Is it possible to bind knowledge base articles to packages, or in some other way move them between environments in an effective way? The client wants to be able to set up articles in their Pre environment and transfer them into Prod when ready, but the documentation doesn't provide information on the...MoreLess
Hi all, Does anybody know how to store data in a rich text field without the HTML tag? There's an example in the knowledge base section; it has 2 columns ("Notes" with the "Rich text" data type to display and save article data with the html tag and "NotHtmlNote" with the "unlimited length data" data type that stores the article value without the html tag), but I don't know how it works.
The way that the OOTB KB area does it is it binds an attribute to the crt.RichTextEditor control's "plainText" property. This returns the text...MoreLess
The way that the OOTB KB area does it is it binds an attribute to the crt.RichTextEditor control's "plainText" property. This returns the text...MoreLess
I would like to have the ability to IFrame, use HTML, and/or Markdown language within the knowledge base section. This will greatly increase our ability to provide more detailed walkthroughs for our agents, with a central location for other assets like images.
We are trying to add a new Knowledge base article in the KB section and linking it to case for a certain case category but when we create a case of a category the Knowledge base detail in the case doesn’t show up the KB linked to that category.
