Hi Team,

I need to stop the contact creation when a new case is created from the landing page.
 

The below article helps in creating a case from the landing page.

https://academy.creatio.com/docs/developer/elements_and_components/marketing_campaigns/web-to-case#case-1964

But at the same time I need to create only case and prevent from creating contact.
Any insight on this would be helpful!

Regards,
Bhoobalan P.

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3 comments

Hello,

 

It is not possible to disable contact creation. However, you can setup autofill of landing page fields that will help to avoid he duplicate contact records creation 

 

https://academy.creatio.com/docs/user/crm_tools/landing_pages_and_web_f…

 

Regards,

Dean

dean parrett,

 

Thanks for the response!

When the same case is created through email the following business process is triggered "Incoming email registration processwhere only the case got created (No contact creation).

What runs to create a Case in Creatio CRM site via the Landing page? and What triggers to create a contact when a case is created?

Regrads,

Bhoobalan Palanivelu.

Hello,

This logic is hardcoded and cannot be disabled without changing the records creation from web forms. It doesn't have anything in common with cases creation from emails. The above article is the solution to any web forms that may create duplicate records.

 

Regards,

Dean

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