Hello Suman,

We investigated this behaviour and currently, the system behaves correctly since you can add a macro in the signature so it could fit the template or depend on some value.



I informed our R&D department about this case so they could consider enhancing the following functionality in the upcoming releases.



Best regards,

Bogdan

Hello Amritha,

In order to change how resolution time is calculated please go to system designer -> Lookup -> Case deadline calculation schemas.

In there, you are able to choose one of the default options (one of which will suit your demand and is called "By service") or create your own rules.

To read more about resolution time calculation please refer to the academy article here.

Thank you,

Artem.

Hello Amritha,

We already have a support ticket regarding this issue.

Please refer to your case regarding this issue.

Thank you,

Artem.

Hi Amritha

Thank you for your question!

First of all, you need to add the 'email' field to the account's page as there is no such field as 'email' there (only communication options). After this, you can send a notification stated in this field using out-of-the-box functionality. It is possible to do it through the business process. It would be necessary to create a new one, which would read the newly created case, read its related account, and send the email to the mailbox which you mention as the primary one for this account. As for your second question, such templates can be created. They are not common as most of the time emails are sent to contacts or groups of contacts but not to accounts.

Best regards,

Anastasiia

Hello,

Could you please write to our technical support so we could take a closer look at the issue?

Just email us about your problem at support@creatio.com.

We will investigate it in your particular environment.

Thank you,

Artem.

Hello,

These activities are most likely created by different business processes. I would suggest checking if there are any processes in the process log that are starting immediately after you change the stage. There might be processes that are being triggered by the DCM or the ones that have the starting signal set to a change in the stage of the opportunity. The processes can contain "Perform task" elements which you can remove or disable these processes altogether.

Hope it helps!

Best regards,

Max.

Hi Bhoobalan,

Please check the application logs at the moment of the issue reproduce for additional details on the error message. Additionally try generating the source code for all schemas and compiling the app in configurations before updating the package from SVN. Also this error message can state that there is a process or some logic in the package that uses the column that was deleted from some object. Try searching anything in the system using the query:

set nocount on
declare @name varchar(128), @substr nvarchar(4000), @column varchar(128)
declare @sql nvarchar(max),
  @newval nvarchar(max)
 
set @substr = N'BC2E7A0A-2B9E-4A10-BE73-B2FF59752ABF' --INPUT THE ID HERE
set @sql =  N''
set @newval = @substr
 
create table #rslt 
(table_name varchar(128), field_name varchar(128), value nvarchar(max))
 
declare s cursor fast_forward for select table_name from information_schema.tables where table_type = 'BASE TABLE' order by table_name
open s
fetch next from s into @name
while @@fetch_status = 0
begin
 declare c cursor fast_forward for 
 select quotename(column_name) as column_name from information_schema.columns 
   where data_type in ('text', 'ntext', 'varchar', 'char', 'nvarchar', 'char', 'sysname','uniqueidentifier') and table_name  = @name
 set @name = quotename(@name)
 open c
 fetch next from c into @column
 while @@fetch_status = 0
 begin
--   print 'Processing table - ' + @name + ', column - ' + @column
   exec('insert into #rslt select ''' + @name + ''' as Table_name, ''' + @column + ''', ' + @column + 
 ' from' + @name + ' where ' + @column + ' like ''' + @substr + '''')
   fetch next from c into @column
 end
 close c
 deallocate c
 fetch next from s into @name
end
 
select table_name as [Table Name], field_name as [Field Name], count(*) as [Found Matches] from #rslt
group by table_name, field_name
order by table_name, field_name
 
select * from #rslt order by table_name, field_name
 
drop table #rslt
close S
deallocate S

And check what does this query return.

Best regards,

Oscar

Hello,

It is not possible to disable contact creation. However, you can setup autofill of landing page fields that will help to avoid he duplicate contact records creation 

https://academy.creatio.com/docs/user/crm_tools/landing_pages_and_web_f…

Regards,

Dean

dean parrett,

Thanks for the response!



When the same case is created through email the following business process is triggered "Incoming email registration process"  where only the case got created (No contact creation).



What runs to create a Case in Creatio CRM site via the Landing page? and What triggers to create a contact when a case is created?





Regrads,

Bhoobalan Palanivelu.

Hello,

This logic is hardcoded and cannot be disabled without changing the records creation from web forms. It doesn't have anything in common with cases creation from emails. The above article is the solution to any web forms that may create duplicate records.

Regards,

Dean

Hello Indira,

Do you have any particular place in the instruction that doesn't work for you or probably you can post the error you receive?

Best regards,

Bogdan