In configuration page, page keeps on loading when I open the properties of the package / compile / package dependency diagram etc.

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Hello,

 

Is there any specific error on UI or in browser console?



Best regards,

Anastasiia

Anastasiia Zhuravel,

Hello,

there is no error in console. it keeps on loading.

Regards,

Sudhakar J.

SUDHAKAR JANGAM,



Hi,



Please contact support team via support@creatio.com as it's hard to identificate the root cause of the issue with no access to the site. 



Best regards,

Anastasiia

Anastasiia Zhuravel,

 

Hi, 

Following error is coming in browser console:

WebitelModule.js:1577  WebSocket connection to 'wss://webitel-switch.creatio.com:8082/' failed: 

connect @ WebitelModule.js:1577

WebitelModule.js:16 ========WebSocket Status========

WebitelModule.js:17 Status: 3

WebitelModule.js:1591  Event {isTrusted: true, type: 'error', target: WebSocket, currentTarget: WebSocket, eventPhase: 2, …}

that._webSocket.onerror @ WebitelModule.js:1591

De @ polyfills.20e0161dc33d636e.js:17

invokeTask @ polyfills.20e0161dc33d636e.js:11

onInvokeTask @ 651.a730b9316c400eb2.js:51

invokeTask @ polyfills.20e0161dc33d636e.js:11

runTask @ polyfills.20e0161dc33d636e.js:11

invokeTask @ polyfills.20e0161dc33d636e.js:11

F @ polyfills.20e0161dc33d636e.js:36

x @ polyfills.20e0161dc33d636e.js:36

WebitelModule.js:16 ========WebSocket Status========

WebitelModule.js:17 Status: 3

WebitelModule.js:1595 WebSocket conection closed

all-combined.js?v=8.0.8.4758:41 2023-05-04 15:42:36,0536 [Telephony] "Disconnected"

WebitelModule.js:1603 will reconnect in 640 sec.

 

Regards,

Sudhakar Jangam

SUDHAKAR JANGAM,

 

Please register this issue for our support team directly at support@creatio.com so we could investigate it properly.

Ziad Kaka,

Please note that this issue can be solved via registering a case directly for our Creatio Support team at support@creatio.com.

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Hello,



We're dealing with a use-case in which our client has multiple email domains- in excess of 10 and want to use multiple email ids (that belong to those domains) while sending out bulk/ trigger emails. Is this possible on Creatio Marketing Cloud and if yes, is there a limit on the number of email domains that can be set up?



Thank you

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I am trying to access a local Creatio instance(deployed in Localhost port 9010 ) from Android Studio Emulator. I am using the URL  10.0.2.2 to access my actual machine based on

https://stackoverflow.com/questions/5528850/how-do-you-connect-localhost-in-the-android-emulator)

While Logging in I get an error

While Debugging:

Exception

Type: Terrasoft.SyncException
Message: An error occurred while synchronizing
Stack trace: 
Class.logException(terrasoft-all-combined.js:7325:45)
Class.error(terrasoft-all-combined.js:7332:12)
Function.processFailure(terrasoft-all-combined.js:36689:24)
terrasoft-all-combined.js:36760:20
Object.callbackFromNative(cordova.js:295:52)
processMessage(cordova.js:1081:17)
processMessages(cordova.js:1104:9)
pollOnce(cordova.js:973:9)
pollOnceFromOnlineEvent(cordova.js:960:5)
Type: Terrasoft.Exception
Message: Could not complete request
Stack trace: 
com.creatio.core.net.RequestException: Could not complete request
	at com.creatio.core.net.RequestExceptionFactory.create(RequestExceptionFactory.java:28)
	at com.creatio.core.net.Request.getRequestException(Request.java:418)
	at com.creatio.core.net.Request.post(Request.java:355)
	at com.creatio.core.net.RequestItem.execute(RequestItem.java:30)
	at com.creatio.core.net.RequestManager.doExecuteRequest(RequestManager.java:181)
	at com.creatio.core.net.RequestManager.executeRequest(RequestManager.java:173)
	at com.creatio.core.net.RequestManager.post(RequestManager.java:87)
	at com.creatio.core.net.RequestManager.post(RequestManager.java:75)
	at com.creatio.core.service.Service.post(Service.java:133)
	at com.creatio.core.service.MobileMetadataService.load(MobileMetadataService.java:52)
	at com.creatio.app.sync.MetadataSyncAdapter.downloadMetadata(MetadataSyncAdapter.java:225)
	at com.creatio.app.sync.MetadataSyncAdapter.loadMetadata(MetadataSyncAdapter.java:86)
	at com.creatio.app.sync.MetadataSyncAdapter.startSync(MetadataSyncAdapter.java:57)
	at com.creatio.app.sync.SyncAdapter.synchronize(SyncAdapter.java:55)
	at com.creatio.app.sync.AppSyncAdapter.runSyncAdapter(AppSyncAdapter.java:121)
	at com.creatio.app.sync.AppSyncAdapter.syncMetadata(AppSyncAdapter.java:296)
	at com.creatio.app.sync.AppSyncAdapter.syncAllMetadata(AppSyncAdapter.java:153)
	at com.creatio.app.sync.AppSyncAdapter.startSync(AppSyncAdapter.java:60)
	at com.creatio.app.sync.SyncAdapter.synchronize(SyncAdapter.java:55)
	at com.creatio.app.sync.SyncRunner.runItem(SyncRunner.java:259)
	at com.creatio.app.sync.SyncRunner.doRun(SyncRunner.java:250)
	at com.creatio.app.sync.SyncRunner.run(SyncRunner.java:129)
	at com.creatio.app.sync.SyncRunner.run(SyncRunner.java:101)
	at com.creatio.cordova.plugin.tssynchronization.TSSynchronizationPlugin.runSync(TSSynchronizationPlugin.java:102)
	at com.creatio.cordova.plugin.tssynchronization.TSSynchronizationPlugin.syncApp(TSSynchronizationPlugin.java:356)
	at com.creatio.cordova.plugin.tssynchronization.TSSynchronizationPlugin.lambda$execute$6$com-creatio-cordova-plugin-tssynchronization-TSSynchronizationPlugin(TSSynchronizationPlugin.java:67)
	at com.creatio.cordova.plugin.tssynchronization.TSSynchronizationPlugin$$ExternalSyntheticLambda6.run(Unknown Source:6)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
	at java.lang.Thread.run(Thread.java:919)
Caused by: java.net.ProtocolException: Expected leading [0-9a-fA-F] character but was 0x9d
	at com.android.okhttp.internal.http.Http1xStream$ChunkedSource.readChunkSize(Http1xStream.java:463)
	at com.android.okhttp.internal.http.Http1xStream$ChunkedSource.read(Http1xStream.java:437)
	at com.android.okhttp.okio.RealBufferedSource$1.read(RealBufferedSource.java:372)
	at java.io.FilterInputStream.read(FilterInputStream.java:133)
	at java.io.PushbackInputStream.read(PushbackInputStream.java:186)
	at com.creatio.core.util.StreamUtils.writeToOutputStream(StreamUtils.java:32)
	at com.creatio.core.net.DownloadRequest.readResponseInputStream(DownloadRequest.java:68)
	at com.creatio.core.net.Request.connect(Request.java:65)
	at com.creatio.core.net.Request.post(Request.java:340)
	... 27 more
 
Type: Terrasoft.Exception
Message: Expected leading [0-9a-fA-F] character but was 0x9d
Stack trace: 
java.net.ProtocolException: Expected leading [0-9a-fA-F] character but was 0x9d
	at com.android.okhttp.internal.http.Http1xStream$ChunkedSource.readChunkSize(Http1xStream.java:463)
	at com.android.okhttp.internal.http.Http1xStream$ChunkedSource.read(Http1xStream.java:437)
	at com.android.okhttp.okio.RealBufferedSource$1.read(RealBufferedSource.java:372)
	at java.io.FilterInputStream.read(FilterInputStream.java:133)
	at java.io.PushbackInputStream.read(PushbackInputStream.java:186)
	at com.creatio.core.util.StreamUtils.writeToOutputStream(StreamUtils.java:32)
	at com.creatio.core.net.DownloadRequest.readResponseInputStream(DownloadRequest.java:68)
	at com.creatio.core.net.Request.connect(Request.java:65)
	at com.creatio.core.net.Request.post(Request.java:340)
	at com.creatio.core.net.RequestItem.execute(RequestItem.java:30)
	at com.creatio.core.net.RequestManager.doExecuteRequest(RequestManager.java:181)
	at com.creatio.core.net.RequestManager.executeRequest(RequestManager.java:173)
	at com.creatio.core.net.RequestManager.post(RequestManager.java:87)
	at com.creatio.core.net.RequestManager.post(RequestManager.java:75)
	at com.creatio.core.service.Service.post(Service.java:133)
	at com.creatio.core.service.MobileMetadataService.load(MobileMetadataService.java:52)
	at com.creatio.app.sync.MetadataSyncAdapter.downloadMetadata(MetadataSyncAdapter.java:225)
	at com.creatio.app.sync.MetadataSyncAdapter.loadMetadata(MetadataSyncAdapter.java:86)
	at com.creatio.app.sync.MetadataSyncAdapter.startSync(MetadataSyncAdapter.java:57)
	at com.creatio.app.sync.SyncAdapter.synchronize(SyncAdapter.java:55)
	at com.creatio.app.sync.AppSyncAdapter.runSyncAdapter(AppSyncAdapter.java:121)
	at com.creatio.app.sync.AppSyncAdapter.syncMetadata(AppSyncAdapter.java:296)
	at com.creatio.app.sync.AppSyncAdapter.syncAllMetadata(AppSyncAdapter.java:153)
	at com.creatio.app.sync.AppSyncAdapter.startSync(AppSyncAdapter.java:60)
	at com.creatio.app.sync.SyncAdapter.synchronize(SyncAdapter.java:55)
	at com.creatio.app.sync.SyncRunner.runItem(SyncRunner.java:259)
	at com.creatio.app.sync.SyncRunner.doRun(SyncRunner.java:250)
	at com.creatio.app.sync.SyncRunner.run(SyncRunner.java:129)
	at com.creatio.app.sync.SyncRunner.run(SyncRunner.java:101)
	at com.creatio.cordova.plugin.tssynchronization.TSSynchronizationPlugin.runSync(TSSynchronizationPlugin.java:102)
	at com.creatio.cordova.plugin.tssynchronization.TSSynchronizationPlugin.syncApp(TSSynchronizationPlugin.java:356)
	at com.creatio.cordova.plugin.tssynchronization.TSSynchronizationPlugin.lambda$execute$6$com-creatio-cordova-plugin-tssynchronization-TSSynchronizationPlugin(TSSynchronizationPlugin.java:67)
	at com.creatio.cordova.plugin.tssynchronization.TSSynchronizationPlugin$$ExternalSyntheticLambda6.run(Unknown Source:6)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
	at java.lang.Thread.run(Thread.java:919)

 

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Hello,

Unfortunately, we cannot help you with this problem because we don't use local environments via Android Studio. But, I can say that this is in fact possible. I managed to connect to localhost using 10.0.2.2.

Please take a closer look at the article you provided, maybe you missed some setting.

Also, look at this post, I hope it can help you fix this error.

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I am trying to hide/show print button based on the field Data. I tried to override SeparateModeReportsButton, CombinedModeReportsButton in Diff but It didn't work. Any luck in finding the solution for this

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Hello,



In order to hide/show the "Print" button based on role you need to modify the method setReportsButtonVisible in the schema BaseDataView and set the value of an attribute "IsSectionPrintButtonVisible" based on your condition.



For example, here is a full code of the schema BaseDataView where we hide the "Print" button if the user is not a System Administrator (id 83a43ebc-f36b-1410-298d-001e8c82bcad):

  define("BaseDataView", [], function() {

        return {

            diff: /**SCHEMA_DIFF*/[]/**SCHEMA_DIFF*/,

            methods: {

                setReportsButtonVisible: function() {

                    this.callParent(arguments);

                    this.set("IsSectionPrintButtonVisible", false);

                    var currentUserId = Terrasoft.SysValue.CURRENT_USER.value;



                    var esq = Ext.create("Terrasoft.EntitySchemaQuery", {

                        rootSchemaName: "SysAdminUnitInRole"

                     });

                    var esqFirstFilter = esq.createColumnFilterWithParameter(Terrasoft.ComparisonType.EQUAL, "SysAdminUnit", currentUserId );

                    var esqSecondFilter = esq.createColumnFilterWithParameter(Terrasoft.ComparisonType.EQUAL, 

                                                                          "SysAdminUnitRoleId", "83a43ebc-f36b-1410-298d-001e8c82bcad");

                

                    esq.filters.logicalOperation = Terrasoft.LogicalOperatorType.AND;

                    esq.filters.add("esqFirstFilter", esqFirstFilter);

                    esq.filters.add("esqSecondFilter", esqSecondFilter);

                    esq.getEntityCollection(function (result) {

                        if (result.success) {

                            this.set("IsSectionPrintButtonVisible", true);

                        } 

                        else {

                            this.set("IsSectionPrintButtonVisible", false);

                        }

                    }, this);

                }

            }

        };

    }

);





Best reBest regards,

Orkhan Gojaev

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Hello Community,

In the Mobile app there is no trace of the Filters in the Sections (Accounts, Contacts)

Filters seem to appear only in the Activities Section.

How should i add the filter (icon and functionality) to the most used Creatio sections (Accounts,Contacts) etc ?

Best regards,

Sasori

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Hello,

 

Filters are present in sections Accounts and Contacts in mobile applications in the latest versions.

Please try updating your mobile application to the latest available version.

If it doesn't fix the issue, please email us at support@creatio.com and we will check the matter for you.

 

Best regards,

Yuliya Gritsenko

Hello Yuliya Gritsenko,

Could you please let us know Why filter icon is not showing in the Mobile applications freedom UI?

 

Prem Kumar,

 

Please make sure that your mobile application is updated to the latest available version.

However if after the update the issue is still present, you should contact our support team directly at support@creatio.com so we could analyze the issue on your environment.

Mira Dmitruk,

 

Yes we are using the updated mobile application.
We have a requirement in the mobile application customized section to filter the records in the mobile we doesn't have the filter icon to filter the section in the freedom UI. 
Please help us to solve the issue.

 

 

Here we can see the two buttons like Case ID sorting and Folders but we dont have the filter icon in the mobile freedom UI

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I want to create a custom Business process element as shown in in the below image. How can I implement this?

 

 

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Hello Pavan, 



Below, I have shared documentation to help you with this question: 



https://academy.creatio.com/docs/developer/development_tools/creatio_id…



Best regards,

Orkhan Gojaev

Hi Orkhan,

Documentation you have shared is regarding custom user task. can we create a custom element in Business process just like send email element, approval shown in picture. and add my custom element in this list.



Thanks in advance.

Regards,

Manideep

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Hello,

 

I was creating an edit page for my Custom Lookup by following the https://customerfx.com/article/creating-an-edit-page-for-a-lookup-in-creatio/.

I am not able to Find SQL Executor as that add on has been depreciated. Can I run the SQL code in "SQL Script" Element and if not what is the best way to do? Please advice.

 

 

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Hello,

 

Please note that if your instance is deployed locally, you can run SQL scripts directly in the database. If your site is located in our Cloud, you can just contact our Support team at support@creatio.com directly and send the scripts that you need us to run on your site.

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Hello,

As a part of the contact object I have two different types of email communication options a) The Regular OOTB email field and b) newly added 'Communication Option' of type 'email' called "Corporate Email"

How can I specify the system to use the email id in the "Corporate Email" field for bulk emails and for trigger emails and not utilize the value in the OOTB email column while sending out bulk emails or when running marketing campaigns?

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Hi community,

How may we implement the “items:” in our custom detail to display the items count as in the product in order detail?

Furthermore, how can I get the number of currently displayed detail items and the total detail items respectively in the method of detail's client module?

 

Many thanks,

Andrew

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Hello Andrew,

 

Just review how the logic of the summaryCountValue, summaryCountCaption and updateSummary method is implemented in the OrderProductDetailV2 schema and perform the same setup in your detail. You only need to debug the logic execution, all the logic is client-side.

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Is it?

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Greetings,



Yes! You may ask us any testing related question on the Community page.

Feel free to contact us at any time.

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