working logic of a column (unspecified/empty value is being converted to 0). 

We already have a corresponding query registered for our R&D team to implement such functionality in the upcoming versions of the application, I will assign your request to the project in order to increase its priority.

Thank you!

Best regards,

Anastasiia

Hello Damien, 

Most of the icons cannot be removed from  the Communication Panel with a help of basic system tools but only with a help of development. 

Still, there is a way to hide the phone icon by disabling the functionality, please refer to the below post:

https://community.creatio.com/questions/how-can-hide-calls-icon-fron-co…

Also, there are some of the related posts with examples of how the described functionality can be achieved for other icons:

https://community.creatio.com/questions/remove-chat-panel

https://community.creatio.com/questions/hide-buttons-communicationpanel

Hope it clarifies!

Best regards,

Anastasiia

Hi Minh, 



One of the ways to do it is to add : 

 

{ 
 
"operation": "merge",
"Name": "$name$"
"contentType": this.Terrasoft.ContentType.RICH_TEXT 
} 

to the "Diff Schema" section of the schema of the page

where $name$ is the code of the field.



Important points: 



1. You can only add it to Text fields. 

2. It will add HTML tags to the content of the field, which might be displayed as well : 

3. Also, as you can see on the above screenshot, it adds the panel to the page, which is not collapsable.

Please consider the points noted above, before making changes. 



Yurii

Dear Uriel, 



In this case, depending on kind of customization you made you need to check MobileManifest and Modules you are using for DefaultWorkplace and try to copy them and their content into respective modules and manifests for Field Workplace. 



Basically, workplaces in mobile are different applications and in this case you will have to manually transfer the needed changes. 



Kind regards,

Roman

Roman Brown,

Thank you!

I tried but I couldn't. It takes me some changes yes and others no. Do you have any example of this?

Regards.

Uriel, 

 

Unfortunately, there is no examples we can provide you with as there can be different variations of customizations made. The general recommendation would be to perform all the manual changes you need to make in Mobile Application Wizard before modifying the code in schemas, because saving changes in wizard will override your customizations. 



Once all the fields and sections are added, you can proceed with transferring customizations in code. 

More information on customizations can be found in this academy article and all other articles related to it:

https://academy.creatio.com/docs/developer/architecture/microservices/m…



Best regards, 

Roman

Hello Amritha,

In order to change how resolution time is calculated please go to system designer -> Lookup -> Case deadline calculation schemas.

In there, you are able to choose one of the default options (one of which will suit your demand and is called "By service") or create your own rules.

To read more about resolution time calculation please refer to the academy article here.

Thank you,

Artem.

Hi Mitch,

Yes, this issue was reported, however we were unable to reproduce it. Please specify the following to help us reproduce the issue:

your Creatio product and version

add-on installation date

send us a template file without confidential data in a private message

Kind regards,

Ivan.

We are using Creatio Service, Sales, and Marketing v7.18.3 install date 11/1/2017

Mitch Kaschub,

Hi Mitch!



I recommend updating your add-on to the latest version as this issue was fixed in it.

You can find the latest version on this page:

https://marketplace.creatio.com/app/excel-reports-builder-creatio

Hello Akshit,

Could you please contact our support team in order to investigate your problem?

Please send us an email at support@creatio.com

Thank you,

Artem.