Hello all,

 

I am working on Freedom UI interfaces for a client's self service portal. However our portal users are unable to open the User profile page to make changes to their information. When they click on the button in the top right where their user icon is, the portal user receives an endless loading screen.

 

The problem does not occur for internal users so I don't believe it's an error on the page. I can't find a permission related to it. Seems strange that portal users wouldn't be able to edit their profile

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Hello,

Try the following steps:
1. Log in to your site (not portal) under Supervisor
2. Go to System Settings and select Enable2FA
3. Check the checkbox 'allow reading for portal users'
4. Have the portal user clear the cache and cookies in the browser and try to enter User profile again

Hello,

Try the following steps:
1. Log in to your site (not portal) under Supervisor
2. Go to System Settings and select Enable2FA
3. Check the checkbox 'allow reading for portal users'
4. Have the portal user clear the cache and cookies in the browser and try to enter User profile again

That worked! Thanks

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