Email Template removes default signature when sent from Customer 360 view

When we try to send an email directly from the contact's 360 view, the default email signature gets removed when a template is selected. Is this an out of the box feature? How to make the signature remain at the bottom even when a template is selected as the body of the email?

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Hello Suman,


We investigated this behaviour and currently, the system behaves correctly since you can add a macro in the signature so it could fit the template or depend on some value.

I informed our R&D department about this case so they could consider enhancing the following functionality in the upcoming releases.

Best regards,


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