Question

Hi Team,

We were trying to filter out the account classification. However, we were not able to add the field account classification which is present in the account section to filters. is there a way to add them into the filter so that it can be searched quickly? 

 

 

 

Thank you in advance, Gokul

 

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2 comments

Hello Gokul,

This field that you are trying to add to the filtration is a detail and detail values cannot be read using 1 level filter. To achieve your task you need to build a complex filter using Academy article here.

Best regards,

Oscar

Thank you for replying Oscar. I tried adding the advanced filter too but the account classification is not coming as an option in the filter

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Question

Hi Team, 

BPM is running in SQL server and we were planning to change the recovery model of the database to full recovery from simple recovery model for attaining the point in time recovery. As far as I knew it will not affect the BPM. Still wanted to confirm if there is any drawback in doing so. Thank you in advance. 

Gokul

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2 comments

Dear Gokul,

You will not have any difficulties with the application after changing the recovery model. The only difference that is in the database size. Since it will be bigger, you would need to have more free disc space not to affect system performance. 

Best regards,

Dean

Thank you Dean :)

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Question

Hi Team,

Is there a way to list out all the permissions of all the system users in one go. We are in the process of finetuning the user access as everyone is having a higher level of permissions. I am okay if I can do it via SQL too. Please let me know if this can be achieved in BPM. Via SQL is also fine. Thank you in advance 

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2 comments

Hello Gokul!

Unfortunately, this kind of information can not be stored in bpm'online in the way you'd like to have it. As the matter of fact organizational structure can be rather complicated thus displaying of this information in the interface can not be implemented.

You can try to build basic tree of access rights using the following tables and SELECT SQL queries:

- SysAdminUnit (stores information about system users and roles)

- SysAdminUnitInRole (stores information about assigned roles to users)

Bogdan Spasibov,

Thank you :)

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Question

How to add multiple new products on the product page. Is there way to create multiple new products?  

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1 comments

Hi,

You can import functionality to add multiple product to the system. You can find more about import here: https://academy.bpmonline.com/documents/base/7-15/excel-data-import

Best regards,
Angela

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Question

Hi, 

Is it possible to specify a different attribute (unique attribute from the source table) instead of Name in the Data Import templates for Lookup columns? 

For example, to update existing prices an import to Product Price table must be done. In the Data Import Template for Product Price table, there is a Product (Lookup) column. The name of the product goes in the Product column for bpmonline to identify the referenced product. Is it possible to use Product code instead of Product Name as there may be more than 1 product with the same name but the code is unique across the entire product catalog. 

Regards,

Hatim

 

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1 comments

Dear Hatim,

You can specify any value as an attribute for duplication check as long as this value is unique.

Best regards,
Angela

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Question

Hi all,

Please can someone indicate me how or where configure into bpm'online to increase maximum limit of rows able to exported from any entity (Cases, Accounts, etc.) more than 20.000 rows?

When we try to export large selection of rows, "limit exceeded of allowed rows" shows into system and not allow to export.

Thanks, Ernesto

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3 comments

Hello,

To do so change MaxEntityRowCount parameter in folder %Terrasoft.WebApp\Web.config, clear Redis and restart application. 

Best regards,
Angela

thanks Angela!

Ernesto Bianchi,

Also as far as I know this error is not present in 7.12.0 version of the application so we strongly recommend to update your instance to 7.12.0 version.

Best regards,

Oscar

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Question

When I compiled my bpm'online application an error occured (error : Object reference not set to an instance of an object) , what I need to know is the reason of this error, also I want to know if the compilation process has log files somewhere , and how can I access them.

 

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1 comments

Dear Mohamad,

This error does not include any meaningful information that can explain what happened. I recommend you to check the logs (Error file in directory like %windows%temp%bpmonline%) - it should contain details of this error. 

Best regards,
Angela

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Question

 

I have a button in a page , when I press that button , it performs a save and close operation.Also in this page I have a virtual detail, the problem is that when I press the button no data is saved in the page object when the page is in combinet Mode , if I refresh the page (no longer in combinet mode) and click the button the data is saved

- The code of the Approval Button is :

onApprovalButtonClicked: function(){
 
 
var self= this;
self.set("StStatus", {value: "BFBE5A54-08C6-4830-AE3F-09969C626C4B", displayValue:"Closed"});
self.save();
if (self.tryShowNextPrcElCard()) {
	return;
}
var isLastProcessElement = self.get("IsProcessMode") && !self.get("NextPrcElReady");
if ((self.get("IsInChain") || self.get("IsSeparateMode")) || isLastProcessElement) {
if (!self.destroyed) {
	self.sandbox.publish("BackHistoryState");
}
return;
}
self.sandbox.publish("CloseCard", null, [self.sandbox.id]);
self.hideBodyMask();
 
}

 

- it gives me that error when the button is pressed:

Uncaught Terrasoft.UnsupportedTypeException: Message DetailValidated is not defined in CardModuleV2 (SectionModuleV2_StWorkOrder1Section_CardModuleV2) module 

 

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1 comments

Hello Mohammad,
 

To fix the issue please flush Redis and compile all items. That should do the trick. 

Regards,
Alex

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Question

Hi, 

We have a business process that performs a lot of reading / modification actions. The process gets triggered on "Modify Object Record" signal of a section. 

Due to the time that business process takes, the user often gets "Request Time out" message (screenshot attached). 

Question:

  - Is it possible to run the business process asynchronously?

  - Is it possible to increase the Timeout duration? 

Thank you,

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1 comments

Dear Hatim, 

You can run process asynchronously checking "run following elements in background" checkbox (http://prntscr.com/na6pfr) or putting any timer element in a process (for example for one second http://prntscr.com/na6qe1). 
However I would recommend to make process itself less resource consuming as even if it is ran in background it may affect performance of the site.
Timeout duration can be set up in connection strings in  installation files: 
<add name="db" connectionString="Data Source=Your data source;Initial Catalog=Your catalog;Integrated Security=SSPI;MultipleActiveResultSets=True;Pooling=true;Max Pool Size=100; Connection Timeout=10500" />

Best regards, 
Dennis

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Question

In the contact section page , when I click on a contact record , it opens in combinet mode, what I want is when I click on any contact record in the contact section page in first time, I want to open the contact record in Edit mode not in combined mode.

- Combined mode

yy

- when I refresh the page , it's no longer in combined mode 

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1 comments

Dear Mohamad,

Unfortunately, this is a hard encoded functionality and the basic application tools do not allow to set it up. We already had similar request and our R&D team will consider developing the functionality that will allow to set up the vertical view in the future application releases. 

Best regards,

Dean

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