Hi Ganesh,



We recommend using the following order of actions: first, add any basic section to the workplace, and only after that try adding the 'Quotes' section.

This should help.

Thanks it worked. :) 

Yes. You make different Blocks.

Then you show the Block that matches the recipients information.

One block is

Text1   [#UsrText2#] Text3

Next block is

Text1   Text2 Text3

Then you just set them up so either one or the other is used with conditions.

Dear Yuriy,

If this email is sent via business process it will be easier to just create several conditional flows based on record conditions and create a template for each condition. Since there is no option to set up dynamic HTML in the template this will be the best option.

Best regards,

Angela

Angela Reyes,

This is what I'm afraid of. We have a minimum of 2 conditions. They will give 4 different templates. If one more condition is added, there will be 8 templates and 8 flows. But we really need these lines separated by newline. Each optional string needs to have 2 Newlines. This is the desired result:

Text1
 
Text2(optional)
 
Text3
 
Text4(optional)
 
Text5

What I get currently:

Text1
 
Text2Text3
 
Text4Text5

Julius,

Thank you Julius, I didn't say, email is sent automatically with a business process.

Amazing!

Solved with <br/>

Hello Tiago, 

1. A differential backup of a cloud instance is being created automatically every day, a full back - once a week: full backup - on Saturday, differential backup - on other days. The backup also can be done per your request at a specific time. 

2. Our backup protection against catastrophic events is provided by transferring the backup to Amazon Simple Storage Service (S3). The recovery process for backups of <7 days usually takes 2-8 hours depending on a backup volume. The backup retention period is 90 days. 

3. You can install marketplace and custom packages via the system interface, but we recommend submitting a request to Creatio support team in case you would like to install custom packages as we automatically create a backup of a cloud website before the package is being installed and can promptly recover the website in case any issues occur. 

Please, let us know in case any further information is required. 

Best regards, 

Olga. 

Olga Avis,

Hi Olga,

how can i restore a backup? I need a restore of a state ~10 days ago.

Best regards,

Wolf

Hello Wolf Galetzki,

If you would like to restore the website from the backup, please, contact our Technical support team at support@creatio.com. We kindly ask you to specify the website URL and the date of the backup creation.

Please, let us know in case you have any further questions. 

Best regards, 

Olga. 

Dear Nicolas, 

403 error means that you are not passing all needed authentication cookies and headers in the request. Please make sure that you are calling Auth service with correct credentials and that you use all necessary cookies and headers that you receive from the response(.ASPXAUTH, BPMCSRF): 

https://academy.creatio.com/documents/technic-sdk/7-16/authentication-external-requests

https://academy.creatio.com/documents/technic-sdk/7-16/executing-odata-queries-using-fiddler

Best regards, 

Dennis 

Thank you Denis,

You are right, so i will check my functions.

Have a nice day

Hello Shivani,

Please see this community post https://community.creatio.com/questions/generate-and-send-printable-email-started-timer where the same problem was discussed. 

Best regards,

Oscar

Oscar Dylan,

Looks like my case is different. How do I get UserConnection in a source code schema which is being called from another webservice configuration?

Shivani Lakshman,

Judging from your last comment you are calling this method, not like a web service but rather like a regular method of the class. Such an issue occurs when you are trying to obtain UserConnection in the code that runs in the background (in case of the article that Oscar has sent previously it happens because after timer element the process is executed in the background). You can try to pass userConnection to the method itself from where you call it. Also, you can try getting userConnection in the following way: 

private SystemUserConnection _systemUserConnection;
        private SystemUserConnection SystemUserConnection
        {
            get
            {
                return _systemUserConnection ?? (_systemUserConnection = (SystemUserConnection) AppConnection.SystemUserConnection);
            }
        }

Best regards, 

Dennis 

Dear Ricardo,

In order to use the static “Math” class in C# code you should add the “System” namespace to the file:

using System;

If the issue still exists, please provide us with a source code of the module and the error message. It will help us to analyze the issue in more details.

Additionally, please find more information about the “Math” class in the article by the link below:

https://docs.microsoft.com/en-us/dotnet/api/system.math?view=netcore-3.1

Best regards,

Norton

Norton Lingard,

Thanks for your prompt reply.

the code follows.

Where exactly in the code should I insert "using System; " ?

+++++++++++++++++++++++

define("FinJournal1Page", [], function() {

    return {

        entitySchemaName: "FinJournal",

        attributes: {

            "FinJrnNetAmount": {

                dataValueType: Terrasoft.DataValueType.FLOAT,

                dependencies: [

                    {

                        columns: ["FinJrnAmount"],

                        methodName: "calculateNetValue"

                    }

                ]

            }

        },

        modules: /**SCHEMA_MODULES*/{}/**SCHEMA_MODULES*/,

        details: /**SCHEMA_DETAILS*/{

            ...

        }/**SCHEMA_DETAILS*/,

        businessRules: /**SCHEMA_BUSINESS_RULES*/{

            ... 

        }/**SCHEMA_BUSINESS_RULES*/,

        methods: {

            onEntityInitialized: function() {

                // Method parent implementation is called.

                    this.callParent(arguments);

                    this.calculateNetValue();

            },

                

                calculateNetValue: function() {

                //

                // MATH USE EXAMPLE

                //

                var amount = this.get("FinJrnAmount");

                if (!amount) {

                    amount = 0;

                }

                var absAmount = Math.Abs(amount) ;

                result = Math.Round(absAmount * 0.015, 2);

                this.set("FinJrnNetAmount", result);

            }

        },

        dataModels: /**SCHEMA_DATA_MODELS*/{}/**SCHEMA_DATA_MODELS*/,

        diff: /**SCHEMA_DIFF*/[

            ...

        ]/**SCHEMA_DIFF*/

    };

});

+++++++++++++++++++++++

Best Regards,

Dear Ricardo,

It is impossible to use C# code inside JS code. Please note that it exists similar “Math” object in JS language. Please find more information about it in the article by the link below:

https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/Math

 Best regards,

Norton

Working fine now . Thanks

Hello Dharini, 



 

First of all I have another error when I switched to not debug mode, and the cause of this error also could be a reason of your error (in debug mode all works properly).



Apart from that, you have some wrong dependencies in schema UsrActivityDashboardModel, you should replace EntityDashboardItemViewModel with ActivityDashboardItemViewModel 

Also you can replace

ProcessModuleUtilities.executeProcess(args);

with

ProcessModuleUtilities.runProcess("UsrCancelButtonBP",

{ RecordId: IdParameter } ,callback, scope);

Where callback - is a function which will execute after a process completion (you can specify Terrasoft.emptyFn), scope parameter is the scope in which callback will execute (usually this).



Kind regards,

Roman

Roman Brown,

I require help regarding the implementation of callback,scope. My code is as follows,

OnRejectButtonClick: function() {

                 this.console.log("Reject Button..");

                this.console.log(this.get("Id"));

                var IdParameter = this.get("Id");

                var args = {

                    sysProcessName: "UsrCancelButtonBP",

                    parameters: {

                        RecordId: IdParameter

                    }

                };

                ProcessModuleUtilities.executeProcess(args);

            },

Also I would like to know why ProcessModuleUtilities.executeProcess(args) is not working though I have added the dependencies related to ProcessModuleUtilities. Could you please provide an insight on this? 

define("UsrActivityDashboardModel",["ActivityDashboardItemViewModel", "ActivityDashboardItemViewModelResources", "ProcessModuleUtilities",
        "ConfigurationConstants", "MiniPageUtilities"],
    function(resources, ProcessModuleUtilities, ConfigurationConstants) {
        Ext.define("Terrasoft.configuration.UsrActivityDashboardModel", {
            extend: "Terrasoft.ActivityDashboardItemViewModel",
            alternateClassName: "Terrasoft.UsrActivityDashboardModel",
            entitySchemaName : "Activity",
 
            Ext: null,
            sandbox: null,
            Terrasoft: null,
 
 
 
            columns: {
                /**
                 * Process element identifier.
                 */
                "ProcessElementId": {
                    type: Terrasoft.ViewModelColumnType.ENTITY_COLUMN,
                    dataValueType: Terrasoft.DataValueType.STRING
                },
                /**
                 * Indicates if button "Execute" was clicked.
                 */
                "ExecuteButtonClick": {
                    type: Terrasoft.ViewModelColumnType.ENTITY_COLUMN,
                    dataValueType: Terrasoft.DataValueType.BOOLEAN
                },
                "RejectButtonClick": {
                    type: Terrasoft.ViewModelColumnType.ENTITY_COLUMN,
                    dataValueType: Terrasoft.DataValueType.BOOLEAN
                }
            },
 
 
 
            /**
             * @inheritdoc Terrasoft.BaseDashboardItemViewModel#initIconSrc
             * @overridden
             */
            initIconSrc: function() {
                var iconSrc = resources.localizableImages.IconImage;
                this.set("IconSrc", iconSrc);
            },
 
 
 
            /**
             * @inheritdoc Terrasoft.EntityDashboardItemViewModel#addQueryColumns
             * @overridden
             */
            addQueryColumns: function(esq) {
                this.callParent(arguments);
                esq.addColumn("Title", "Caption");
                esq.addColumn("Type");
                esq.addColumn("StartDate", "Date");
                esq.addColumn("Owner.Name", "Owner");
                esq.addColumn("ProcessElementId");
            },
 
 
 
            /**
             * @inheritdoc Terrasoft.BaseDashboardItemViewModel#getProcessElementUId
             * @overridden
             */
            getProcessElementUId: function() {
                return this.get("ProcessElementId");
            },
 
 
 
            /**
             * @inheritdoc Terrasoft.BaseDashboardItemViewModel#execute
             * @overridden
             */
            execute: function(options) {
                var elementUId = this.get("ProcessElementId");
                var recordId = this.get("Id");
                var schemaName = this.get("EntitySchemaName");
                if (!this._isEmailActivity() && this.isActivity() && this.hasMiniPage(schemaName)) {
                    this.showMiniPage(options);
                    return;
                }
                var config = {
                    procElUId: elementUId,
                    recordId: recordId,
                    scope: this,
                    parentMethodArguments: arguments,
                    parentMethod: this.getParentMethod()
                };
                if (ProcessModuleUtilities.tryShowProcessCard.call(this, config)) {
                    return;
                }
                this.callParent(arguments);
            },
 
 
 
            /**
             * Returns true if it is task activity entity.
             * @private
             * @return {Boolean} True if it is task activity entity.
             */
            isActivity: function() {
                var executionData = this.get("ExecutionData");
                var schemaName = this.get("EntitySchemaName");
                return this.Ext.isEmpty(executionData) ||
                    (executionData && schemaName === executionData.entitySchemaName);
            },
 
            ////TODO #CRM-33987
            /**
             * Returns if current activity is email.
             * @returns {Boolean} Returns if current activity is email.
             */
            _isEmailActivity: function() {
                var activityTypes = ConfigurationConstants.Activity.Type;
                var typeLookup = this.get("Type");
                return typeLookup.value === activityTypes.Email;
            },
 
 
 
            /**
             * @inheritdoc Terrasoft.BaseDashboardItemViewModel#onExecuteButtonClick
             * @overridden
             */
            onExecuteButtonClick: function() {
                this.set("ExecuteButtonClick", true);
                this.callParent(arguments);
            },
 
            OnRejectButtonClick: function() {
            	 this.console.log("Reject Button..");
				this.console.log(this.get("Id"));
				var IdParameter = this.get("Id");
				var args = {
                    sysProcessName: "UsrCancelButtonBP",
                    parameters: {
                        RecordId: IdParameter
                    }
                };
                ProcessModuleUtilities.executeProcess(args);
			},
 
            /**
             * @inheritdoc Terrasoft.BaseDashboardItemViewModel#onCaptionClick
             * @overridden
             */
            onCaptionClick: function() {
                this.set("ExecuteButtonClick", false);
                this.callParent(arguments);
            },
 
 
 
            /**
             * @inheritdoc Terrasoft.MiniPageUtilities#openMiniPage
             * @overridden
             */
            openMiniPage: function(config) {
                if (this.get("ExecuteButtonClick")) {
                    var status = {
                        name: "ActivityMiniPageStatus",
                        value: "Done"
                    };
                    if (config && this.Ext.isArray(config.valuePairs)) {
                        config.valuePairs.push(status);
                    } else {
                        config.valuePairs = [status];
                    }
                }
                this.callParent(arguments);
            }
        });
    });

See this post on stackoverflow about svn error

Grigoriy,

I have a doubt regarding the commands -

delete from work_queue and svn clean up 

Could you please clarify whether running these commands will clean all work queues related to other SVN projects because there are several other projects running in the SVN server and clearing the work queue will create problems.

Hello!

1. You should export local changes to .md files (if there are any)

https://academy.creatio.com/documents/technic-sdk/7-16/schema-export-and-import

2. Click the "Restore from repository" button. Note, this step will revert all local changes not committed to the repository.

Please, let us know in case any further information is required. 

Best regards,

Olga. 

Olga Avis,

I have problem connecting to SVN repository so "Restore from repository" did not work. I tried this as a first step and then writing here seeking help.

I need help in how to do an SVN clean up with Visual SVN Server. I could not locate the .svn\wc.db as given in the post https://stackoverflow.com/questions/22362823/failed-to-run-the-wc-db-work-queue-associated-with-file

DhariniS,

The issue can be connected to the SVN repository itself.  Could you please try to use Tortoise SVN cleanup? 

If a Subversion command cannot complete successfully, perhaps due to server problems, your working copy can be left in an inconsistent state. In that case you need to use TortoiseSVN → Cleanup on the folder. It is a good idea to do this at the top level of the working copy.

Please, let us know in case it does not help you. 

Best regards,

Olga. 

Olga Avis,

Even after doing TotoiseSVN -> Cleanup on the folder (after check out from SVN), I am still getting the same error.

Please help.

Dear DhariniS,

Most probably, the issue is related to the authorization. Your saved authorization is stored by default in the C:\Windows\Temp folder, and files from there are sometimes lost. Please try changing the “sourceControlAuthPath” and “defPackagesWorkingCopyPath” parameters in ConnectionStrings on the path from where the data will not be lost (e.g., the booth folder itself). Please see the example below:

<add name="defPackagesWorkingCopyPath" connectionString="C:\inetpub\wwwroot\bpmOnline\Terrasoft.WebApp\Terrasoft.Configuration\Pkg" /> 

<add name="sourceControlAuthPath" connectionString="C:\inetpub\wwwroot\bpmOnline\Terrasoft.WebApp\svn" />

(The svn folder for the “sourceControlAuthPath” parameter must be created).

After that, log on to the storage through the configuration.

If the issue still exist, please try to find the local svn database for this package and clear the “WORK_QUEUE” table. The database is on the following path:

C:\Windows\Temp\<web-site number>\<IIS user>\Default\TerrasoftPackages\<Package>\.svn\wc.db.

Best regards,

Norton

Norton Lingard,

I tried the same but I am getting the following error on doing "Update from Repository",

Invalid descriptor: Could not find a part of the path 'C:\TESTUSER71\7.14.3.1686_SalesEnterprise_Marketing_ServiceEnterprise_Softkey_Oracle_ENU\Terrasoft.WebApp\Terrasoft.Configuration\Pkg\Safaricom_SFA_LeadToCash\Schemas\MobileAccountGridPageSettingsDefaultWorkplace\MobileAccountGridPageSettingsDefaultWorkplace.js'. Path: C:\TESTUSER71\7.14.3.1686_SalesEnterprise_Marketing_ServiceEnterprise_Softkey_Oracle_ENU\Terrasoft.WebApp\Terrasoft.Configuration\Pkg\Safaricom_SFA"

Attaching the screenshot here.

Dear DhariniS,

Unfortunately, it is difficult to determine the root cause of the issue without having an access to the instance and to the config files. Therefore, in order to resolve the issue please try to repeat all steps that were suggested in this post.

Best regards,

Norton

Dear Dharini, 

To find out the source of this issue please debug the application code to find on which code element the system tries to use "c" as a constructor: https://academy.creatio.com/documents/technic-sdk/7-16/client-code-debugging

Best regards,

Angela

Angela Reyes, 

Sure let me update here with the debug results.

 Hi Angela, while debuging I am getting the at the code attached here as screenshot

DhariniS,

We checked the result of debugging you provided and contacted our developer's team to provide you with a piece of advice about the issue you faced but unfortunately, it is quite hard to analyse this behaviour. We recommend you to contact Creatio Support team or your manager for advisory hours to receive more constructive suggestions about this particular error message. If you find more details during additional debugging feel free to share your results here. 

Best regards,

Angela

How do you add a notification? Give the code or іschema process?

Hi Grigoriy, 

I created the following business process.

This process is triggered by a Portal user and creates a notification (step: Notify Partner Owner) assigned to the the partner owner, an internal user. 

I've copied the Step: notify Partner Owner from Business Process: Create Opportunity from Lead v7.8.0 > Step: Opportunity Notification. 

The Notification is created, just not shown until the Internal user triggers a process that creates a notification. 

Best regards,

Tiago

Tiago Carvalho,

Dear Tiago,

Can you please specify if the portal user can view notifications in notification panel? Or you expecting only popup?

Best regards,

Angela

Hi Angela,

The Portal user can't view notifications in the notification panel.

However the notification is addresses to the portal user manager (a company user) who can see the notifications. 

This user, see the warning that a there's a new notification. 

but when opening no new notification is shown. 

If this user triggers then triggers Business the Process: Create Opportunity from Lead v7.8.0. The process creates a new notification (Opportunities) and the previous hidden notifications are shown (Leads). 

I hope it makes sense.

Thanks,

Tiago