Hi all,



We have a process set up for approvals with an approver and a backup approver. The issue is that if one of them approves the document. The approval request stays in the backlog of the second approver creating unnecessary amounts of "open" approvals.



Is there anyway to setup an approval cancellation should an approver accept (or rejects) an approval request ?



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Hi Damien,

you can modify Approvals status



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I have set up sales teams 7.18 .net core in windows system. I have come across the following post (https://community.creatio.com/questions/anonymous-custom-configuration-service-net-core) to create anonymous service. Please guide me on following questions:

  1. Should .svc file be externally created? If so where exactly it should be placed in the local folder?
  2. what are the steps for visual studio IDE settings for .net core setup in windows?
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Hello,

Regarding your question about creating an anonymous web service: please follow the link below to the documentation, here you can find...MoreLess

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Dear team,

We have an observation from 7.18.5 Cloud Version of Creatio. User A has added his email inbox. When User B logs in using User B's credentials and goes to Contact record of User A, User B is able to see all emails sent by User A!

This could be a possible security issue unless we are missing something.

Please help us with this.

Thanks

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Hello Shivani,

Please, check the following setting:

image.png

This option should be disabled for the user in question. In case, this is not enabled...MoreLess

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Hi,

I've an old instance of sales team creatio edition.

On Account page I can't see the new feature "DUPLICATE" search.

How can I solve this?

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Hello Stefano,

Could you please contact our technical support in order to take a closer look at the issue?

Please contact us by sending us...MoreLess

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Hello community,

I'm working on an assembly package and I'm currently using OData3 for some integrations. I noticed that the end-point "/0/ServiceModel/EntityDataService.svc/" is not exposing the methods of the custom entities. Do you have any ideas to solve this problem?

Let me know.

Thanks in advance,

Luca

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Hello Luca,

I am not sure I understand you correctly. Can you please send an expected result and an actual result you receive?

Thank you!

Best regards,

Oscar

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Hi Team,

We have a scenario, where a lead is approved by two users. But just before they approve the lead, we want to create a optional task for those 2 users to ensure all the necessary details are verified. We want to show the tasks only to the approvers so that only they can edit or complete the...MoreLess

File attachments
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Hi,

Could you please write to us at support@creatio.com so we could better analyze the issue with external access?

Best regards,

Max.

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Hello community, while installing ExcelReportBuilder on the production environment I get the following error:

2021-12-15 17:58:14,812 Terrasoft.Common.DbOperationException: 23503: insert or update on table "SysPackageDataLcz" violates foreign key constraint "FKfg1JPl35PDx2FCE8Oagxv7VAMIc" ---> Npgsql...MoreLess

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This is not an issue with the Excel reports package but is due to an issue with new systems only including two records in the SysCulture table...MoreLess

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Hi Team,

I am passing a message from business process via script task and receiving the same in the edit page. On receiving, I am displaying a pop up message. Though it is working functionally, I am getting error attached. I have also attached script task and message receiving code.

I am able to capture...MoreLess

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Hi Gokul,

There is an easier approach for the message to be sent to the current user. In your case you receive undefined as a message and as...MoreLess

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Hello Team, 

Any ones know if we can add details in to a section (BaseSectionPageV2)?

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Hello Federico,



Unfortunately, you can't add details into a section BaseSectionPageV2, due to the basic logic of the application.



Best regards,

Bogdan

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Hi all, 



Does any idea how it would be possible to hide past colleagues from the owners list when filtering on opportunites ?



(version 17.18.2)

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Dear Damien,

Thank you for your question!

The best way to accomplish the [Hide] option is to use certain Business Rules.

You may find mor...MoreLess

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