Sales_Creatio_enterprise_edition

11:12 May 22, 2023

Hi Community,

I copy the business process 'Create Opportunity from Lead v7.8.0' part of the OOB package 'OpportunityManagement' to my current package because i have to add an extra logic into it.

Question:

After copying the business process to our custom pacakge, should i deactivate the OOB process, and just keep the modified one in my custom package ?

All the best

Sasori

3 comments

Best reply

Kalymbet Anastasia

10:56 May 23, 2023

Hello,

After copying and making modifications to the 'Create Opportunity from Lead v7.8.0' out-of-the-box (OOB) business process, it is advisable to deactivate it. Deactivating the OOB process ensures that only your customized version in the custom package is active and utilized in your system.

By deactivating the OOB process, you prevent conflicts and confusion that may arise from having multiple active processes with the same functionality.

Sasori Oshigaki

10:49 May 23, 2023

Hi, any update regarding the issue ?

Kalymbet Anastasia

10:56 May 23, 2023

Hello,

By deactivating the OOB process, you prevent conflicts and confusion that may arise from having multiple active processes with the same functionality.

Sasori Oshigaki

11:24 May 23, 2023

Thanks for the recommendation Anastasia

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Sales_Creatio_enterprise_edition

7.18

Process logs no deletion

Franck Lehmann

18:24 May 15, 2023

Hi all,

There have been loads of messages on this matter but not seen any correct answer for the process logs cleanup.

I am running onsite with the 7.18.5 on Windows.

I have a retention of 30 days in the settings but process logs from 1st of April to the 15th are still there. I have now in production a big chain of processes and those are generating a lot of subprocess calls. I am facing a slow down in the process logs browsing and opening a single process logs takes long time.

The amount of process logs is now over 1.5 million records...

How can have a correct cleanup of the process logs ? Why the cleanup is not working correctly ?

1 comments

Bogdan

18:28 May 15, 2023

Hi Franck,

We recommend using a basic automatic mechanism in order to reduce the size of the tables.

Creatio automatically archives completed and canceled processes that remain in the [ Process log ] section list for more than a set period. The default archiving period is 30 days.

As for the system settings. If you want the process logs to be deleted from the system within 30 days, you need the sum of values of the syssettings ProcessLogArchivingPeriod and ArchiveDataExpirationTerm to be equal to 30 days. It's also worth mentioning that if you set a value of the setting to 0 it will be disabled and the records won't be archived at all.

Let's say you set ProcessLogArchivingPeriod to be 15 days, and ArchiveDataExpirationTerm to 15 days as well.

Then, let's say the process is being completed on 01.01.2022, then on 16.01.2022 the process log record will be archived and on 01.02.2022 it will be deleted.

Please find more information here.

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Sales_Creatio_enterprise_edition

8.0

The application attempted to perform an operation not allowed by the security policy. To grant this application the required permission please contact your system administrator or change the application's trust level in the configuration file.

Mohith Chowdary Akkineni

09:06 May 11, 2023

2 comments

keith schmitt

23:35 May 11, 2023

In your web config add this to the system.web section <trust level="Full" />

<system.web>

<trust level="Full" />

</system.web>

Anastasiia Zhuravel

12:59 May 12, 2023

Hello,

The mentioned error indicates that the application cannot access the DB.

Please double-check the access parameters specified in ConnectionStrings.config file.

Best regards,

Anastasiia

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SECTION CASES

Sales_Creatio_enterprise_edition

8.0

Change Case - Large Volume

Mai

06:43 May 09, 2023

Hi,

Due to a system change I now have over 1,000 records that need the change case launched. Is there an efficient and quick way to do this?

Thanks, Mai

3 comments

Anton Starikov

19:09 May 09, 2023

Hi!

Currently there is no possibility of mass records edition (like assigning an owner to multiple records), however, you can do it with the simple business process. Here is the example with the Accounts.

I used to have different owners:

but after running this process

all of them were changed to the Supervisor:

We have already registered the idea for our R&D team to implement this functionality in further releases. I will assign your case to this project in order to increase its priority.

Best regards,

Anton

Damien Collot

12:00 May 10, 2023

Yes please !

Vladimir Sokolov

12:58 Jul 14, 2023

Anton Starikov,

Could you please reshare your pictures - they are not shown now. And changing Case is not the same as changing Owner, as I understand

Thank you!

Vladimir

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Sales_Creatio_enterprise_edition

8.0

Configuration page keep on loading

SUDHAKAR JANGAM

08:18 May 04, 2023

In configuration page, page keeps on loading when I open the properties of the package / compile / package dependency diagram etc.

6 comments

Anastasiia Zhuravel

08:54 May 04, 2023

Hello,

Is there any specific error on UI or in browser console?

Best regards,

Anastasiia

SUDHAKAR JANGAM

08:57 May 04, 2023

Anastasiia Zhuravel,

Hello,

there is no error in console. it keeps on loading.

Regards,

Sudhakar J.

Anastasiia Zhuravel

09:10 May 04, 2023

SUDHAKAR JANGAM,

Hi,

Please contact support team via support@creatio.com as it's hard to identificate the root cause of the issue with no access to the site.

Best regards,

Anastasiia

SUDHAKAR JANGAM

13:14 May 04, 2023

Anastasiia Zhuravel,

Hi,

Following error is coming in browser console:

WebitelModule.js:1577 WebSocket connection to 'wss://webitel-switch.creatio.com:8082/' failed:

connect @ WebitelModule.js:1577

WebitelModule.js:16 ========WebSocket Status========

WebitelModule.js:17 Status: 3

WebitelModule.js:1591 Event {isTrusted: true, type: 'error', target: WebSocket, currentTarget: WebSocket, eventPhase: 2, …}

that._webSocket.onerror @ WebitelModule.js:1591

De @ polyfills.20e0161dc33d636e.js:17

invokeTask @ polyfills.20e0161dc33d636e.js:11

onInvokeTask @ 651.a730b9316c400eb2.js:51

invokeTask @ polyfills.20e0161dc33d636e.js:11

runTask @ polyfills.20e0161dc33d636e.js:11

invokeTask @ polyfills.20e0161dc33d636e.js:11

F @ polyfills.20e0161dc33d636e.js:36

x @ polyfills.20e0161dc33d636e.js:36

WebitelModule.js:16 ========WebSocket Status========

WebitelModule.js:17 Status: 3

WebitelModule.js:1595 WebSocket conection closed

all-combined.js?v=8.0.8.4758:41 2023-05-04 15:42:36,0536 [Telephony] "Disconnected"

WebitelModule.js:1603 will reconnect in 640 sec.

Regards,

Sudhakar Jangam

Mira Dmitruk

14:56 May 04, 2023

SUDHAKAR JANGAM,

Please register this issue for our support team directly at support@creatio.com so we could investigate it properly.

Mira Dmitruk

12:15 Dec 21, 2023

Ziad Kaka,

Please note that this issue can be solved via registering a case directly for our Creatio Support team at support@creatio.com.

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Custom Details

count

Sales_Creatio_enterprise_edition

8.0

How may we implement the “items:” in our custom detail to display the items count as in the product in order detail?

Andrew Sheng

18:40 May 01, 2023

Hi community,

How may we implement the “items:” in our custom detail to display the items count as in the product in order detail?

Furthermore, how can I get the number of currently displayed detail items and the total detail items respectively in the method of detail's client module?

Many thanks,

Andrew

1 comments

Oleg Drobina

19:53 May 01, 2023

Hello Andrew,

Just review how the logic of the summaryCountValue, summaryCountCaption and updateSummary method is implemented in the OrderProductDetailV2 schema and perform the same setup in your detail. You only need to debug the logic execution, all the logic is client-side.

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Sales_Creatio_enterprise_edition

Versions of application "8.0.6.3522" and configuration "7.18.4" are incompatible

Francine Braese

20:54 Apr 24, 2023

Hello, we updated our QA system to 8.0.6 a few weeks ago and everything had been running smoothly until today. We are now getting the following error. We have not made any changes to the configuration files for weeks so don't understand what caused this or how to fix it. Please advise.

Versions of application "8.0.6.3522" and configuration "7.18.4" are incompatible
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
 
Exception Details: Terrasoft.Common.AppStartupException: Versions of application "8.0.6.3522" and configuration "7.18.4" are incompatible
 
Source Error:
 
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
 
Stack Trace:
 
 
[AppStartupException: Versions of application "8.0.6.3522" and configuration "7.18.4" are incompatible]
   Terrasoft.Core.AppConnection.CheckConfigurationVersion() +191
   Terrasoft.Core.AppConnection.Initialize() +559
   Terrasoft.WebApp.Loader.Global.InitializeAppConnection() +152
   Terrasoft.WebApp.Loader.Global.Application_Start(Object sender, EventArgs e) +233
 
[HttpException (0x80004005): Versions of application "8.0.6.3522" and configuration "7.18.4" are incompatible]
   System.Web.HttpApplicationFactory.EnsureAppStartCalledForIntegratedMode(HttpContext context, HttpApplication app) +517
   System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo[] handlers) +185
   System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr appContext, HttpContext context) +168
   System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context) +277
   System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext) +369
 
[HttpException (0x80004005): Versions of application "8.0.6.3522" and configuration "7.18.4" are incompatible]
   System.Web.HttpRuntime.FirstRequestInit(HttpContext context) +532
   System.Web.HttpRuntime.EnsureFirstRequestInit(HttpContext context) +111
   System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) +724
 
Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.8.4494.0

3 comments

Vishay Kerai

12:22 Apr 25, 2023

Hi, I've had this exact error message before. I got it when trying to update my local development environment by updating the binaries and restoring the database backup of my previous version into the new version (which is not the right way to update environment versions, see below). Quick question, I assume this is an on-prem environment and if so did you use the update guide utility to perform this update?

https://academy.creatio.com/docs/release/update-guide/update-guide

It's necessary to use this utility for all environment updates to newer versions as it performs metadata updates at the database level that otherwise do not get made producing this error.

(Note, if using the updater for versions beyond 8.0 you may need to raise a support ticket requesting the scenario file and binaries as the downloader script did not create those for me after version 8.0.1)

Kyrylo Iudin

14:40 Apr 25, 2023

Hello Francine,

Thank you for your post. We already processed your request to our support team and will provide you with a resolution in scopes of the request placed to our support team.

Have a nice day!

Francine Braese

16:13 Apr 25, 2023

Vishay Kerai,

thank you so much for your response and sharing your experience!

This is an on-prem environment and we did use the update guide utility to perform the update. We also used the scenario file and binaries Creatio provided. The oddest part of this issue is that it occurred weeks after the update finished successfully.

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detail

Grouping

Sales_Creatio_enterprise_edition

7.18

Nesting a detail within a field group

Cristopher Montgomery

20:49 Apr 24, 2023

Hi all,

In Creatio 7, is there a way to nest a detail within a field group?

1 comments

Cristopher Montgomery

12:24 Apr 25, 2023

Nevermind, I've found a solution by changing the parent name to the field group name.

				"operation": "insert",
				"name": "My Detail",
				"values": {
					"itemType": 2,
					"markerValue": "added-detail"
				},
				"parentName": "My Field Group",
				"propertyName": "items",
				"index": 1

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Sales_Creatio_enterprise_edition

8.0

How to resolve "An item with the same key has already been added" issue?

Pavan Manne

14:39 Apr 24, 2023

I am getting an error message that says "" when I try to update a record.

I have tried to troubleshoot this error by reviewing the data in the system and ensuring that there are no duplicate records or keys. However, the error message still persists.

Could you please help me to resolve this issue?

1 comments

Best reply

Oleg Drobina

22:55 Apr 28, 2023

Hello,

The reason for this issue was in the duplicates in the SysSchemaUserProperty table related to the "false" state of the "Enabled" property of two DCMs. As a result of this the system couldn't form structure for all DCMs properly and this resulted in the error messages in two modal boxes you presented in the screenshot.

Oleg Drobina

22:55 Apr 28, 2023

Hello,

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printable

hideEmptyColumns

Sales_Creatio_enterprise_edition

8.0

Hide empty columns in a printable

Mariam Moufaddal

13:58 Apr 19, 2023

Hello Community,

Is there a way to hide empty columns of a table in a printable?

Thank you

1 comments

Orkhan

15:09 Apr 19, 2023

Hello,

Unfortunately, as for now, there is no possibility to implement your business task and we do have the correspondent problem registered on our side and R&D team is currently working on implementing this new functionality in one of the future releases of the application.

Thank you for helping us to make our application better.

Best regards,

Orkhan

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