We are trying to set up a default case in DCM for our Leads, but I cannot see a way to achieve this with the GUI editor - we can either specify some other set of values for the "Which column determines which case to use with a record?" column, or can specify that that column is not filled in, but our use case is such that it should choose this default case when either the column is not populated or the column is populated by any values not specified in other Cases' filters. Can this be done in some way I'm missing?

 

Thanks in advance.

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Hello,



Unfortunately, the desired behavior cannot be configured in such a way out of the box. You can only use a set of values for the "Which column determines which case to use with a record?" column or can specify that that column is not filled in separately on standard DCM tools.



We believe that default case managing can be achieved by means of development.



Thank you.

Hi Serhii, do you know what sort of development this would entail? I tried modifying the case's metadata in a trial environment using a filter generated by adding a static filter to a data list, but the case management designer failed to load properly when I'd done that and the Lead that would match the modified query didn't have any DCM bar against it when I loaded it, so it didn't seem to work.

 

The only other thing I can think of would be to have an additional redundant field that's based on the column(s) that are wanted (and automatically gets updated as they do) that stores the Case required, but it's not the most elegant solution. Would be nice to hear if there is some method I've not thought of?

 

Thanks,

Harvey

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Hi, in the Freedom UI currency fields, there doesn't appear to be any display of the currency being used or any ability to switch to an alternative currency. I've got more than one currency in the [Currencies] lookup, but the number field just appears to be a regular decimal field for data entry and viewing. I cannot find any details or guides on this in the Creatio Academy besides one article about adding a currency field that doesn't end up having the currency shown or assignable when following the guide in 8.0.10 or 8.1: https://academy.creatio.com/docs/user/nocode_platform/element_setup_examples/fields_and_inputs/number_field/set_up_a_number_field

 

We need a field that can be set to different currencies depending on the account.

 

Any help greatly appreciated.

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Hello Harvey, 



Thank you for bringing our attention to this. 

We have contacted our R&D team regarding this matter. 

Indeed, the field currently appears as an ordinary number field without any additional logic added. 

However, they have a task being already created to improve this functionality in future releases. 

In one of the minor releases of 8.2 to be precise. 



Kind regards,

Roman

Hello Harvey, 



Thank you for bringing our attention to this. 

We have contacted our R&D team regarding this matter. 

Indeed, the field currently appears as an ordinary number field without any additional logic added. 

However, they have a task being already created to improve this functionality in future releases. 

In one of the minor releases of 8.2 to be precise. 



Kind regards,

Roman

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Hi Community,

The normal behaviour of a MiniPage in Freedom UI, is that after filling the data and saving, the Section List Page is opened.

We want that after the Clicking Save on the Mini Page, the created record (Form Page) opens.

How can this be acheived ?

Sasori

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To accomplish this you’ll need to add a handler for the save event, see https://customerfx.com/article/adding-code-to-the-save-event-of-a-creat…

Then in that handler you can open the edit page. See https://customerfx.com/article/adding-code-to-the-save-event-of-a-creat…

Ryan

Thank you very much for the very useful information Ryan.

You have provided the same link both times.

Did you intend to insert a separate link for the handler that opens the Edit Page ?

Sasori

Sasori Oshigaki,

 

It will either be this link if you want to open the standard edit page form for the entity, taking into account any rules you have in place for which form gets opened: https://customerfx.com/article/opening-an-edit-page-to-add-or-edit-a-record-via-code-in-a-creatio-freedom-ui-page/

 

Or this link if you want to be able to specify a particular edit page for the entity (i.e. if there are multiple edit pages and you want to open a specific one different from what would be opened based on the rules you set up for some reason): https://customerfx.com/article/opening-an-edit-page-to-add-or-edit-a-record-via-code-in-a-creatio-freedom-ui-page/

 

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Hi Community,

Can you please provide us a similar example about the attribute that is used for the page title ?

We would like to create a Label, that is based on an attribute (dynamic values) and not on static text.

 

Thank you

Sasori

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Hi all,

 

I have a client who uses an unlimited multi-line text field in a detail and they would like to be able to see Line-breaks in the tile view of said detail.

 

Detail page view





Detail tile view

Is this possible?

Nb. We are using version 8 of creatio and the Freedom shell but the not Freedom pages.

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Hello,



Unfortunately, it is impossible to implement line breaks in the tile view of a detail with basic tools. However, you can try to accomplish this task with the help of development.



A task has already been registered in our R&D team to consider and implement such a feature in future releases. Thank you for helping us to improve our product.

Hello,



Unfortunately, it is impossible to implement line breaks in the tile view of a detail with basic tools. However, you can try to accomplish this task with the help of development.



A task has already been registered in our R&D team to consider and implement such a feature in future releases. Thank you for helping us to improve our product.

+1 priority for this feature

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Hi Comunity,

We have a lookup (Contact) in a custom Section. When the modal page of the Contact opens we would like another default field and not the 'Full Name' to be the default one

Example:

How it is :

How we would like it to be:

How can this be achieved ?

Sasori

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Best reply

Hello!

 

Unfortunately, it's impossible to make such a change with basic tools, only by development. 



We've registered it in our R&D team backlog for consideration and implementation in future application releases.

 

Examples of the implementation of your task are available here https://community.terrasoft.ua/questions/sdelat-mobilnyy-telefon-standa….



Best regards,

Mariia

Hi Community,

Any update ?

Hello!

 

Unfortunately, it's impossible to make such a change with basic tools, only by development. 



We've registered it in our R&D team backlog for consideration and implementation in future application releases.

 

Examples of the implementation of your task are available here https://community.terrasoft.ua/questions/sdelat-mobilnyy-telefon-standa….



Best regards,

Mariia

Thank you very much Mariia!

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Hi, can PDFs be printed using Printables? Or, is there another way to print PDFs?



There was a post that this was disabled in 7.14, but was coming back.

https://community.creatio.com/questions/ms-word-printable-template?_gl=….

It was possible using FastReports, but this has been retired in 8.0.3.

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Hello,

 

As of now, the PDF conversion functionality is not available in the ootb version of the system.



Currently, we can recommend using the PDF conversion feature in MS Word by using the "Save As" option.



As a workaround, if it is necessary to prevent users from making changes to the PDF file after exporting:

You can upload a Word file with a password for modifications as a template for the printable. This way, the necessary data will be included in the file, but it will not be possible to make changes without knowing the password.



Additionally, we can suggest an alternative approach:

Use the marketplace addon "Aspose.PDF connector for Creatio" - https://marketplace.creatio.com/app/asposepdf-connector-creatio



Best regards,

Yuliya

Hello,

 

As of now, the PDF conversion functionality is not available in the ootb version of the system.



Currently, we can recommend using the PDF conversion feature in MS Word by using the "Save As" option.



As a workaround, if it is necessary to prevent users from making changes to the PDF file after exporting:

You can upload a Word file with a password for modifications as a template for the printable. This way, the necessary data will be included in the file, but it will not be possible to make changes without knowing the password.



Additionally, we can suggest an alternative approach:

Use the marketplace addon "Aspose.PDF connector for Creatio" - https://marketplace.creatio.com/app/asposepdf-connector-creatio



Best regards,

Yuliya

Is there a plan to reinclude PDF exports OOTB at some point ?

 

Yuliya Gritsenko,

Yuliya, thanks for the response  That's frustrating...hope it will be added back soon.

Raoul,

Hello,

 

We have registered an idea and forwarded it to the corresponding R&D team for further review.

Unfortunately, there is no exact ETA as of now.

 

Best regards,

Yuliya

Yuliya Gritsenko,

Thank you.

Yuliya Gritsenko,

 

 

I've tried to use that marketplace extension following all the steps but I get an error when trying to generate a printable in PDF format. Do you know if there is any incidence or recent bug with that extension?



Regards

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Hello everyone,

Previously, I posted a question in this forum to find out if it's possible to send webhooks from Creatio to my external REST API. According to the documentation, it seems that only receiving webhooks from an external service is supported. In response, I was suggested to create a process in the control panel and configure actions to listen for changes in some model and then send that information to my web service.

So far, I've followed these two steps:

  1. I created a web service and configured its headers and parameters.

  2. I created a process that listens for changes in a model, such as Opportunity, and then sends that information to my web service (which is my REST API).

I managed to do this process manually, but currently, I'm developing an integration with Node.js, and I'm consuming Creatio's OData4 REST API. My goal is to automate these two previous steps using code.

My questions are as follows:

  1. Is it possible to create a web service from Creatio's REST API?

  2. Is it possible to create a process using native C# code or metadata from the REST API?

I appreciate any guidance you can provide!

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Hi!

 

1. The web services themselves are suggested to be made by the following guide: https://academy.creatio.com/docs/7-18/developer/back_end_development/we…

You can test a different approach such as described however there is no official confirmation that it can be achieved by REST API request.

 

2. Creating processes using native C# code or metadata from the REST API in Creatio involves more advanced customization. The Creatio platform does support server-side scripting with C# and provides access to metadata through its API. Here is some reference info to consider: https://academy.creatio.com/docs/developer/development_tools/delivery/c…

 

Hope it helps and best of luck with your project!

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Hello everyone,

Previously, I posted a question in this forum to find out if it's possible to send webhooks from Creatio to my external REST API. According to the documentation, it seems that only receiving webhooks from an external service is supported. In response, I was suggested to create a process in the control panel and configure actions to listen for changes in some model and then send that information to my web service.

So far, I've followed these two steps:

  1. I created a web service and configured its headers and parameters.

  2. I created a process that listens for changes in a model, such as Opportunity, and then sends that information to my web service (which is my REST API).

I managed to do this process manually, but currently, I'm developing an integration with Node.js, and I'm consuming Creatio's OData4 REST API. My goal is to automate these two previous steps using code.

My questions are as follows:

  1. Is it possible to create a web service from Creatio's REST API?

  2. Is it possible to create a process using native C# code or metadata from the REST API?

I appreciate any guidance you can provide!

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Show all comments

Hello everyone,

Previously, I posted a question in this forum to find out if it's possible to send webhooks from Creatio to my external REST API. According to the documentation, it seems that only receiving webhooks from an external service is supported. In response, I was suggested to create a process in the control panel and configure actions to listen for changes in some model and then send that information to my web service.

So far, I've followed these two steps:

  1. I created a web service and configured its headers and parameters.

  2. I created a process that listens for changes in a model, such as Opportunity, and then sends that information to my web service (which is my REST API).

I managed to do this process manually, but currently, I'm developing an integration with Node.js, and I'm consuming Creatio's OData4 REST API. My goal is to automate these two previous steps using code.

My questions are as follows:

  1. Is it possible to create a web service from Creatio's REST API?

  2. Is it possible to create a process using native C# code or metadata from the REST API?

I appreciate any guidance you can provide!

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1 comments