I cannot activate approval in customer module. I click on the selection and later go to save and it begins loading, but never finish: https://cl.ly/078b889983ba
Unfortunately, you wouldn't be able to put "Functional role" as a value of "To" field of the "Send Email" process element using user tools. Our R&D team already working on adding this functionality, there is no ETA yet, however. You may build your process analogically to the "Send email to case group" base process that sends email to a group of people using script task.
Here is also another solution that can fit your needs: you can specify one recipient in "To" field in the business process "Send email" element and on mail-server side you can setup filters which will transfer notification emails to some specific folder and then mail-server can transfer all emails sent to this folder to other mailboxes. And it will fit your business target. But I will notify our R&D team about your request and ask them to raise the priority of the problem.
I have a question regarding the Account Address in the mobile application. I have some account addresses that have only country and GPS coordinates filled. When I open the map, the map is focused on the country and not on the gps coordinates.
Do you know if this is the default behaviour? Are the GPS coordinates sent to the "map" application?
Our system uses the external resource OpenStreetMaps for showing on the map specified addresses. You can check whether the address (or GPS) you specified is on the map at https://www.openstreetmap.org/. If it needed - you can add the address to this resource so that added address will be displayed correctly in OpenStreetMaps and bpm'online.
So the account address will be shown correctly on mobile application if the OpenStreetMaps is also installed on that mobile device, right? And also if the GPS coordinates are filled for that address the pin on the map will appear?
It isn't necessary to keep the OpenStreetMaps application installed all the time. Please check whether the address (or GPS) you specified exists and correctly is displayed on the map at https://www.openstreetmap.org/. If there is absent such address - add it. The main idea is - if it is correctly displayed on this map, it will be correctly displayed in the BPMonline.
Maybe I didn't asked the right questions. I can see the address correctly on the web application. The pin is also displayed correctly.
The problem is with the mobile application. When I want to see the location on the mobile application, the mobile application ask me what map application I want to use to show me that address. I can choose (google map, waze or any other map application I have installed on that mobile device).
It doesn't open a screen (that maybe is using OpenStreetMaps) to show me the address, like it does on the web application. So is the mobile application not working as intended or do I need to configure the mobile application to do that?
Sorry for the misunderstanding. To investigate this issue we need more specific information so please submit a case to support@bpmonline.com. Also, specify please the OS version and name of your instance.
How can I map custom City column to be mapped correctly in the Map? I have a requirement to replace the city column with a standard text field as the users are complaining about the finicky data entry of creating lookup values. When creating a city field the MAP API is not working with new field and I would like to know how to fix that.
A bit of background: I need to make a business rule to filter the postcodes based on the city that is selected. The City lookup in the base package does not have postcode in the schema and therefore I can not get this done.
This lookup is in an instance which is live. I do not want to create a new City lookup and put it everywhere across the instance.
Can someone please guide me on how to edit the City Lookup that is present in the base package in a way that I can package it and install it on the live instance without affecting the values that are already in that field?
You can replace this lookup (http://prntscr.com/np7od8) and add new column to the object. Thus all functionality and data of the lookup is saved and you can add a column needed.
I created the object using "Replacing objects" and published the object. I also did the database update. I can see the lookup in the lookup section. I tried to create a new lookup, and I still only see the City lookup in the Base package. I also checked the original lookup and it still does not show the Postcode.
I am attaching the image of the object I created. Please let me know if I am making a mistake somewhere.
There is no need to create new lookup, this column will be added to existing lookup. I just tried to do the same on my instance and column was added: http://prntscr.com/np9bp3
When I export a package, does it also include the section cases?
I have created a package, set it as current and then I made a few section cases. I can not see anything in the package. Will the section cases be there in the package when I export the packages to other instance?
Section cases are added to the package as a regular configuration object, looks relatively similar to business process (e.g. http://prntscr.com/nqret9) When you add a case while you have current package set to your package the case would be saved in your package. You should see created cases in your package though, please check your current package setting and dependencies of your package.
Firstly you need to add the columns to the view VwContactRelationship. Please deploy the application locally and create a script that will modify the view. Then add the columns to the related object. Then the columns will appear in the section wizard.
