It's hard to say due to lack of information. The correct way of transferring a package between different versions is upgrading the dev application, then transferring the package. The upgrading and the transferring should not throw any exceptions. If they threw, please save installation/upgrade log and restore the application database from backup. 

Hi Eugene,

The package was transferred using git. 

The exception also happens when I open the wizard on any unmodified pages. 

The problem seems to be getting worse though, so I will recreate the environment again.

Is there anything special I am supposed to do to enable the /0/rest endpoint?

Hmmm, something else must be going on. I have set up a completely new environment and I can't even log in anymore. It gives a 404 when trying to locate the AuthService.svc.

Jonas Van der Aa,

Please restore the application from backup and It should work if it worked before. Please use transferring changes via packages (right click on a package -> export package, installed applications -> install from file). This way the system will control the installation. If you use GIT then you have to control everything and resolve all conflicts on your own.

Hello Eugene,

I have tried this, but now the package does not export to the file system so I cannot work on it and submit my changes to git.

I don't have a problem manually resolving the conflicts, if only the software would tell me what they are. The endpoint I mentioned in my original point is an OOB endpoint that suddenly stops working after I import the package from disk (after git clone).

Jonas Van der Aa,

If you work with GIT and in the file system then you have to control everything on your own. The system will not tell where an issue is. 

A version control system such as GIT or SVN can be used only for transferring changes between dev environments that certainly should be on the same version.

If you're transferring the package to a pre-production or to a production application, then please use package import/export functionality without development in the file system.

As for now, please restore the application from the backup that was created when the application worked properly, then disable development in the file system, make sure that it's possible to make changes in the package and compile the system. Then please feel free to enable the development in the file system again. 

For anyone stumbling upon this later. The Terrasoft.Configuration solution in 7.14 contains extra packages out of the box that I had deleted before setting up git and cloning my own code. This had caused the problem.

I fixed it by copying just the package code into the existing Configuration solution's Pkg folder.

Dear Harvey,

Try to run the same script described in the article. Since it affects both web and mobile versions, it should resolve your problem. If you are using cloud version of the application, try to install SQL console and run the script. The SQL console can be downloaded here https://marketplace.bpmonline.com/app/sql-executor-bpmonline

Best regards,

Dean

Dean Parrett,

Hi Dean,

Thanks for the reply - after posting the question I tried running the script but there was already a record with that Id in the table, so it failed based on the Id needing to be unique. I then tried copying that record out to a backup table, deleting the record from the SysLookup table, then running the script in the article (which then ran fine) but the problem persisted in the application. After checking it was still failing, I restored the record from the backup to avoid any unwanted changes.

I'm currently looking into deleting all config changes in the package to see if I can get the Contacts section to work (thankfully few in the package currently) but obviously this wouldn't be a good solution if there were more changes that would be lost! Is there anything else I could try before losing this config?

Thanks,

Harvey

Dear Harvey,

Thank you for the reply. 

If the script could not help and you already have the record with the same ID, I'd suggest you to contact our support team via support@bpmonline.com so that we could look into the issue in your particular environment and find the solution. I believe we might not be able to resolve the issue within the community thread without support team investigation.

Best regards,

Dean

Thanks Dean,

Interestingly exporting the package, deleting it, and then re-importing the package appears to have resolved the issue, but will contact support with this if it happens again.

Best Regards,

Harvey

Dear Aaykay,

There are 2 possible reasons. 

1. The discrepancies in the application versions. Basically it might be possible to transfer the packages, however it will work if the functionality was not changed in the newer version. If the new version has some changes in the configurations, most likely the package transfer will fail in errors. We recommend to transfer the packages between the same versions of the application. 

2. The discrepancies in products. As far as I see there the package could not be installed since your target application does not have the required package 'CustomerCenterSoftkey' meaning that you do not have Customer Center module. Make sure you transfer the changes between the same versions and the same products, for example from 7.14.1.935 Customer Center to 7.14.1.935 Customer Center. If, for example, you have 7.14.1.935 Customer Center and you transfer the package to 7.14.2.875 Studio - the process will fail in similar errors. 

Best regards,

Dean

Dean Parrett,

 Thanks mate! Gotcha.

Cheers.

Hello, 

To change this caption you need to replace schema MainHeaderSchema and change the value of localizable string DefaultPageHeaderCaption to the needed value (http://prntscr.com/ofyfpa). 

Here is the academy page on how to replace schemes: 

https://academy.bpmonline.com/documents/technic-sdk/7-13/creating-custom-client-module-schema

Best regards,

Dennis

Dennis Hudson,

Thanks Dennis but when i replace the schema changes are made for all the sections, i wand custom header for one section like new page for account page. Also please tell me how will i change the subject of email before sending like dynamic subject. Please see the screen shot below

Muzzammil Alam,

You can check if you are you are in the certain section and use the needed value instead of DefaultPageHeaderCaption in the subscribeSandboxEvents method in MainHeaderSchema. To do this you would need to override this method in the replacing schema. To check if you are in the correct section you can use this.get("entitySchemaName"), for example. 

Best regards, 

Dennis 

Dear Stephane,

As for now, there is no such functionality in the system. As a workaround, you can create a text field at the page and configure the business process that will automatically add the text value from the tag to this field. After that, you will be able to search tags using Global search.

Also, we have informed our R&D team regarding your request so they consider enhancing this functionality in upcoming releases. Thank you for helping us to make our application better!

Best regards,

Anastasia

Thank you Ana for this good workaround

Hello!

When SSO is enabled for the instance and users try to log in using the link "https://NAME.bpmonline.com", they are automatically redirected to the SSO authentification page. If you want some users to log in without SSO authentification, they can use the link "https://NAME.bpmonline.com/Login/NuiLogin.aspx?" and they will not be redirected to the SSO authentification page.

Best regards,

Anastasia 

Thank you, Anastasia!

Abdelsalam Selim,

Hello,

 

Starting from version 8.0.3, Creatio allows configuring Single Sign-On (SSO) through the interface.

 

https://academy.creatio.com/docs/8.x/setup-and-administration/category/authentication

 

In this case, users on the login page will have the option to log in using the standard method or perform SSO by clicking the login link for the selected provider.

Best regards, Pavlo!

Dear Ricardo, 

You can change the caption on the button in the Translation section (https://prnt.sc/odvfuk). You can find the record with the needed Key and change the caption in the English (United States) - Default column. For example, here are such records for New Contact button caption (https://prnt.sc/odvgsn). 

Best regards,

Dennis 

Thanks... It does work for existent sections, but it did not work for my new Students section. I changed the value of the new sections's "addNewRecordButtonCaption" from "New" to "New Student" in Translations, but button still shows "New"... 

Ricardo Bigio,

In this case you can do the following:

1) Open Section schema for your object (should be named like UsrTest1Section)

2) Find AddRecordButtonCaption and set Value to the needed caption, save the schema (https://prnt.sc/ofs9yy)

3) If you have only one edit page for the section, find the corresponding record in sysModuleEdit:

   3.1) select * from SysModule where Caption = '<Your section caption>'

   3.2) take SysModuleEntityId from there and paste into the query

          update sysModuleEdit set ActionKindCaption = 'Needed caption' where             SysModuleEntityId = 'SysModuleEntityId  you've found before'  

4) Clear cache and reenter the site. 

Best regards, 

Dennis 

Now it works... Thanks!

Dear Jacob,

Could you please describe more detailed what exactly must happen to lead so it could gain "confirmed" maturity? Do you mean certain actions? 

Hi Angela,

For example: 

1. Somebody download a content related to a service we are selling on our website. For this, this person need to provide them some information.  —> A lead is created with a need maturity « suspected ». 
2. Some time after, I’d like Bpm’online to automatically send to this personne a mail with more information about this service. If the person click on the link included in this mail (in order to access an article or page with more information about the service), then the lead maturity is set to the next step (Discovered or Confirmed). 
3. If this person don’t click on this email, then send an another email some days after with a content pushing other features of the service, in order to achieve the same goal. 
4. After some days, send this person an another email, with some other content, if the content is read, then set the lead to « Very interested). 
5. At any step, if this person click the link « I would like to get a demonstration » or « I would like to get contacted », then set the need maturity of the lead on « Sales-ready ». 

Some other « triggers » could be used in order to set the need maturity to a new level, such as visits on some pages of our website. 

Hope this answer help and that a solution exist! :-) 

Thanks! 

Jacob Grabowski,

You may set this using campaign functionality, however some additional settings are needed to be done. In order to do so you can create a contact based on lead with certain values filled in. Contacts with those values will be added to a folder. Campaign will take contacts from this folder and will start sending emails. Using this same campaign you can track if participant opened/clicked something from the email and set campaign actions accordingly. In order to connect campaign actions to lead and change lead steps automatically you can modify contacts that are added to campaign and then start a process that will change lead stage. For example if contact received email and clicked on something campaign sets custom checkbox "I am interested" to "true". regular business process that has a start signal on "contact record changed" and " checkbox "I am interested" to= "true"" is started and this process finds a lead that is connected to this contact and changes it's status. 

Best regards,

Angela

Hi Damon,

Have you tried Calculated charts/Calculated metrics application for bpm'online? It allows to calculate data using formulas so it might be helpful for you. 

Best regards,

Angela

Hmmm.  I’ll give it a go and see.  Thanks for that recommendation. 

Hello,

You can add to your process similar process or create a subprocess that will start with start timer: http://prntscr.com/ob3c8p. Process will read activity and in case it has status "completed" (http://prntscr.com/ob3d1i) it will stop, otherwise it will send an email. 

Best regards,

Angela

Angela Reyes, thanks Angela . But can a subprocess can start with start timer 

Also , If I need to send email on every monday at 4 pm how will start timer work in this case? how do I select owners manager in 'To'?

Arunava,

Timer start signal allows to set such conditions for start. As for the owner manager - you can use read data element to read owner of the task and then read owner of the contact.

 Best regards,

Angela

Angela Reyes,

start timer can be used in subprocess for a case ? it shouldnt start with a simple start ?

Angela Reyes, could you please give a screenshot  for the below requirement ?

Angela Reyes writes:

Arunava,

Timer start signal allows to set such conditions for start. As for the owner manager - you can use read data element to read owner of the task and then read owner of the contact.

 Best regards,

Angela

Arunava,

I use Read data 1 to read activity (http://prntscr.com/ocxsqh), then I read activity contact (http://prntscr.com/ocxsyt) and send an email (http://prntscr.com/ocxt3q).

Angela Reyes,

Thanks Angela , I am requesting you to share the screenshot on timer element as to how to add such conditions for start ?

Dear Arunava, 

Unfortunately, the subprocess can't start with start timer. So you can use Wait for timer intermediate event (http://prntscr.com/odca42). However, it takes only amount of seconds to wait until the process continues as a parameter so you would need to calculate this amount in a script task. You can use a standard C# methods in a script task so you can subtract the DateTime.Now from the needed fire time, convert it to seconds and pass to the parameter in a Wait for timer to have it triggered on a certain time. 

Best regards, 

Dennis