Sales_Creatio_enterprise_edition

Configuration page keep on loading

SUDHAKAR JANGAM

08:18 May 04, 2023

In configuration page, page keeps on loading when I open the properties of the package / compile / package dependency diagram etc.

6 comments

Anastasiia Zhuravel

08:54 May 04, 2023

Hello,

Is there any specific error on UI or in browser console?

Best regards,

Anastasiia

SUDHAKAR JANGAM

08:57 May 04, 2023

Anastasiia Zhuravel,

Hello,

there is no error in console. it keeps on loading.

Regards,

Sudhakar J.

Anastasiia Zhuravel

09:10 May 04, 2023

SUDHAKAR JANGAM,

Hi,

Please contact support team via support@creatio.com as it's hard to identificate the root cause of the issue with no access to the site.

Best regards,

Anastasiia

SUDHAKAR JANGAM

13:14 May 04, 2023

Anastasiia Zhuravel,

Hi,

Following error is coming in browser console:

WebitelModule.js:1577 WebSocket connection to 'wss://webitel-switch.creatio.com:8082/' failed:

connect @ WebitelModule.js:1577

WebitelModule.js:16 ========WebSocket Status========

WebitelModule.js:17 Status: 3

WebitelModule.js:1591 Event {isTrusted: true, type: 'error', target: WebSocket, currentTarget: WebSocket, eventPhase: 2, …}

that._webSocket.onerror @ WebitelModule.js:1591

De @ polyfills.20e0161dc33d636e.js:17

invokeTask @ polyfills.20e0161dc33d636e.js:11

onInvokeTask @ 651.a730b9316c400eb2.js:51

invokeTask @ polyfills.20e0161dc33d636e.js:11

runTask @ polyfills.20e0161dc33d636e.js:11

invokeTask @ polyfills.20e0161dc33d636e.js:11

F @ polyfills.20e0161dc33d636e.js:36

x @ polyfills.20e0161dc33d636e.js:36

WebitelModule.js:16 ========WebSocket Status========

WebitelModule.js:17 Status: 3

WebitelModule.js:1595 WebSocket conection closed

all-combined.js?v=8.0.8.4758:41 2023-05-04 15:42:36,0536 [Telephony] "Disconnected"

WebitelModule.js:1603 will reconnect in 640 sec.

Regards,

Sudhakar Jangam

Mira Dmitruk

14:56 May 04, 2023

SUDHAKAR JANGAM,

Please register this issue for our support team directly at support@creatio.com so we could investigate it properly.

Mira Dmitruk

12:15 Dec 21, 2023

Ziad Kaka,

Please note that this issue can be solved via registering a case directly for our Creatio Support team at support@creatio.com.

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Question

Custom Details

count

How may we implement the “items:” in our custom detail to display the items count as in the product in order detail?

Andrew Sheng

18:40 May 01, 2023

Hi community,

How may we implement the “items:” in our custom detail to display the items count as in the product in order detail?

Furthermore, how can I get the number of currently displayed detail items and the total detail items respectively in the method of detail's client module?

Many thanks,

Andrew

1 comments

Oleg Drobina

19:53 May 01, 2023

Hello Andrew,

Just review how the logic of the summaryCountValue, summaryCountCaption and updateSummary method is implemented in the OrderProductDetailV2 schema and perform the same setup in your detail. You only need to debug the logic execution, all the logic is client-side.

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Question

Versions of application "8.0.6.3522" and configuration "7.18.4" are incompatible

Francine Braese

20:54 Apr 24, 2023

Hello, we updated our QA system to 8.0.6 a few weeks ago and everything had been running smoothly until today. We are now getting the following error. We have not made any changes to the configuration files for weeks so don't understand what caused this or how to fix it. Please advise.

Versions of application "8.0.6.3522" and configuration "7.18.4" are incompatible
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
 
Exception Details: Terrasoft.Common.AppStartupException: Versions of application "8.0.6.3522" and configuration "7.18.4" are incompatible
 
Source Error:
 
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
 
Stack Trace:
 
 
[AppStartupException: Versions of application "8.0.6.3522" and configuration "7.18.4" are incompatible]
   Terrasoft.Core.AppConnection.CheckConfigurationVersion() +191
   Terrasoft.Core.AppConnection.Initialize() +559
   Terrasoft.WebApp.Loader.Global.InitializeAppConnection() +152
   Terrasoft.WebApp.Loader.Global.Application_Start(Object sender, EventArgs e) +233
 
[HttpException (0x80004005): Versions of application "8.0.6.3522" and configuration "7.18.4" are incompatible]
   System.Web.HttpApplicationFactory.EnsureAppStartCalledForIntegratedMode(HttpContext context, HttpApplication app) +517
   System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo[] handlers) +185
   System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr appContext, HttpContext context) +168
   System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context) +277
   System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext) +369
 
[HttpException (0x80004005): Versions of application "8.0.6.3522" and configuration "7.18.4" are incompatible]
   System.Web.HttpRuntime.FirstRequestInit(HttpContext context) +532
   System.Web.HttpRuntime.EnsureFirstRequestInit(HttpContext context) +111
   System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) +724
 
Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.8.4494.0

3 comments

Vishay Kerai

12:22 Apr 25, 2023

Hi, I've had this exact error message before. I got it when trying to update my local development environment by updating the binaries and restoring the database backup of my previous version into the new version (which is not the right way to update environment versions, see below). Quick question, I assume this is an on-prem environment and if so did you use the update guide utility to perform this update?

https://academy.creatio.com/docs/release/update-guide/update-guide

It's necessary to use this utility for all environment updates to newer versions as it performs metadata updates at the database level that otherwise do not get made producing this error.

(Note, if using the updater for versions beyond 8.0 you may need to raise a support ticket requesting the scenario file and binaries as the downloader script did not create those for me after version 8.0.1)

Kyrylo Iudin

14:40 Apr 25, 2023

Hello Francine,

Thank you for your post. We already processed your request to our support team and will provide you with a resolution in scopes of the request placed to our support team.

Have a nice day!

Francine Braese

16:13 Apr 25, 2023

Vishay Kerai,

thank you so much for your response and sharing your experience!

This is an on-prem environment and we did use the update guide utility to perform the update. We also used the scenario file and binaries Creatio provided. The oddest part of this issue is that it occurred weeks after the update finished successfully.

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Question

detail

Grouping

Nesting a detail within a field group

7.18

Cristopher Montgomery

20:49 Apr 24, 2023

Hi all,

In Creatio 7, is there a way to nest a detail within a field group?

1 comments

Cristopher Montgomery

12:24 Apr 25, 2023

Nevermind, I've found a solution by changing the parent name to the field group name.

				"operation": "insert",
				"name": "My Detail",
				"values": {
					"itemType": 2,
					"markerValue": "added-detail"
				},
				"parentName": "My Field Group",
				"propertyName": "items",
				"index": 1

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Question

How to resolve "An item with the same key has already been added" issue?

Pavan Manne

14:39 Apr 24, 2023

I am getting an error message that says "" when I try to update a record.

I have tried to troubleshoot this error by reviewing the data in the system and ensuring that there are no duplicate records or keys. However, the error message still persists.

Could you please help me to resolve this issue?

1 comments

Best reply

Oleg Drobina

22:55 Apr 28, 2023

Hello,

The reason for this issue was in the duplicates in the SysSchemaUserProperty table related to the "false" state of the "Enabled" property of two DCMs. As a result of this the system couldn't form structure for all DCMs properly and this resulted in the error messages in two modal boxes you presented in the screenshot.

Oleg Drobina

22:55 Apr 28, 2023

Hello,

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Question

printable

hideEmptyColumns

Hide empty columns in a printable

Mariam Moufaddal

13:58 Apr 19, 2023

Hello Community,

Is there a way to hide empty columns of a table in a printable?

Thank you

1 comments

Orkhan

15:09 Apr 19, 2023

Hello,

Unfortunately, as for now, there is no possibility to implement your business task and we do have the correspondent problem registered on our side and R&D team is currently working on implementing this new functionality in one of the future releases of the application.

Thank you for helping us to make our application better.

Best regards,

Orkhan

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Question

Remove Account Panel in opportunity Section

18:02 Apr 17, 2023

Does anyone know how to easily hide/remove the Account/Customer panel (see image) in the Opportunity Page?

6 comments

Best reply

LÉZORAY Nicolas

18:50 Apr 17, 2023

Hi Rob,

I think the simplest way to do that is to use CSS

If you look at the code Source the Div id is "ClientProfile"

So you can add a CSS file to your opportunity page:

And you create a CSS file in which you add a display none for the id:

LÉZORAY Nicolas

18:50 Apr 17, 2023

Hi Rob,

I think the simplest way to do that is to use CSS

If you look at the code Source the Div id is "ClientProfile"

So you can add a CSS file to your opportunity page:

And you create a CSS file in which you add a display none for the id:

19:10 Apr 17, 2023

LÉZORAY Nicolas,

Perfect. Thanks!

13:46 Apr 26, 2023

LÉZORAY Nicolas,

Hi Nicolas

Just to follow up on this if I wanted to remove the 'Actions' drop down from this page also would it be something similar. Thanks

LÉZORAY Nicolas

17:47 Apr 26, 2023

Hello Robert !

Yes like this in the Oppotunity CSS file :

#OpportunitySectionV2SeparateModeActionsButtonButton-wrapperEl {
	display: none;
}

10:50 Apr 27, 2023

LÉZORAY Nicolas,

I did this in the OrderPageV2 with the code above but just replaced the page

#OrderPageV2SeparateModeActionsButtonButton-wrapperEl {

display: none;

}

But this did not work. Does the button in this page have a different name?

thanks

11:29 Apr 28, 2023

LÉZORAY Nicolas,

Further to above your solution on the section page works great but i cannot get it to work on the record page (OrderPageV2). Tried changing the button name but no joy. Any thoughts Nicolas?

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Question

event

sub-process

OrderProducts

How do I get the status of an order from its order product's OrderProductInserting event sub-process?

Andrew Sheng

18:32 Apr 15, 2023

Hi community,

When an order is completed (status), we need to prevent users from adding order product either by clicking the + button, or by data import.

So I enabled the Before record added event of OrderProduct, and created the OrderProductInserting event sub-process trying to stop new orderproduct added if its relating order's status is completed.

I have tried successfully to stop orderproduct from adding as the code screenshots provided here. But what I don't know is how to get the order's status from within the method OrderProductInserting() so that I can call the ThrowInsertException() function to stop the order product added.

Any code example will be very appreciated!

Andrew

2 comments

Best reply

Dmytro Vovchenko

15:54 Apr 19, 2023

Hello Andrew,

Here is an example of how to read OrderStatus Id inside the event process:

var order = Entity.GetTypedColumnValue&lt;Guid&gt;("OrderId");
			var orderESQ = new EntitySchemaQuery(UserConnection.EntitySchemaManager, "Order");
			orderESQ.UseAdminRights = true;
			orderESQ.AddColumn("Id");
			orderESQ.AddColumn("Status");
			var entity = orderESQ.GetEntity(UserConnection, order);
    		var status = entity.GetColumnValue("StatusId").ToString();
    		if (status == "{Completed OrderStatus Id}"){
    			// DO Something
    		}

Dmytro Vovchenko

15:54 Apr 19, 2023

Hello Andrew,

Here is an example of how to read OrderStatus Id inside the event process:

var order = Entity.GetTypedColumnValue&lt;Guid&gt;("OrderId");
			var orderESQ = new EntitySchemaQuery(UserConnection.EntitySchemaManager, "Order");
			orderESQ.UseAdminRights = true;
			orderESQ.AddColumn("Id");
			orderESQ.AddColumn("Status");
			var entity = orderESQ.GetEntity(UserConnection, order);
    		var status = entity.GetColumnValue("StatusId").ToString();
    		if (status == "{Completed OrderStatus Id}"){
    			// DO Something
    		}

Andrew Sheng

11:38 Apr 20, 2023

Hi Dmytro, appreciate very much for the help. It works!

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Question