Question
Email Template removes default signature when sent from Customer 360 view
13:31 Aug 01, 2022
When we try to send an email directly from the contact's 360 view, the default email signature gets removed when a template is selected. Is this an out of the box feature? How to make the signature remain at the bottom even when a template is selected as the body of the email?
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12:44 Aug 02, 2022
Hello Suman,
We investigated this behaviour and currently, the system behaves correctly since you can add a macro in the signature so it could fit the template or depend on some value.
I informed our R&D department about this case so they could consider enhancing the following functionality in the upcoming releases.
Best regards,
Bogdan
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