Email notification when case is open directly from Case section

Hi all,


Is there a settings to notify user when a ticket is open directly in the Case section?

We are basically registering cases through email, and it works fine, but if I register a case directly in the Case section there is no notification to the user.


User only receive email if I send an email from the case, meaning not automatically.


Any thougths?

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This behavior can be achieved using the OOB functionality.

This article will help you with the setup:


Please, pay attention to this block:

It will guide you through the necessary settings.


Hanna Skalko, 

Thank you, I will take a look on them

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