Hello,



We're dealing with a use-case in which our client has multiple email domains- in excess of 10 and want to use multiple email ids (that belong to those domains) while sending out bulk/ trigger emails. Is this possible on Creatio Marketing Cloud and if yes, is there a limit on the number of email domains that can be set up?



Thank you

Like 0

Like

1 comments

Hello Vishal,



There is no such limitation in our system.

Show all comments

Hi, I am having issues verifying my domain for bulk emails. I have inserted all the SPF/DKIM records correctly, however my domain still says unverified. 

Why would it still be unverified and what does it take to make it verified? 

Thanks

Like 0

Like

3 comments

Could you please specify which provider do you have: Elastic or UniOne? Also could you please double check that you've done all settings as in instructions below: 

Elastic - https://academy.bpmonline.com/documents/marketing/7-14/domain-verification-elastic-email-provider#XREF_51877__Elastic_Email

UniOne - https://academy.bpmonline.com/documents/marketing/7-14/domain-verification-unione-provider#XREF_14050__UniOne

Best regards,

Dennis  

Dennis Hudson,

We use Elastic Email and have gone through all of the instructions. How long does it take to verify? Is there any other reason why it wouldn't be verified? 

Thanks

Collette,

Unfortunately automated domain verification period is not predictable, but as usual Elastic performs automated checking once per day. It is better to contact us at support@bpmonline.com and provide us with the link to the application where you've added the domain and also with domain name itself and we will perform manual check. We are also planning to add information on automated domain verification check on the Academy and we are discussing this information with Elastic and UniOne and once done - we will update all our clients in Release notes section of our website.

Best regards,

Oscar

Show all comments