Hello community,

I tried downgrading packages to 7.18.2.1236 and everything is working fine. The next thing I need to do is downgrading the database version from 7.18.4.1532 to 7.18.2.1236. Which is the correct way to fix this issue because I'm getting "Versions of application "7.18.2.1236" and configuration "7.18.4" are incompatible"

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Hello,



Unfortunately, it's impossible to downgrade the application. 



You can downgrade it if you made the full backup before the upgrade.



Best regards,

Bogdan 

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Hi Team,

 

I have applied red asterisk using CSS on the fields that are mandatory in a section edit page using a client module for CSS.

 

 

The asterisk are visible in the pre-existing records but not in the new record. Please help me resolve this issue.

 

New record page :

 

 

Previously saved Record:

 

 

Also I'm facing this error of amplitude not defined 

 

Many Thanks,

 

Sarika

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Hi Sarika,

 

It the fields are mandatory then make them mandatory in the section wizard directly, but not applying red asterisk via css. Using the wizard the fields will be mandatory even when adding a new record.

 

Best regads,

Oscar

Hi Oscar, the labels that you can see are field default values that is being used as field label which I have implemented for proper alignment of section fields layout.

The Label Group Name is itself a field and the blank space for the value for Group name is another field whose title has been hidden.

That is why, for applying style, I have used CSS.

 

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Hi Community,

 

I am trying to implement JIT when a user is not present. But by default it is creating a user as "Company Employee". Any suggestions how I can identify and create either Company Employee or Portal user based on the response that has been received in the SAML token.

I have followed the following two articles:

  1. Single Sign-On via ADFS
  2. Just-In-Time User Provisioning

 

Thanks,

Sourav Kumar Samal

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Hi All,

 

Can anyone answer on this?

 

Thanks,

Sourav

Dear Sourav, 



I would suggest you to carefully check the web.config file located in the root folder of Creatio. 

In this file you can find the list of login providers (the place where you enabling JIT by the guide):



        <provider name="SsoAuthProvider" type="Terrasoft.WebApp.Loader.Authentication.SSO.SsoAuthProvider, Terrasoft.WebApp.Loader">

          <parameters>

            <add name="UserType" value="General" />

            <add name="UseJit" value="false" />

          </parameters>

        </provider>

        <provider name="SSPSsoAuthProvider" type="Terrasoft.WebApp.Loader.Authentication.SSO.SsoAuthProvider, Terrasoft.WebApp.Loader">

          <parameters>

            <add name="UserType" value="SSP" />

          </parameters>



If you want to enable JIT for portal user you need to make sure that key <add name="UseJit" value="false" /> is added to the block related to the "SSPSsoAuthProvider"

so it looks like:

    <provider name="SSPSsoAuthProvider" type="Terrasoft.WebApp.Loader.Authentication.SSO.SsoAuthProvider, Terrasoft.WebApp.Loader">

          <parameters>

            <add name="UserType" value="SSP" />

            <add name="UseJit" value="true" />

          </parameters>



After that please make sure that SspLogin.aspx is specified in all keys instead of NuiLogin.aspx to make sure that user will get a proper portal cookie in case if you want to use a Service Provider initiated SSO flow to create portal users. 

Also please note that in this case ordinary company employees will have to login via direct link only or use the link to NuiLogin.aspx module if they want to use SSO as well. 



Kind regards,

Roman

Roman Brown,

Does this mean we can only use Jit either for Portal User or for Company Employee user?

 

Regards,

Sourav

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Dear team,

 

We have an observation from 7.18.5 Cloud Version of Creatio. User A has added his email inbox. When User B logs in using User B's credentials and goes to Contact record of User A, User B is able to see all emails sent by User A!

 

This could be a possible security issue unless we are missing something.

Please help us with this.

 

Thanks

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Hello Shivani,

 

Please, check the following setting:

 

image.png

 

This option should be disabled for the user in question. In case, this is not enabled for user B - please, reach out to us at support@creatio.com so that we could have a closer look at the problem.

 

Best regards,

Anastasiia

Anastasiia Lazurenko,

I am unable to see this image. Could you please reupload or type out the  setting?

Anastasiia Lazurenko,

Can we have an update on this please?

Anastasiia Lazurenko,

The image is not shown.  What setting/parameter are you indicating here?

Shivani Lakshman,



Is it Resolved?

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Hello community,

I'm trying to install a package using update from file system. After the installation everything is added successfully, except for some objects which have the following status (Source code update required).

I tried the following commands but nothing happens.

The structure of the object in the database is modified successfully but this message is displayed again.

** This happens only with replacing objects.

 

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Hello,

 

Thank you for your question!

 

Please, run database structure update for these objects.

 

After that, 

select Generate For All Schemas (source code) as on the screenshot below:





 

And compile the system:

 

This should resolve the issue.

In case it persists after these recommendations - please, let us know.

 

Regards,

Anastasiia

Anastasiia Lazurenko,

I tried the recommendations you sent but it still did not work. This happened because I was using the landing version 7.18.2.1236 and the package version was newer (7.18.4.1532). After downgrading the package version everything was compiled successfully. 

Hello,

 

Thank you for updating us. Good to know the issue is no longer in place.

 

Regards,

Anastasiia

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Hi,

 

while filling a record in detail I am getting the below error 

What does this error means?

 

When I tried compiling the site I again get the below error

What does this error means?

 

I don't see any linking between these errors. Can anyone please help?

 

Many thanks!

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The 2nd error is resolved I figured out the reason is that the field name(code) is same as the section name(code).



But I didn't find out the reason of 1st error. 

Hi,

 

As for the first error message, find this Id from the error message in the UI sources in the developer console F12 -> Sources tab -> Search and see which object is returned in ViewModule.aspx when searching for the Id from the error message (like here https://community.creatio.com/questions/how-overcome-item-unique-identi…). Then you need to remove the SysModule record from the system that is related to the object found in the UI sources.

 

Best regards,

Oscar

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Hi,

I've an old instance of sales team creatio edition.

On Account page I can't see the new feature "DUPLICATE" search.

How can I solve this?

 

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Hello Stefano,

 

Could you please contact our technical support in order to take a closer look at the issue?

Please contact us by sending us an email at support@creatio.com

 

Thank you,

Artem!

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We have concerns about security of lodash module used in client app. As we understand, version 4.17.19 is used in 7.18.5. Do you plan to update it, or can we have an instruction on how to do so. Thanks in advance!

https://www.ibm.com/support/pages/security-bulletin-lodash-versions-prior-41721-vulnerability-powerha#:~:text=Vulnerability%20Details&text=js%20lodash%20module%20could%20allow,arbitrary%20commands%20on%20the%20system.

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Hello,



I have a requirement to add a Dynamic Case Management (DCM) for detail on portal. Is there any possible way to achieve this?

Thank you.

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Hello Balaka,

 

Sorry for the delay with the response. Unfortunately, it is not possible to add cases to the detail page because the DCM module is not compatible with the detail page. 



We will create a request for the R&D team to implement functionality to create a DCM in the detail pages as well. 

 

Best regards,

Bogdan

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Hi Team,

 

I urgently need to confirm if we can install the package with the development done on instance with version 7.18.5.1500 to the instance with the new version, i.e, 8.0.

 

Please confirm.

 

Best regards

 

Sarika

 

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Hello Sarika, 

 

We do not recommend transferring customizations with a package between instances with different versions as it may lead to the errors while applying customizations and as a result affect the system.

 

I'd suggest to first update the instances to the same version, double-check whether the customizations are still working properly and then proceed with transferring it from one instance to another.

Hope it clarifies!

Best regards,

Anastasiia

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